Manager Powershell

Application Packager

Phone: +91-999*******

Address: C-312, ILA Appartments,

Vasundhra Enclave, Delhi, India - 110096

Email: ************@*****.***

Summary

Application Packaging consultant with 10 years of Experience in Application Packaging. Excellent scripting skills using PowerShell and VBScript. Coupled with good technical and interpersonal skills I work towards achieving Organizational objective. Information Technology Graduate with 10 years of Experience using all the latest tools and technologies. Solution provider and I am also well versed with deployment and its concepts. Have good troubleshooting knowledge and can quickly figure out the problem with reasoning.

Professional experience

Employments

NTT DATA Services – April 2017 to Till Date

Project: Desktop Engineering

Designation – Advisor

• Application Packaging using Wise Package Studio and Install Shield.

• Application coordination and providing solutions to customers.

• Managing multiple clients at the same time.

• Providing training to new candidates.

• Providing end to end solution to customers.

Efficient in PowerShell scripting.

Leading a team managing 4 accounts based on business processes and technical requirements.

Ensuring quality and timely deliverables.

Attending and negotiating requirements over client calls

Coordination with Deployment Team, App Owners, and onsite counterparts.

Maintaining data and ticket SLAs for whole team.

HCL Technologies Ltd. – April 2006 to April 2017

Project: Application Packaging Factory

Support level: L3 - Associate Consultant

• Application Packaging using Wise Package Studio and Install Shield.

• Application coordination and providing solutions to customers.

• Managing multiple clients at the same time.

• Providing training to new candidates.

• Providing end to end solution to customers.

• Application Compatibility Testing

• Process making and document creation.

• Expertise in VbScript, PowerShell and Wise scripting.

• Troubleshooting Tools: FileMon, RegMon, ProcMon, Picture Taker, Orca, Beyond Compare.

Wipro Spectramind Ltd - April 2004 –April 2006

Project: Dell

Expertise in Dell Inspiron Laptops and Desktops systems.

Troubleshooting hardware technical issues with diagnostics.

Explaining use of Dell designed tools and applications.

Providing hardware based technical expertise to customers.

Received Certificate of Excellence award 3 times for achieving highest Satisfactions and Production scores in quarter.

Received certificate for excellence for meeting targets.

Competencies

Technologies, systems, tools & techniques

Methodologies: MS Office, Ms Project, MS Visio, Right Now, Service Now

Technical Environment: Wise Package Studio and Install Shield, ACT, APP-V, SCCM

Tools: FileMon, RegMon, ProcMon, Picture Taker, Orca, Beyond Compare

Scripting languages: VbScript, Powershell and Wise scripting

Operating systems: Windows XP, Windows 7, Windows 10, Windows Server 2012

Educations

Bachelor of Information Technology in (1999-2002) from Manipal Academy of Higher Education.

SSC Examination under CBSE from Kendriya Vidyalaya. (1999).

SSE under CBSE from Kendriya Vidyalaya. (1996)

3 Years Advanced Diploma from Aptech Computer Education (1999-2002).

Courses and Certifications

IT Information Library Version 2 (ITIL V3)

System Center Configuration Manager (SCCM - 2007)

Languages

English and Hindi both are native language of mine. Professional fluency in both the languages.

Personal

Date of Birth : 28 October 1979

Address: C-312, ILA Apartments, Vasundhara Enclave, Delhi -110096,

Areas of Interest: Cycling, Running.

Nationality: Indian

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