YENI M. GUERRERO MALDONADO

Flight attendant at United Airlines.

email: adgqg0@r.postjobfree.com

Phone number: 1-352-***-****

Fluent in Spanish, French, English and knowledgeable in italian language. I have grand passion for my job and I like everything related to International travel. I have the ability to learn new concepts and skills quickly. I'm happy to work during peak seasons extended and working flexible hours, early mornings, late evenings, weekends and holidays.

WORK EXPERIENCES

Flight Attendant at United Airlines. March 11/2020 to the Present.

1-French and Spanish speaker qualified ( responsible for the translations of onboard announcements and assisting passengers in need of assistance in these languages).

2-Responsible for ensuring passengers' safety and comfort at all times.

3-Always conduct safety check before flight. Monitor, manage and secure the cabin.

4-Adhere to all aviation rules and regulations.

5-Assist passengers and cabin crew during emergency situations. Greet and communicate with customers.

6-Prepare and serve drinks and food to passengers.

7-Take orders from passengers. Responsible for sales onboard.

8-Provide help to passengers with special needs( children, disabled persons, elders, etc) .

9-Prepare and submit reports on flight incidents.

Internacional Guest Services at Norwegian Cruise Line. June/2019 to the Present

1.Responsible of Spanish and French translations onboard.

2. Support, Assist and solve problems issues for the international guests who doesn’t speak English.

3.Handled International guest specials needs and request.

RESORT CONCIERGE at Grand Floridiam Resort & SPA/Walt Disney World, Orlando,fl. Jan/2018 to May/2019.

1.Greet VIP guest at the arrivals. Make suggestions for dinning, entertainment and other engagements providing all information about the services offered at the Hotel.

2. Make restaurant reservations on property, assist with ticket sales and fast passes to the different attractions.

3.Prepare and display beverage and snack options for guests in Club Level

4.Direct guests to hotel amenities including laundry, fitness and spa facilities.

5.Handle specials needs and request for our guests.

GUEST SERVICES FRONT DESK/CASHIER Yath & Beach Club. May 15/ 2017 to Jan 15/2018

1. Responsible for Guest check-in and check-out procedures

2. Handle cash, credit card transactions, traveler checks, and other forms of payment

3.Assist and solve problems room-related issues for the guest

4.Handled guest specials needs and request with flexibility and efficiency.

5. Guide the guests with meal plans and other advice they require to enjoy their stay in the parks and Resorts.

FRENCH SPEAKING TOUR GUIDE and FRENCH-SPANISH INTERPRET in Cubanacan Travel Agency, Havana, Cuba August2012- Sep 2013

FRENCH and ITALIAN SPEAKING TOUR GUIDE Nov 2009- August2012

Conducted tours throughout Cuba with groups up to 35 pax Using microphone.

Conducted VIP private tour.

Conducted excursions in multiple lenguages.

Served as spanish-french interpreter in museums and other places visited where local guides assist visitors.

Engaging guest with information pertaining to any Local destination's history, flora, fauna, geography, local culture,etc

Communicating daily itinerary

Participate in daily dining with guest offering pre-arranged menus

Contantly communicated with guest to ensure satisfaction and conford.

Build relationships with customers and with tour operators to encourage repeat visits.

Served tourist clients with a positive attitude

Handled problems decisively and consideratel

Promote and sell excursions, City tours, etc.

EDUCATION.

General Psychology (graduate), Diploma from the University of Havana Cuba.

French Language, Diploma from the French Alliance of Havana, Cuba

Italian Language, Diploma from Dante Alligeri Society in Cuba

PROFICIENCY LANGUAGE:

SPANISH= ( native language) Speaking, Reading, Writing= Native.

FRENCH= ( I have four years experience as a tour guide for French speaking) Speaking, reading&writing=Fluent.

ITALIAN= ( I have Knowledge of Italian language. I graduated from an intensive basic course of Italian language and Culture in the Dante Alligeri Society of Havana. As a tour guide I had the possibility to guide some city tours in Italian but due to the hight demand of the french market in my country I used it very little)

ENGLISH= I studied English at Valencia College in Orlando, Fl.

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