HR Developer / Coorindator / Recruiter

Molly R. Fortune

312-***-**** ************@*****.***

EDUCATION

ILLINOIS STATE UNIVERSITY

Bachelor of Science May 2018

Major: Communication Studies

Focus: Organizational and Leadership Qualities

WORK HISTORY

UNITED AIRLINES

Business Partner Supervisor July 2019 – September 2020 Responsible for supervising fifteen business partner contracts at assigned Hub stations. Assist in drafting, negotiating, and organizing all contracts per business partner organization. Support partners union and employee relation concerns. Collaborated with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and incentive programs. Supervise transitioning contracts by overseeing operational development at United Hubs in Newark, Chicago, and Denver. Led hiring and orientation events with collaboration of business partner leadership teams.

• Renewed 83% of United Airlines business partner contracts by instilling unique relationships through providing an open line of communication

• Create monthly newsletters to communicate updated policies or procedures to business partners

• Published employee manual covering company policies, disciplinary procedures, code of conduct, FMLA policy and benefits information

Supervisor Hub Services- Chicago July 2018– July 2019 Provided leadership for Passenger, Lobby, and Airport Assist contracts consisting of 150-200 employees per shift that provide Core 4 values, as well as incorporate standards of the Americans with Disability Act for passengers. Responsible for analyzing performance trends, conducting root cause analysis, and partnering with divisional leadership to implement corrective action plans. Managed all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations placement and onboarding. Conducted weekly safety audits to ensure all departments were in compliance of corporate policies and procedures. Assisted in the development of Safety Management System manual to provide accordance with requirements of Operations Safety Audit Standards (IOSA). Coordinated with private concierge partners to provide premium services to United Airline’s VIP passengers, global members, and sponsorships with Special Olympics.

• Decreased incident reporting meters by 75% and average amount of delays per day from 4.5 to 1.5

• Successfully staffed and trained 650 frontline agents in various departments at Chicago O’Hare International Airport within a 120-day period including 15 leadership members

• Decreased financial spending by analyzing cost discrepancies with employees through research and data analysis

ACADEMIC INTERNSHIP

YMCA

Internship- Storyteller August 2017-May 2018

Communicated with program directors and coordinators to identify prospective interviewees for communication campaigns designed to highlight experiences and bring them to life through digital recordings, photo and other media outlets

• Promoted the organization through sales initiatives, programs, and benefits through efforts of interpersonal skills, and modeling core values of the YMCA; Caring, Respect, Responsibility, and Honesty

• Published 21 communication campaigns through media outlets, newsletters, and press releases ILLINOIS STATE UNIVERSITY

Legal Advisor Internship August 2017- May 2018

Aided head attorney in cases with Illinois State University students in regards to university, Bloomington/ Normal police concerns, contracts and other legal inquiries.

• Drafted summaries and files on clients that served as a base for research and development with the student conduct association

• Coordinated, developed projects and communication tactics with the Dean of Students to provide awareness of student accommodation

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