Front Office Customer Service
Resume:
Ileana Terrizzano
**** ***** ** ******* - *** Jose, CA 95124
adgq9r@r.postjobfree.com
www.linkedin.com/in/ileana-terrizzano
SUMMARY
● Excellent cultural competency skills to engage with individuals from diverse socioeconomic and cultural backgrounds.
● Demonstrated experience working with communities who have been traditionally underserved by higher education and experience in the pedagogy reflecting intersections of race, culture, class, ethnic, and queer communities, including SWANA communities.
● Excellent initiative, resourcefulness and problem-solving skills
● Excellent organizational skills
● Excellent attention to detail
● Excellent interpersonal communications skills
● Ability to produce detailed reports and documents; ability to analyze data, present findings, and suggest resolutions
● Proficiency using computer applications, including databases, word processing, spreadsheets, and presentation software.
● Experience creating and delivering reports.
● Excellent oral and written communication skills.
● Excellent time management skills and experience in determining priorities effectively while adhering to deadlines on multiple or simultaneous projects.
● Excellent interpersonal communications skills
● Ability to learn policies and procedures from both verbal and written sources; ability to apply and explain office policies and procedures with consistency
● Knowledge and experience using standard office computer applications such as Google Email and Calendars, Word, Excel, and database software.
● Comprehensive knowledge of, and ability to comply with state and federal laws and regulations and appropriate use and handling of restricted and confidential information Personal identifiable Information (PII) and Health Insurance Portability and Accountability Act (HIPAA)).
EDUCATION
Master of Arts in Human Resources
St. Mary’s University
In Progress Expected Completion June 2022
Professional Certificate in Human Resource Management Terizzano CV
UCSC Silicon Valley Extension June 2020
Bachelor of Arts in Sociology
San Jose State University May 2019
Associate of Arts in Sociology/Associate of Arts in Liberal Arts West Valley College May 2017
EXPERIENCE
Clinical Behavioral Technician
A is for Apple. Saratoga, CA September 2019 - September 2020
● Visit and provide behavioral therapy to young autistic elementary school children.
● Instill new behaviors and skills, document progress, and collaborate with teachers and parents to measure and plan improvement.
● Analyze and report data such as frequency of desired responses, and timing of prompts.
● Adhere to Health Insurance Portability and Accountability Act (HIPPAA) protocols. Motif Spa
Office Coordinator. San Jose, CA May 2018 - July 2019
● Scheduled and confirmed client appointments and provided excellent customer service.
● Managed and resolved client and workplace conflict by listening to clients and promptly and satisfactorily addressing their needs.
● Took initiative to develop a shared platform scheduling solution for the reception employees.
● Handled miscellaneous front office operations and maintained and organized purchase orders.
Michael’s
Customer Service Representative. San Jose, CA February 2015 - January 2017
● Performed cash and debit/credit card POS transactions.
● Provided general customer assistance.
● Assisted with basic inventory management.
OTHER
● Volunteer, teaching ESL at Our Lady of Refuge Church in San Jose.
● Volunteer at Sacred Heart in San Jose, distributing food donations to the needy.
● Thrice went on mission trips to rural Nicaragua to provide clean water to poor homes and assist in orphanages and schools.
● CPR Verified and Certified Safety Care Specialist. 2
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