Summary of qualification:
Experienced staff trainer to raise the level of services and teamwork. Excel at keeping a low cost in Food and Beverage. Creative, resourceful with new ideas to increase the quality and reputation of any business.
Education:
1999-2001 Florida International University - Miami, Fl
School of Hospitality Management
Bachelor of Science in Hospitality Management
December 2001
1996-1998 Johnson and Wales University - Miami, Fl
Associate of Science, Culinary Arts
December 1998
Work Experience:
10/02- Present Mandarin Oriental- Miami
Head Server
Azul
Providing five starts by Forbes, services to guest.
11/96 –05/03 The Biltmore Hotel - Coral Gables, Fl
Head server
La Palm D’or
Oversee the operation, providing five star services to guests.
11/94 - 11/96 Doral Resort and Spa - Miami, Fl
Restaurant Manager.
Terraza, Windows, Champion Sport bar, Rousous.
Working to renovate all Food and Beverage outlets.
Oversee the operations, cost, creating ideas to generate revenue. Also, training the staff to obtain a five star level.
09/93 - 11/94 Omni Colonade Hotel - Coral Gables, Fl
Restaurant Manager.
Aragon Café, Room Services and Mini Bar.
Oversee the operation, cost, creating ideas to increase revenue. Also, training the staff to four stars level.
10/87 - 09/93 Grand Bay Hotel - Miami, Fl
Captain
Grand Café
Oversee the station, sales person, provide five star standards to the guest.
Language Fluent in Spanish.
Skills Windows, Excel, Micros System, and NCR
References Available upon request