Sales Representative Employee Relations
Resume:
Jasmin Bussie
Richardson, TX
***********@*****.***
Triton College- General Studies
May 2011, River Grove, IL
Skills and Awards
Proven leader and team player; Excellent written and verbal communication skills; Microsoft Office including Excel; FDCPA certification; Workday; Accurint; Innovis; Retail Decision; Accertify; Lexus Nexus; FCRA; CCPA; and Fair Lending Laws; CSC; Connect and Google Suite, Livevox Administrator, Manual Dialing, Skip Tracing, TLO, First Search. Kohl’s Associate Of The Month- September 2016
Kohl’s Top Performer- 2015, 2016, 2017, 2018, 2019 Kohl’s Top Supervisor- 2015, 2016,2017,2018
Cellular Advantage Top Seller- 2008, 2009, 2010, 2011 Experience
June 2019 - April 2020, Garland, TXzx
Covington Credit - Branch Manager
● Accomplished profitability goals and maintained standards.
● Originated loan process and accurately gathered customer’s information.
● Trained and maintained a motivated workforce, including readying Assistant Manager for Branch Manager promotion.
● Paid close attention to detail and checked employees' work for accuracy.
● Handled the daily management of employees: salary, performance reviews, employee relations, terminations, etc.
● Maintained communication with customers throughout the loan process and provided loan status updates.
● Performed underwriting duties to obtain solid loans.
● Managed the overall processing of new and refinanced loans.
● Provided guidance on appropriate loan amounts and terms to meet customer and company needs.
● Reviewed credit reports, debt to income ratio, payment history etc to make an informed decision to approve or deny new loans.
● Collected and reviewed all required documents needed for new loans, refinances and increases.
● Prepared final documents and closed all new, refinanced and increased loans. 2
● Controlled the collection process to effectively handle past due and delinquent loans.
● Provided a high level of customer service and responded to customer concerns.
● Ensured that the branch adheres to all internal and external audit requirements.
● Ensured compliance with all local, state, and federal laws and regulations governing the Company’s business.
● Participated in the interview and selection of all branch hires.
● Executed business to business marketing plan by leveraging available marketing tools.
● Maintained awareness of the marketplace and local competition.
● Provided reports as required to District, State, and Corporate management.
● Managed and controlled expenses throughout the branch. June 2014- March 2019, Dallas, TX
Kohl’s Corporate Contact Center - Collections Supervisor 40 to 50 hours worked per week
● Lead and coached team of 15- 20 associates to exceed monthly goals.
● Trained and developed associates to be successful in their role and prepare them for their next role if applicable.
● Handled escalated phone calls to improve customer experience and retention.
● Effectively coached associates to negotiate and resolve delinquent accounts.
● Accurately documented all actions and communications.
● Updated and sent adherence reports to the team daily.
● Monitored inbound and outbound calls to ensure associates are providing exceptional customer service and remain compliant with FDCPA and UDAAP regulations.
● Planned and facilitated call calibrations to improve associates QA scores.
● Collected on accounts 30 - 210 plus days delinquent.
● Prioritized tasks to manage time effectively and ensured all deadlines were met. July 2014- March 2016, Dallas, TX
Walgreen’s Pharmacy - Customer Service Associate 20 to 25 hours worked per week
● Provided valuable customer service in a face to face environment.
● Responsible for ensuring the cash register was correct at all times; upsold items for monthly promotions.
October 2007- January 2012, Summit, IL
Cellular Advantage, AT&T Retailer- Sales Representative 40 hours worked per week
● Named most effective sales representative of 120 associates.
● Consistently achieved high conversion rate with regard to sales using consultative valued customer service approach.
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