Security Officer Customer Service

KALIYN DOUGLAS

CHICAGO, IL

DETAILS

Chicago, IL

*********@*******.***

SKILLS

Customer Service

Human Resources

Receptionist

Detail Oriented

Excellent Communication

Highly organized and efficient

Honesty and Integrity

Strong Interpersonal

PROFILE

Recent college graduate with a passion for working with various people from different backgrounds and excellent customer service skills.

EMPLOYMENT HISTORY

Reatail Associate at Michael's Arts and Crafts, Oak Lawn, IL October 2019 — January 2020

Cashier.

Assist customers on the sales floor.

Answer, assist, and redirect customer phone calls. Security Officer-Intern at Andy Frain Services, Chicago, IL January 2019 — April 2019

Ability to anticipate the needs of patrons from various backgrounds and walks of life at any given moment.

Administered drug tests and completed background investigations. Assisted in training of employees by administering practical exams to ensure that the employee was capable of performing the assigned task; documented training to ensure compliance with company policy, client contract, and state requirements.

Participated in the recruiting, interviewing, hiring and onboarding of more than 200 employees. Enforced client policies such as access control, code of conduct, parental guidance, and screening for dangerous and prohibited items.

Performed security duties for arenas, theaters, shopping centers, and stadiums. Research Assistant at Neighborhood Matters. Chaplin Hall. University of Chicago, Chicago, IL

June 2016 — August 2017

Recruited and managed data collection of 400 participants of a CDC-funded multiphase youth violence prevention study focused on the measurement of neighborhood social processes within thirty low-income neighborhoods across the city of Chicago. Assisted with neighborhood data collection. Principal investigator: Deborah Gorman-Smith Ph.D. EDUCATION

Bachelor of Science, Western Illinois University, Macomb, IL August 2014 — May 2019

Law Enforcement and Justice Administration

Minor: Anthropology

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