Customer Service Representative

******************@*****.**

M

081******** LINKEDIN.COM/IN/OLORUNTOBILOBA

OLAYINKA

FLAT 3, BLOCK 347, L.C.H.E ISOLO,

LAGOS, NIGERIA.

1

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OBJECTIVE

Customer service representative

bringing top-notch skills in oral

and written communication,

active listening and analytical

problem solving skills, enhances

customer experiences by

employing service-oriented

behaviours, understanding

customer desires and providing

customized solutions to build

loyalty.

SKILLS

Microsoft Office

Proficiency

Excellent

Communication skills

Emotional Management

Great Phone Etiquette

Complaint Resolution

Good interpersonal skills

Building Customer

Loyalty

Teamwork

Time Management

Problem Solving

OLORUNTOBILOBA OLAYINKA

CUSTOMER SERVICE REPRESENTATIVE

EXPERIENCE

CUSTOMER SERVICE EXECUTIVE/ADMINISTRATIVE OFFICER• ROYAL HUGS EMPIRE SURPRISES, IKEJA LAGOS STATE•JANUARY 2020 – JULY 2020

Responded to customer requests for products, services and company information via direct calls and company's social media platforms.

Placed orders from customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Cultivated customer loyalty, promoted repeat customers and improved sales.

Prepared monthly reports on customer satisfaction. ARTS TEACHER (ENGLISH LANGUAGE AND LITERATURE-IN-

ENGLISH) • BESTIR FOUNDATION MONTESSORI SCHOOL (NYSC), ELEME, RIVERS STATE• JULY 2018 – JUNE 2019

Prepared and implemented lesson plans covering required subjects’ topics.

Helped students develop important learning skills and good study habits useful in college education.

Tracked student progress using exams and weekly graded assignments

CUSTOMER SERVICE SUPPORT• BROADSHIFT TECHNOLOGY, OGBA, LAGOS STATE •DECEMBER 2018 – JANUARY 2019

Responded to customers’ requests for products, services and company information on the company's live chat page.

Guided customers on proper usage of the online platform

(vtpass.com) and VTPASS mobile app.

Liaised with customers and management to better understand customer needs and recommend appropriate solutions. 2

DIGITAL BANKER• UNITED BANK FOR AFRICA, LAGOS• FEBRUARY 2018 – JULY 2018

Attracted potential customers by answering product and service questions, suggested information about e-banking channels.

Enrolled an average of 100+ customers weekly.

Resolved customers’ complaints and compiled daily, weekly and monthly reports on enrolments.

EDUCATION

B.A. ENGLISH AND LITERACY STUDIES • 2013-2018 • EKITI STATE UNIVERSITY, ADO EKITI, NIGERIA.

THESIS: PRAGMATICS ANALYSIS OF DONALD TRUMP'S

PRESIDENTIAL ANNOUNCEMENT SPEECH

(10/2016 - 10/2017)

TRAININGS

• Completed the Alison’s

"Introduction to Communication Skills" (2019)

• Completed the LinkedIn Learning’s

"Become a Customer Service Specialist" (08/2020)

INTERESTS

READING, TRAVELLING & VOLLEYBALL.

REFREES

AVAILABLE UPON REQUEST.

Contact this candidate