HAITHAM ABOU HAMDAN

Valley Village, California +1-818-***-**** adgqlq@r.postjobfree.com

SUMMARY:

H = Hunter

A = Ambitious

I = Integrity & Innovator

T = Trustworthy & Team Player

H = Humility

A = Accountable

M = Mentorship

My skills set addressing logistics (air freight- ocean freight- transcon- warehousing- customs- order management), customer relationship management (CRM), construction (elevators and conveying systems) and FMCG (Unilever premium brands). In addition, I am career oriented with positive attitude willing to learn.

Work Experience

September 2018- Present: Store Manager in Los Angeles City

• Developed strategies that increased customer traffic by 50% and increased profitability by 30%

• preparing promotional materials and displays

• Ensuring high levels of customers satisfaction through excellent service

• Maintain outstanding store condition and visual merchandising standards

• Deal with all issues that arise from customers (complaints)

• Maintain inventory by implementing purchasing plans and staying in contact with vendors May 2016 – August 2018: District Sales Executive at Expeditors in KSA-Riyadh City

• Developed, won, and retained key deals and customers through my network leads and company’s CRM list of customers that have stopped dealing with expeditors

• Built rapport and trust. Customers valued me as a trusted advisor when it came to program recommendation (value-added solutions and cost-benefit calculations)

• My company valued me because of my efforts on needs assessment and customer due diligence, thus understanding customer’s internal procedures and constraints to determine the feasibility deals of time and resources

• Orchestrated the work of expeditors branch expert, regional product managers, and knowledge management resources to come up with the best fit addressing customer’s needs and budget, thus customer satisfaction

• Select transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.

• Creating customer’s supply chain diagram, timely data entry on CRM tool and meeting KPI’s

• Supported the transition of new accounts through customer introductions information transfer, and securing any necessary customer paperwork when needed, support AR collection.

• Attended training & development sessions to continue developing selling skills and updating Expeditors product and service knowledge.

• Took on additional assignments as required, supporting company needs. May 2013 – April 2016: Sales Manager at Shanghai Mitsubishi Elevators & Escalators in KSA-Riyadh City

• Successfully met self and company sales targets by a 100% between the years 2013 and 2016

• Designed and implemented a strategic business plan, resulting in expanding the company’s customer base by 50% through hiring, training, expanding and improving the sales team structure. HAITHAM ABOU HAMDAN

Valley Village, California +1-818-***-**** adgqlq@r.postjobfree.com

• Retained the company’s top customers in a very competitive market through follow-ups in order to provide them with the best after sales maintenance service

• Developed and implemented a sales forecast system, that dynamically calculated future sales and constraints

• Monitored sales team performance and motivated them to reach targets May 2010 - April 2013: Sales Executive at Shanghai Mitsubishi Elevators & Escalators in KSA-Riyadh City.

• Achieved the sales target for the first year and overachieved it for the next couple years by 160%

• Developed, won, and retained key deals and customers through my network leads and follow up on existing clients

• Positioned the company as one of the leading vendors in the Saudi market, through winning strategic projects resulting in selling more than 250 units of elevators within 3 years, thus increasing the company’s profitability by 35%

• Prepared proposals and presentations

• Got client certificate and approvals for the company’s products in private and public projects EDUCATION:

• Notre Dame University, Lebanon

BA, Marketing

• SNC, Lebanon

BAC II, Life Science

TRAINING:

• Completed a two months internship at Khalil Fattal and Fils Group, Beirut, Lebanon the exclusive distributor for Unilever brands (Sales, Advertising, Promotions, Merchandising, Market study and analysis).

• Dano Marketing Project (Real Case study).

• Completed a two months training at Al-Sultan Food Stuff, Beirut, Lebanon (Market study and analysis, Marketing Plan and strategy)

ACTIVITIES:

4 years’ experience in soccer coaching youth age categories and improving their skills with entertaining training sessions

LANGUAGES:

Fluent in Arabic and English

REFERENCE:

Available Upon request

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