Sales Customer Service

ANTHONY PARKER

www.linkedin.com/in/anthony-parker1 469-***-**** *****.******@*****.***

Professional Summary

Skilled Sales and Human Resources professional, recent graduate in Public Administration, with over 3 years of experience in strategic sales, relationship management, and maximizing profitability. Extensive experience in budgetary oversight, delivering persuasive presentations, and demonstrating administrative excellence. Continually exceeds expectations by building valuable partnerships and works effectively with people at all levels of the organization, including stakeholders, customers, and team members.

Skills

• Cross-Functional Leadership & People Management

• Consultative Sales & Developing Client Solutions

• Organizational Management & Strategic Planning

• Relationship Management & Persuasive Presentations

• Team Player & Emotionally Intelligent

• Creative Problem Solving & Complex Analysis

• Superior Customer Service & Client Engagement

• Business Development & Project Management

• Generating Leads & Acquiring New Customers

• Growing Revenue & Maximizing Profitability

• Process Improvements & Conflict Resolution

• Excellent Verbal & Written Communication

Work History

Mortgage Loan Processor 05/2020 to Current

Norel Solutions LLC – Coppell, TX

• Prioritizing and monitoring daily workflow, successfully decreasing average time-to-complete for loans by 25%.

• Building relationships and learning about client needs, allowing tailored solutions and additional revenue from cross-selling.

• Managing a robust pipeline of 200+ loans, collaborating with mortgage professionals and loan officers to drive sales by 15%.

• Processing loans from start to finish by verifying, compiling, and entering borrower information into processing systems.

• Keeping abreast of the Real Estate loan market to continually improve and enhance the loan and underwriting process.

• Skillfully providing superior customer service and client engagement, resolving customer issues in a professional, prompt manner.

Mortgage Loan Officer 12/2019 to 06/2020

Mr. Cooper – Lewisville, TX

• Successfully managed a pipeline of potential customers, proactively resolving problems and increasing client engagement.

• Spearheaded business development and relationship management efforts, generating sales growth of over 8%.

• Established rapport with customers and identified their needs, motivations, and contexts to improve satisfaction by 20%.

• Fielded and evaluated 12-15 customer service questions daily, designing high-impact solutions to ensure swift resolution.

• Continually developed processes to increase efficiency and client retention, saving 10+ labor hours in office time. Customer Service Representative 06/2018 to 12/2019 Favor Delivery – Dallas, Fort Worth, TX

• Built relationships with customers as well as sales and marketing teams, generated 100% positive customer feedback.

• Developed in-depth knowledge of company offerings to identify optimal solutions for customer queries and issues.

• Successfully exceeded customer satisfaction targets by 50%, clearly communicating customer complaints to management.

• Strengthened and maintained the company brand by representing their image as a professional, helpful employee.

• Demonstrated an aptitude for relationship management, leveraging leadership qualities to mentor 4 additional employees. Senior Client Service Specialist 06/2019 to 09/2019 Restland Funeral Home & Cemetery – Dallas, TX

• Spearheaded all Client Services for a Funeral Home and Cemetery, designing initiatives that generated $20K in sales.

• Managed funerary sales, communicated compassionately and professionally to families, sold ideal services for their needs.

• Acted as a community liaison, developed marketing and outreach efforts to build trust and engagement with clients.

• Collaborated cross-functionally with Market Leadership on product, process, and technology needs and improvements.

• Participated in 15+ community events, groups, and organizations, developing ironclad community bonds and partnerships. Retail Sales Manager 02/2016 to 03/2017

Nine West Group – San Marcos, TX

• Originally came onboard as a Sales Rep, received promotion to Sales Manager by generating 10% sales volume growth.

• Skillfully exceeded yearly sales goals by $150K through the development and implementation of strategic sales initiatives.

• Proactively identified and capitalized on opportunities for improvement by introducing conversational sales methodology.

• Strategically designed merchandising to increase market penetration, improving store customer flow and traffic by 25%.

• Displayed exceptional product and promotional knowledge to drive sales, trained and developed new sales representatives.

Life Colors 2014 to Present

Founder/Brand Ambassador/Entrepreneur

• Actively leveraging social media and online presence to generate leads, posting average annual revenue growth of 5%.

• Developing target customer profiles, tailoring products to uniquely serve the targeted segments, and choosing marketing channels to reach the appropriate audience.

• Producing engaging content to educate customers, generate excitement, and foster brand loyalty.

• Generating leads, initiating communication, building rapport with customers and vendors.

• Monitoring key metrics and customer feedback and implementing appropriate strategic adjustments.

• Representing the company at product launches, events, and trade shows. Internships

Finance Intern 03/2018 to 08/2018

City of Buda, TX – Buda, TX

• Provided valuable assistance to the Finance Manager, prepared monthly budget reports and closed the $900K city budget.

• Demonstrated an exceptional ability for financial management and budgetary oversight and ensured accuracy of records.

• Increased office productivity by 40% by analyzing protocols and designing processes to replace or improve them.

• Delivered superb customer service in person, over the phone, or email while building clear communication channels. Education

Texas State University – Bachelor of Arts in Public Administration – 2015 to 2019 Abilene Christian University – Political Science & Government – 2014 to 2015 Certifications

Notary Public

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