AREA MANAGER

QUALIFICATIONS PROFILE

Versatile, goal-driven, and performance-focused professional, equipped with strong leadership skills and experience in overseeing all aspects of business operations and supervising employees. Adept at developing and implementing strategic plans and processes to achieve organizational goals and maximize efficiency and productivity. Effective at building and maintaining relationships with staff and diverse levels of individuals, along with capability to manage diverse duties, resolve complex issues, and work well under pressure and challenging environments.

PROFESSIONAL EXPERIENCE

Tavern in the Square, Burlington, MA

Service Manager 2018–Present

Oversaw the training and development of all Front-of house departments

Fulfilled HR functions including recruiting, onboarding, training, managing, developing, counseling, and terminating employees

Developed staff incentives to maximize sales and boost team morale

Conducted reservation review and staffing level adjustments on a weekly basis

Took charge of labor goals and expectations as well as financial aspects of the restaurant

Papa Gino’s Pizzeria, Plaistow, NH

Multi-Unit General Manager 2016–2018

Fostered a safe and friendly working environments for all employees

Provided direction to all aspects of the business while maintaining guiding principles to establish brand at various locations within multiple states

Not Your Average Joes, Nashua, NH

Restaurant Manager 2014–2016

Maximized bottom-line performance by managing situations and leading people

Provided keen oversight with community outreach

California Pizza Kitchen, Boston, MA

Restaurant Manager 2010–2014

Guided and coached a team of professionals to improve overall performance

Held responsibility for forecasting, budgeting, scheduling, inventory, invoices, vendor relations, and internal and external marketing

Radisson Hotel, Nashua, NH

Banquet Manager 2008–2010

Supervised 60 staff members by planning and implementing daily and weekly game plans

Built and improved team member’s performance to achieve common goal

Four Seasons Hotel – Boston, Boston, MA

Management Training Program 2006–2008

Oversaw doormen, bellmen, valet hikers, valet cashier, and car driver

EDUCATION

Bachelor of Science in Food Service Management Johnson & Wales University, Providence, RI

Associate of Applied Science in Culinary Arts Johnson & Wales University, Providence, RI

CERTIFICATIONS

Certified Crowd Manager, 2020

Food Allergen Certified, 2020

Serve Safe Certified, 2019

Cardiopulmonary Resuscitation (CPR) Certification/Choke Safe Certified, 2016

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