Manager Customer
Resume:
Ibne Jahish
** ***** ** ********** ** a hands-on strategic Product Manager with
a strong focus on setting concrete product goals, translating them into roadmaps and action items, delivering on-time, on-quality while matching customer expectations and meeting revenue goals Brooklyn, New York 11218
****.******@*****.***
linkedin.com/in/ibnej
PROFESSIONAL EXPERIENCE
Vecna Technologies, Boston, MA — Product Lead
January 2020 – Present
Product: Low-Cost Resuscitator/Ventilator for Emergency Overflow During the COVID-19 Crisis (FDA approved), EMR/EHR
● Led initiative to aid in closing the gap in the availability of ventilators in low-resource settings during the COVID-19 crisis by producing 10,000 plus units distributed in East Africa
● Developed, implemented and continuously improved pricing strategy, which resulted in cost savings for health facilities by 20%
● Improved care coordination measures by 50%in three months by launching an emergency acuity index feature allowing front-line workers to combat the spread of the virus
● Lead data strategy initiative to improve data collection and reporting on an aggregate level in order to improve COVID-19 surveillance using DHIS visualization tool in guideline with the World Health Organization (WHO)
● Spearheaded product development of an end to end open source EMR platform improving patient flow and overall patient monitoring by 76%
Valera Health, New York, NY — Lead Product Manager August 2018 – December 2019
Product: CBT Mobile App, Behavioral Health Patient Portal
● Identified a $1M cross-sell opportunity that led to the rebuild of the core product leading to an increase in caseload efficiency by 46%, increased care coordination capacity, and the patient to provider volume
● Utilized customer feedback and developed a personalized care-plan pathway module for patients leading to an increase in user engagement rate above 75%
● Launched a new group chat feature which led to 3X more patient and provider contact and decreased average follow-up contacts in half
● Coordinated custom development work among internal experts and partners in the healthcare ecosystem to successfully onboard new contracts, increasing revenue by $400K quarterly.
● Utilized data analysis techniques and visualization tools to deliver actionable insights for business development which resulted in more than double program participation in ~ 6 months
CERTIFICATIONS
● Certified Scrum
Product Owner (CSPO)
● Certified Scrum Master
(CSM)
EDUCATION
● Master of Business
Administration -
Management Sciences
and I/O Psychology —
CUNY Graduate School,
New York, New York
● Bachelor of Science -
Quantitative
Psychology — CUNY
Hunter College, New
York, New York
LEAN PRODUCT SKILLS
● Data Analysis
● User personas and
Customer
Segmentation
● Data analysis to track
KPIs and OKRs
● Design Thinking
● A/B Testing
● Prototyping
● Wireframing
● User Story Grooming
● Sprint Planning
● Customer Vendor
Relationships
● Competitive Analysis
● Market Research
● Feature Prioritization
Zipari Health, New York, NY — Lead Product Manager January 2017 - August 2018
Product: AI/Machine Learning CX Engine, Healthcare Portals
● Managed a large team of developers, and design teams from product concept to GTM (Go-to-market). Owned the roadmap and launched member & patient portal for 10M+Blue Cross Blue Shield members across the tri-state region.
● Released Next Best Action engine, which solved pain points in healthcare navigation. Increased consumer transaction rates by 30% and drove cost down for both patient and health insurance organizations
● Drove start-up growth and penetrated patient, payer, and provider markets generating $5M+annual recurring revenue per client account. Worked with sales and marketing teams to develop programs for new product offerings that brought in additional revenues of over $1.7M
Johnson & Johnson, New York, NY — Product Manager
August 2015 - January 2017
Product: HCP Marketplace, Software as a Medical Device
● Spearheaded the launch of a healthcare professional marketplace for consumers and providers resulting in a 35%revenue increase in sales across North America, Latin America, Asia Pacific, and EMEA regions
● Identified key problem areas of conversions and optimized user journey and delivered a new recommendations tool leading to a higher customer lifetime value (CLV)
Emblem Health, New York, New York — Business Analyst/Project Manager
March 2012 - July 2015
Product: Machine Learning Claims Processing Application, Revenue Cycle Management, EMR/EHR
● Led 4 cross-functional teams to efficiency improvement and $1.3M in organizational cost savings by enhancement of a claims processing software
● Managed budgets more than $25M,as well as technology teams larger than 100 experts throughout a rigorous software development/implementation lifecycle using Agile and PMBOK methodologies.
T.D. Ameritrade, Jersey City, New Jersey — Business Analyst/Project Manager
March 2010 - January 2012
Product:Web-based Trading Platform
● Launched TD Ameritrade's Stock Plan Services web-based trading platform. Composed problem statements, value propositions, product requirements. Determined customer needs and desires through data analysis, interviews, and market research.
● Built and demoed complex POCs to C-level executives addressing their business and operational goals.
● Product Marketing
● Owning Roadmap
● Revenue Generation
● Agile Methodology
● SCRUM
● Testing Hypotheses
● Product Demos &
Pitches
● Product Training
● Targeting
Product-Market Fit
● Delivering Value
Propositions
LEAN PRODUCT TOOLS
● JIRA/Confluence
● Aha!
● Trello
● Asana
● Lucidcharts
● Balsamiq
● Invision
● Figma
● Sketch
● Adobe Analytics
● Google Analytics
● Tableau
● Mixpanel
TECH STACKS
● IOS and Android
● JavaScript
● React
● Angular JS
● Node.js
● CSS
● Python
● Java
● Django
● PHP
● Ruby
● C#
● SQL
● MongoDB
● Jenkins
● GitHub
● Docker
● AWS
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