Manager Project
Resume:
Richard Holt
Project Manager/Scrum Master
Chicago, IL
***********@*****.***
https://www.linkedin.com/in/richard-
holt-8b430759/
Client-focused IT professional experienced with managing highly visible and impactful projects in a fast-paced, deadline-driven environment. Skilled in providing effective leadership for a team balancing support for day-to-day operations and major infrastructure initiatives with a servant-leader mindset that executes Product Management's vision.
Scrum Master(Contractor)
Grainger, ECommerce
• Facilitated all Agile activities and ceremonies
• Established several Confluence pages tracking team metrics
• Spearheaded team transition to Agile Kanban
Project Manager(Contractor)
Morningstar, Finance
• Coordinated project resources and facilitated task prioritization with team
• Created and maintained extensive project documentation for the team including work breakdown structures, project schedule, risk logs, project status among others
• Facilitated status meetings with team to gauge project status, and potential risk mitigation strategies to ensure targeted deadlines are achieved
• Escalate risks/issues to Senior Management in timely manner to consider mitigation/contingency plans Project Manager/Scrum Master
Morningstar, Individual Investor
• Implemented Agile framework with development team, providing ongoing coaching and mentoring of staff
• Standardized the incident management process for the group
• Consistently met department mandated project deadlines
• Actively participated in cross-functional meetings to ensure team focus was aligned with overall group mission
• Coordinated resources with Product owner and stakeholders to ensure that prioritized projects and tasks were addressed in a timely and meaningful manner
• Provided support to maintain Product backlog
• Collaborated with Product Managers to identify opportunities for improvement
• Worked with team to facilitate continual process improvement
• Spearheaded the security upgrade project for the Morningstar flagship website Senior Operations Analyst/Relationship Manager
Morningstar, Investment Management
• Provided technical and business analysis to institutional clients that measured key performance indicators and ongoing processes
• Managed periodic maintenance releases of software products as well as triaged issues identified by tracking systems employed to ensure they are properly prioritized
• Trained and mentored new team members as well as clients to ensure understanding of the functionality and complexity of our products
• Onboarded multiple clients onto a financial consultation software solution product
• Identified and implemented process improvement opportunities to reduce operational risk Experience
Dec 2019 - May 2020
Apr 2019 - Aug 2019
Jul 2015 - Mar 2019
Apr 2007 - Jun 2015
Set-up Configuration Analyst
Hewitt Associates, Defined Benefit Administration
• Participated in onboarding and maintenance of customized HR administration platform for institutional client team
• Troubleshot systemic issues to determine gaps in functionality in relation to client requirements
• Demonstrated quality assurance fundamentals by executing test plans to ensure client and systemic requirements were met
• Created procedures for reusable queries and data correction while using SDLC development standards DeVry University, Information Technology, B.S.
• BA in Business Economics – 2012
• 3.5 GPA
Indiana University, Public Affairs, B.S.
Scrum--Agile methodologies
Requirements Gathering/Analysis
Adobe Experience Manager
Microsoft Office products
Basic SQL queries
JIRA
Confluence
SharePoint
SailPoint
Jan 2005 - Feb 2007
Education
Skills
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