Manager Customer

Joel Lee

Restaurant Manager

Address: Blk** Lot32 Ph3 Zeus St. North Olympus Zabarte rd., Barangay Kaligayahan Quezon City

Phone: 091*-*******

Email: adgq7c@r.postjobfree.com

Flexible, results- oriented Manager offering focused leadership and operations knowledge to drive profitability, communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases while maximizing customer service standards. Well trained in preparing and handling food, organizing inventory and optimizing customer relations.

SKILLS

Performance improvement

Cost – controls

Natural Leader

Operations management

Passion for customer satisfaction

Budgeting

Staff Management

Work History

2017 Jan – 2020 Jun Restaurant Manager

Jollibee Foods Corporation, Quezon City

Led and directed team members on effective methods, operations and procedures

Delivered In-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business

Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction

Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies

Developed, implemented and managed business plans to promote profitable sales.

Organized special events in restaurants, including receptions, promotions and marketing activities

Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas

Actively participated in ongoing customer service programs to build sales and rapport in community

Reduced labor costs while maintaining excellent service and profit levels

Prepared for and executed new product launching implementations

Reconciled cash and credit card transactions to maintain accurate records

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant

Effectively managed payroll and timekeeping, including completion of proper paperwork for employees

Promoted business through participation in and sponsorship of community events

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties

Oversaw front of the house personnel to maintain adequate staffing and minimize overtime

Determined operational weak points and implemented corrective action to resolved it

Strategically developed effective marketing plans to increase sales and profits while managing costs.

Clearly and promptly communicated pertinent information to staff or last minute business directional changes

Oversee purchases made on its adequate qualities and base on budget of necessary restaurant items, including food beverages, equipment and supplies

Recognized and formally acknowledge outstanding staff performance to boost company morale and productivity

Promoted positive atmosphere and went beyond to guarantee each customer received exceptional food and service.

Conducted health, safety and sanitation process evaluation s to identify and prevent any violations immediately

Created fun team building activities to encourage up selling to meet revenue targets

2012 Mar – 2017 Dec Assistant Restaurant Manager 1

Jollibee Foods Corporation, Quezon City

Drove operational improvement in which resulted in savings and improved profit margins

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Resolved FCPC problems, improved operations and profitability aspect

Developed team and communications and information for area/store meetings

Increased customer satisfaction by resolving food product/production issues and feedback

Resolved conflicts and negotiated mutually beneficial agreements between parties

Managed quality assurance program including on site evaluations, internal audits and customer surveys.

2008 Mar – 2012 Mar Assistant Restaurant Manager 2

Jollibee Foods Corporation, Quezon City

Saved by implementing cost saving initiatives pertaining to manpower plotting and dailies cost

Increase customer satisfaction by resolving service and service processes issues

Handled in store calls to address customer inquiries and concerns.

Managed quality assurance program,including on site evaluations, internal audits and customer survey

Developed team communications, information dissemination and team meetings

Drove operational improvements which resulted in savings and improved profit margins

2001 Jan – 2008 Feb Crew Leader

Jollibee Foods Corporation, Quezon City

Instructed crew members in safe work practices and methods, which prevent overall injuries

Utilized all machinery and equipment while observing various safety precautions and practices

Communicated effectively with all stakeholders, including upper management, team members and customers to keep everyone informed

Monitored overall team and individual employee performance and complied data into project reports for superiors

Pitched in to help on short staffed job loads and meet customers demand

Verified compliance with occupational safety and health administration (OSHA)regulations to maintain a safe work environment

Provided detailed instruction to new employees on how to properly prepare food and deliver services base on company’s SOP.

Education

2018 Jun – 2019 Nov JFCU Graduate of Educational Degree

Ateneo de Manila Graduate school for Business – Rockwell Campus Makati City

1998 Jun – 2007 Oct Bachelor of Science Hotel and Restaurant Management

Our Lady of Fatima University – Quezon City

Accomplishments

2008 FSC Star award recipient (Silver)

2009 FSC Star award recipient (GOLD) ; Presidential Award for Performance Excellence (PAPE) Awardee ; ICare Double one Hundred

2010 FSC Star award recipient (GOLD); Presidential Award for Performance Excellence (PAPE) Awardee ; ICare Double one Hundred

2011 FSC Star award recipient (GOLD); Presidential Award for Performance Excellence (PAPE) Awardee

2012 FSC Star award recipient (GOLD)

2014 – 2015 FSC Certified recipient

2016 FSC Certified recipient; Presidential Award for Performance Excellence (PAPE) Awardee

2017 FSC Certified recipient; ICare Double one hundred

2018 FSC Certified recipient; JFCU Recipient

2019 FSC Certified recipient; ICare Double one hundred (5peat)

Reference

Beatriz Monzon Area Manager adgq7c@r.postjobfree.com

Donna Michelle Dayrit Operation Directress adgq7c@r.postjobfree.com

Contact this candidate