Samuel Puneeth 908-***-**** adgq7i@r.postjobfree.com

SAMUEL PUNEETH

CUSTOMER RELATIONSHIP MANAGEMENT -

Professional

Contact Details Ph # : +91-908**-*****

Email : adgq7i@r.postjobfree.com

Linkedin : www.linkedin.com/in/samuel-

puneeth8032842a

Profile Customer relationship management professional with 8+ years of experience across Technical Support, Customer Satisfaction and Account Management at both SMB & Enterprise levels & 1 year 6 months of experience across Business Development Management at SMB level.

Skills Customer Support Management

Customer life cycle: Continuous Engagement, Issue Resolution, Value Creation & Billing.

Relationship Management

Program Management: Consulting & Activity tracking. Experience Ola Fleet Technologies - Bangalore, India Jun’19 - May’ 20 Front Desk Executive

Core Business: Radio Taxi Services

Driver Partner’ Activity Tracking Escalations Handling Aliza Consultancy - Bellary, India Sep’18 - May’19 Business Development Lead

Core Business: Software Solutions

Business Development Activity Tracking Training Process Execution Problem Solving Sales & Negotiation

Blue Tech Enterprises – Bangalore, India Nov’17 - Aug’18 Business Development Lead

Core Business: Telematics

Business Development Activity Tracking Training Process Execution Problem Solving Sales & Negotiation

Samuel Puneeth 908-***-**** adgq7i@r.postjobfree.com Trimble Mobility Solutions India Pvt Ltd Sep’15 – Nov’17 Chennai & Mumbai

Technical Support Engineer

Core Business: Telematics

Phone & E-mail Support Technical Troubleshooting Remote Resolution Enterprise Support SLA Adherence & Product Management Periodic Reviews & Analytics Service Delivery

Seven Points International (RAY International Group) Sep’13-Aug'15 Muscat, Oman

Technical Support Engineer - Dec’14-Aug15

Core Business: Telematics

Enterprise Service / Relationship Management

Program Management: Expectation Management Consulting Activity Tracking Revenue & Receivables

Seven Points International (RAY International Group) Backend Operations Engineer – Jan’14 – Dec’14

Core Business: Telematics

Backend Server Activities

Product Support Management: GPS Device Provisioning L2 Remote Troubleshooting Seven Points International (RAY International Group) IVMS Monitoring Executive – Sep’13 – Jan’14

Core Business: Telematics

Client Vehicles Fleet Monitoring:

Monitoring: Proactive Monitoring Device Health Check up SJP Software Solutions Pvt Ltd – Bellary, India Apr’11-Apr'13 Networking Engineer - Jun’12-Apr’13

Core Business: BPO

Hardware & Networking Management: Computer Hardware Troubleshooting Network Downtime Maintenance

Samuel Puneeth 908-***-**** adgq7i@r.postjobfree.com SJP Software Solutions Pvt Ltd

Data Analyst Executive - Apr’11-Jun’12

Core Business: BPO

Data Analysis: Reports QA, QC Data Mining

Education BTE (Board of Technical Engineering) 2005-2010 Diploma in Electronics & Communication

Additional Courses : Adobe Photoshop cc

Personal Details

Residing Bellary, Karnataka – India

Language Skills Proficient in English, Kannada, Hindi, Telugu & Tamil Date of Birth 2nd Jun 1988

Passport L1327432

Marital Status Bachelor

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