Fast learner, Active Listening, Empathy, Problem-solving, Patience

MARIA ISABEL LYKA

Accounts, Business, and Finance

CAREER OBJECTIVE

Self-motivated and hardworking business-management graduate with proven leadership, organizational, and product development skills seeking a good working environment to utilize my abilities and show my competencies as professional

EDUCATION AND TRAINING

Far Eastern University 06/2018 Bachelor of Science in Business Administration, Major in Business Management Institute of Accounts, Business, and Finance

Grace Christian College (菲律賓基督教靈惠學院) 06/2014

Secondary

C O N T A C T S

+63 – 945 – 7591 - 915

*.************@*****.***

Quezon City, Philippines

W O R K EXPERIENCE

Teller/ Security Bank 07/2019-10/2019

Duties and Responsibilities:

•Provides account services to customers by receiving deposits and bills payments; cashing checks; issuing savings withdrawals; taking orders for bank checks, manager's checks, gift checks, and answering questions in person or on telephone

•Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; directing customers to a branch representative.

•Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; turning in excess cash, foreign currency, and mutilated currency to BSO; maintaining supply of cash and currency.

•Complies with bank operations and security procedures by participating in all dual-control functions and auditing other tellers' currency.

•Maintains customer confidence and protects bank operations by keeping information confidential.

E X P E R T I S E

MS OFFICE

NET WORKING

DIGITAL MARKETING

INVESTING

ENGLISH

L A N G U A G E S

Fluent in English +

Conversation in Filipino

Customer Service Associate January 2020 to Present Accenture Philippines Quezon City

Duties and Responsibilities:

• Manage inbound and outbound calls in a timely manner.

• Identify customers’ needs, clarify information, research every issue and provide solutions.

• Meet the team's qualitative and quantitative targets for the project.

• Build sustainable relationships and engage customers by taking the extra mile.

• Keep records of all conversations in our database in a comprehensible way.

• Frequently attend educational trainings to improve knowledge and performance level ACTIVITIES AND HONORS

•OGX Member, AIESEC Philippines, 2016-2017

•Badminton Athlete, JPMAP,2016-2017

Grace Christian College(GCC)

•3rd placer GCC In trams

Championship (December 9,

2014)

•3rdplacer Spelling

Bee(November 23, 2014)

A C H I E V E M E N T S

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