Ruwaid Irshad

Ph: +974-******** I email: adgqnw@r.postjobfree.com

An organised and results-oriented professional with 4 years’ experience in providing telephone and face-to-face Customer Service. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. Enthusiastic team player, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise. Seeking a new, challenging role which will utilise existing skills.

PROFESSIONAL EXPERIENCE

Hamad Medical Corporation (Ceprotec) Doha, Qatar

CMMS Encoder and data entry September 2018 – August 2020

•Encoding 250+ Work Orders transferred by Engineers of various departments and entering valid data with precise results and man hours

•Preparing weekly reports based on the Work Orders encoded and man hours, and highlighting the records to higher Management

•Dealt with Work Orders from 4 different Hospitals in Medical City

Ooredoo (Starlink) Doha, Qatar

Customer Service Representative June 2016 – April 2018

•Answer and direct 50+ calls daily - managing customer prepaid or post-paid accounts, responding to service queries, following up with customers regarding previous complaints, troubleshooting technical issues related to home broadband

•Trained 7 employees in using CRM oracle (customer service software), as well as in basic duties and how to conduct calls

•Received a 90% average customer satisfaction rating, winning “Employee of the Month” in March of 2017

•Maintaining an average of 65 calls per day whilst attaining customer satisfaction

EDUCATION

Ideal Indian School Doha, Qatar

High School Diploma : (Grade 12, with 63% in Science) April 2012

ADDITIONAL SKILLS

•60 WPM Typist

•Software: Asset Plus, Oracle CRM

•Proficient in Microsoft Office – Word & Excel