Senior Client Partner

ROB WILKES ********@*******.***

Global Account Director 646-***-****

CLIENT MANAGMENT SUMMARY

Global Relationship Director and Management Consultant with 20+ years’ experience leading technology and consulting relationships globally. Excellent stakeholder management, growing client revenues, and developing deep trusting relationships with C suite leaders.

Broad and deep global relationships with Financial Services brands like HSBC, MUFG, DBS Allstate, Assurant, Prudential, AXA, AMEX and BofA.

Experienced in growing revenues from SaaS technology, Benefits Administration Software, HR Consulting, Insurance Consulting, BPO and Recruitment.

Leads from the front with proven ability to close large complex technology and consulting sales with Fortune 500 companies.

Consistently exceeding growth targets through sales methodology, disciplined CRM usage and leading my account teams with purpose, integrity, and a client-centric mindset.

Innovative thinker, regularly involved in hackathons and innovation retreats with both employers, industry groups and clients.

Proven agility, evidenced by exceptional performance outcomes and value created in a variety of industries, countries, and cultures.

WORK EXPERIENCE

KORN FERRY SENIOR CLIENT PARTNER

Nov 2017 – Present (NYC)

Hired to drive and professionalize a nascent global account management program.

Recruited, onboarded, and coached new Global Account Leaders to succeed at Korn Ferry.

Averaging 30-60% revenue growth within marquee clients, providing a “One-Korn-Ferry” experience.

Directing the efforts of large, geographically dispersed account teams to exceed growth targets for my own client portfolio of three global banks.

Talent strategy, Executive Search, Leadership Development and SaaS Technology projects won spanning 40+ countries.

Forged strong, trusted relationships with C suite stakeholders across the top 10 Global FS clients.

Trusted adviser to executive boards and management teams on talent strategy, operating model optimization, HR technology strategy, M&A, change management and digital transformation.

WILLIS TOWERS WATSON SALES LEADER, MNY

Dec 2015-Oct2017 (NYC)

Sales & Marketing Head for Metro-New York, a $400m business.

Tirelessly enforced customer centricity during the merger between Towers Watson and Willis, to ensure maximum client retention. Metro New York revenues surged 12% during this time because of this focus and discipline.

Integrated sales and account management teams and practices from the merging entities.

Led multimillion-dollar technology sales for outsourced benefits administration, global broking, and benefit exchange solutions.

Merger innovation leader - led a multidisciplinary team of SME’s and Marketers to develop new innovative Cyber Security and Wellbeing propositions at the intersection of Risk and Human Capital.

Chair of North American Employee Health & Wellbeing committee.

TOWERS WATSON SINGAPORE MANAGING CONSULTANT

Jan 2013 – Nov 2015 (SGP)

Turned around a loss-making business to a 11% profit in two years.

Setup back-office function in the Philippines to increase profitability.

Coached first-time leaders into becoming a strong, cohesive, and inspiring executive team.

Expanded into Health & Wellbeing consulting and Insurance Broking to increase client wallet-share from existing clients.

Supervised the development of new technologies to support wellness and insurance expansion, including the first mobile health and wellbeing app in APAC.

Owned regional relationships with the largest and critically important clients like AIA, DBS, Standard Chartered, JPMC, Prudential, AXA and Aviva.

TOWERS WATSON, APAC SALES LEADER, APAC

Sept 2010 – Dec 2012

Hired to lead the APAC Technology business.

Executed an aggressive marketing strategy including videos, webinars, client conferences, media interviews and the creation of impactful sales collateral and thought leadership.

Drove hyper growth in TW's benefits exchange SaaS business in APAC.

Hired and coached the new business team to triple digit growth.

Expanded sales training and operations across APAC to drive consistency in client experience and CRM usage.

Led from the front with significant personal contributions, securing numerous Fortune 500 multinational client wins.

THOMSONS ONLINE BENEFITS Head of Sales & Marketing

Oct 2004 – Jul 2010 (UK/ASIA)

Sixth person to join this FinTech startup.

Advised leadership on adopting Microsoft Technology Stack.

Led Product Management to ensure our technology (Darwin) was best in class.

Recruited and coached a hugely successful team of 20 individual contributors, account managers and inside sales teams.

Instilled sales excellence through Miller Heiman Strategic & Conceptual Selling and Salesforce.com to support the rapid business growth.

Grew revenues on average 60% year on year.

Steered Thomsons from start-up to market leader in five years.

EDUCATION

University of Gloucestershire, UK

Bachelor of Science – Business Computer Systems & Information Technology

Graduated 1994

Reed Business School, UK

Certificate of Financial Planning

Graduated 2008

Skills

Sales & Marketing Leadership

Enterprise Technology Sales

Global Relationship Management

Sales/Distribution Operations and Strategy

Global Employee Benefits Design and Broking

Employee Health and Engagement Strategy

Management Consulting

Talent & Leadership Consulting

Organizational Design

Product Management

Microsoft Azure / AWS / Google Cloud

SaaS / PaaS / IaaS

CRM / Salesforce / Microsoft CRM

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