Customer Service Executive
Resume:
COURTNEY CARTWRIGHT
**** ***** **, ******* ****, NY 14127 716-***-**** ********.**********@*****.***
OBJECTIVE
To obtain a receptionist position at Great Smiles and use my skills and knowledge to provide exceptional service to customers.
SKILLS & ABILITIES
Dependable and hard working
Communication Skills
Keyboarding Skills 60+ wpm
Problem Solving
Multitasking
Able to work independently or as part of a team
Desire to learn and acquire new skills
Time management
EXPERIENCE
July 2020- Present
Video Repair Customer Service Representative, Spectrum
·Provide over-the-phone video support and repair services.
·Daily use of problem solving and probing questions to resolve customer questions and concerns.
·Collect and make payments
·Proper use of tool usage and account notation to keep stats at an appropriate percentage.
January 2016- July 2020
Office Administrator/ Cleaner, Zoladz Executive Transportation
·Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
·Completed weekly payroll for 22 employees
·Interacted with customers professionally by phone, email and in-person to provide information about pricing and availability
·Collected payments and made outgoing calls to ensure payments were made on time
·Performed numerous inspections daily and kept complete, accurate records of vehicle condition
·Vacuumed, cleaned and sanitized vehicles between customers
September 2015- January 2016
Sales Associate/ Yankee Candle
·Greeted and informed customers of our current sales and promotions
·Helped customers complete purchases
·Kept both floor and backroom organized
EDUCATION
Erie Community College South Campus
Associates Degree in Liberal Arts General Studies anticipated completion May 2021
Educational Opportunity Center
National Work Readiness Credential- October 27, 2017
Customer Service Course- 2017
Orchard Park High School
Advanced Regents Diploma – June 2014
REFERENCES
Donald Zoladz
Owner
Zoladz Executive Transportation
3944 Broadway
Depew, NY 14043
Relationship: Employer
Linda Czarnecki
Office Manager
Zoladz Executive Transportation
3944 Broadway
Depew, NY 14043
Relationship: Supervisor
Jaclyn Steele
Supervisor
Spectrum
2875 Union Rd #22
Cheektowaga, NY 14227
Relationship: Supervisor
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