Manager Project

RAMIZ KARWASH

• Address: **** Parkland st, Dearborn Heights, MI 48127

• Phone: 313-***-****

• Email: *************@*****.***

June 2009: Master’s degree, Business Administration (MBA) University of the Incarnate Word, San Antonio, Texas, USA January 2004: Bachelor's degree, Computer Science

Philadelphia University, Amman, Jordan

Experience Summary

Project Management Delivery Management

Risk Management Resource Management

Business Process Management Event Management

Team leadership Quality Management

Cost Management System Analysis

Professional Experience

January 2020 – Present: Research Associate and Project Coordinator University of Michigan

• Conduct interviews using a structured protocol

• Record interview responses using a computer-assisted data entry module

• Participate in quality assurance and performance improvement activities

• Participated in sprint planning, daily scrums, testing, retrospectives and sprint review using JIRA.

• Define project scope, activities, schedule, invoicing and determine budget

• Provide project status updates to reporting manager on a regular basis and highlight for foreseen issues or project risks

• Collect and enter outreach data in project systems August 2012 – January 2020: Systems Analyst and Project Coordinator Institute of Public Administration (IPA)

• Created artifacts like Business Requirements (BRD), Functional Requirements (FDD or Use Case Model), and WBS

• Conducts regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business

Education

• Created and finalized Software Requirements Specification (SRS) document

• Developed solution by preparing and evaluating alternative workflow solutions( UML diagrams and Prototype UI interface by using MS Visio)

• Mapping and documenting interfaces between legacy and new systems;

• Assisted with numerical verification corrected financial results and verified the new model with improvement of performance i.e. the speed at which the calculations are made (MATLAB)

• Identified and defined business problems and needs as well as suggested appropriate responses, including emergency corrections

• Participated in Request for Proposal (RFP) process for selection of the right vendor to meet business needs

• Coordinated User Acceptance Testing (UAT) to ensure delivered product is accepted by end-users

• Created and developed end user reports by using BI tools such as Qlikview and Excel

• Identified Key Performance Indicators KPI of the IT system and suggested ways to improve them

• Coordinated between business users and vendors for capturing detail requirements and process improvements

• Evaluated solutions and assisted in product selection by arranging presentations, demo of vendor solutions to project stakeholders

• performed extensive testing on API for ensuring accuracy of backend services

• In charged to lead projects to ensure the successful delivery of systems, software, application, and tools across various key business units

• Defined project scope, activities, schedule, invoicing and determine budget

• Provided project status updates to reporting manager on a regular basis and highlight for foreseen issues or project risks

• Prepared cost-benefit and return-on-investment analyses to aid in decisions on system implementation.

• Produced project feasibility and cost report

• Provided training and user manuals to users of a new system January 2009– June 2012: System Analyst

Ihop, San Antonio, Texas, USA

• Provided application business scope, testing requirements & application walkthrough to the Development

& QA team as well as supported the business users in UAT.

• Identified & Documented the Purpose of the project, Project description, Business Goal, Objective, In/Out Scope of the Project, Risks of the project, AS IS and TO BE process flow.

• Validates results by testing programs.

• Ensures operation by training client personnel; providing support.

• Co-ordinate with the technical team for any new development as requested by the client to ensure operation by training client personnel and providing support.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Accomplishes information systems and organization mission by completing related results as needed.

• Developed business context diagrams (flow charts) in an effort to identify and analyze process flows in the system

January 2005 – May 2007: Business Systems Analyst

Cattleya Marketing and Business Solutions, Amman, Jordan

• Determined operational objectives by studying business functions; gathering information; evaluating output requirements and formats

• Converted requirements into functional specifications and application functions

• Designed new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications

• Played a vital role in data migration, and development of the Human Resources (HR) and Business Intelligence(BI) module in the ERP solution

• Handled needs assessments and cost/benefit analysis to align the technology of the company with their business strategies

• Recommended controls by identifying problems; writing improved procedures.

• Maintained system protocols by writing and updating procedures

• Provided references for users by writing and maintaining user documentation; providing help desk support; training users

• Prepares technical reports by collecting, analyzing, and summarizing information and trends

Contact this candidate