Manager Customer Service

Sakshi R Manek Cell: 991-***-****

Email: ******.*****@*****.***

CAREER SUMMARY

Around 10 years of qualitative experience in Fixed Assets, Accounts Receivable and Accounts Payable.

Invoice processing, payments, Indexing and processing PO Invoice, Intercompany Reconciliation, Cash application and reporting, Maintaining Fixed Assets register, Processing Fixed Asset Additions, Transfers, Retirements, Depreciation Run, etc

Extensive End user of tools like SAP, Autoline & Oracle

Transition experience in accounts payable, travelled to UK for 7 weeks for a new project.

Was working as Supervisor in DXC till Feb '19

PROFESSIONAL EXPERIENCE

1) Organization : DXC.Technologies (Hewlett Packard Enterprise)

Duration : Aug '15 till Feb '19

Role : Supervisor / BPA

Work Profile :

Business Engagement & Process Management

* Effective daily workflow & resources planning, allocation and management

* Develop excellent rapport with business counterparts with minimal escalations to Manager

* Organize & schedule review calls with business counterparts. Draft minutes and work towards closure of action items in timely manner

* Timely review of all reports / metrics / dashboards and provide feedback with Manager

People Management

* Conduct team huddles and team meetings

* Resolve team issues / conflicts and escalate any issue in time.

* Coach and mentor team members

* Periodic discussion with team members and provide feedback.

* Proactively identify and inform potential attrition

* Ensure proper leave planning for the team (excluding approvals)

Process knowledge & Documentation

* Periodic review of process documentation and process maps for all activities

* Subject matter expertise in all aspects of the process

* Knowledge sharing & cross functional support

* Sharing best practices

Process Improvement & initiatives

* Co-ordinate process improvement / initiatives

* Initiate & implement process improvements

* Proactively identify & communicate process issues and work towards resolving them.

Behavioral Aspects & Soft skills

* Interpersonal relationship with subordinates, peers & Manager

* Excellent verbal & written communications with no escalations

* Demonstrating positive attitude & exhibit team work with ownership and accountability.

* Maintain regular attendance, plan and communicate leaves in advance

* Living and exhibiting the organizational values

Key Performance Indicator

i) Supported balances / Escalatables management->30 days – ZERO

ii) Timeliness & Accuracy of BCS submission - 100%

iii) Reporting accuracy on TPR KPI & attaining green metrics

Audit

i) SOX controls-No red rated controls or deficiency

ii) IA Audit/self-reported issues- No reports rated above ‘YELLOW” or no deficiency or significant deficiency

iii) External Audit/internal compliance- No major or significant observations

iv) Compliance open issue closure- To be closed within agreed timelines

v) Record Retention-All the records to be sent to be archived as re-call & electronic data to be saved in ERMS (as applicable)

2) Organization : Capgemini

Duration : Oct '13 till Jul ‘15

Role : Process Lead

Work Profile :

Knowledge of Invoice processing, vendor queries, payments, Indexing and processing PO Invoice, debit memo, credit memo, check request

Timely & accurate processing of PO invoices in Autoline by applying the process rules & exceptions.

Record & Manage any invoice exception including escalation as appropriate

Proactive queue management, ensuring no aged items pending for processing or aged invoice pending for discrepancy resolution/ approval

Perform Manual audit on the transactions processed

Daily/weekly/Monthly reporting to management & Clients

Documentation of process details & exceptions

Responsible for Intercompany reconciliation

Supporting team, initiating cross-trainings

Maintaining strong client relationship

Handling all escalations (internal & external) and providing resolution. Planning and implementing mitigation controls

Daily work allocation and planning, track & monitor team performance and drive for excellence

Conduct knowledge gap assessments on a quarterly basis, update DTP/SOP, training material and bridge the identified gaps by training

Responsible to update DTP & SOP in regular intervals

Driving process redesign to ensure improvement.

Ability to manage process in pilot stages and helping team managers to move process from Pilot to BAU without any lags

Payment proposals generations, executions and handling the payment exceptions

3) Organization : Siemens Information Processing Services

Duration : Dec '10 till Mar ‘13

Role : Process Expert

Work Profile :

Cash Receipts Tracking and Posting, Cash disbursements - Requisition preparation & tracking.

Experience with performing Cash Application process required with accounting knowledge and experience, ability to document processes, detail oriented. Demonstrates an understanding of accounting and reporting concepts

Excellent customer service, follow-up, problem solving, process improvement, interpersonal and communication skills.

Assist in administrating the daily activities of the Accounts Receivable. Oversee Accounts receivable processing.

Post payment from interim account to the respective customer account if not be allocated and cleared automatically

Provide regular monthly reporting of Accounts Receivable aging and key collection to BU

Identify required action plan to resolve the pending items.

Participate in regularly scheduled A/R meeting with customers

Escalate “problem” transactions to the BU/Operations as necessary.

Prepare reports for customer meetings and participate in conference calls with customers as necessary.

Partnering with BU operations, assist with successful migrations

Assist in coaching, motivating and developing new and existing staff members by supporting them in the achievements of departmental goals and personal career goals.

Assist in the promotion of a work environment among the staff members which will encourages strong customer service and efficient and timely processing.

Partnering with BU/Operations, identify and implement process improvements and best practice initiatives.

Perform audits on cash allocated/Invoice Posted for accuracy

Achievements

Have received a Management appreciation Award for the month of Apr 11.

Certified internal ISO Auditor.

Certified internal ISMS Auditor.

Certified internal Service Excellence Lead.

4) Organization : Thomson Reuters (International) Pvt Ltd.

Duration : Nov '08 to Dec '10

Role : Process Associate

Work Profile :

Maintaining Fixed Assets register of the Thomson Reuters - UK region which has (10 SAP entities) the largest volume entities across the company.

Processing Fixed Asset Additions, Transfers, Retirements, Cost Adjustments etc in line with the Thomson Reuters Accounting Policy

Reconciling all the Fixed Asset Accounts between General Ledger & Sub Ledger.

Analysing all the P & L Expense Account to see if any capital expenditure has been incorrectly booked to expense and re classing it to capital expenditure accordingly.

Doing Depreciation Run and preparing Depreciation projection report for the Regional Service Centre.

Answering all the Queries & Processing all the requests from Local Business Units & Regional Service Centre.

Preparation and Review of all Balance Sheet Reconciliations and Request from RSC’s.

Project analysis and accounting.

Clearing of Fixed account clearing (Manual) postings.

Review of all process activities to make sure they are adhere to the SOX control requirements etc

Maintaining & updating the Fixed Assets process documentation.

Maintained Key Performance Indicator (KPI) report for management review.

Have knowledge of US GAAP.

Achievements

Successfully completed the Dec 08 and Dec 09 year end activities for the UK and LATAM (Latin America) region with my colleagues.

Have received a Spot Award for successfully handling the process very well during the month end (May 09).

4) Organization : Infosense Technologies Pvt. Ltd.

Duration : Nov '07 till Nov '08

Role : Accountant

Period : Nov ‘07 to Nov '08

Work Profile :

Preparation of Final Accounts (Trading & profit and loss account, Balance sheet & schedules);

Preparation of Bank Reconciliation Statement;

Passing Journal Vouchers, Reconciling Supplier and Control accounts.

COMPUTER KNOWLEDGE

Working knowledge of SAP-FICO limited to AP Process in HPE.

Working knowledge of SAP-FICO limited to AR Process in Siemens.

Working knowledge of SAP-FICO limited to Fixed Assets Process in Thomson Reuters.

Working knowledge of Microsoft Excel, Word, Outlook and Access.

Trained SAP FICO.

Working knowledge of Autoline limited to Accounts payable process.

Educational Qualification

Course – M.Com (Finance & Control) (May 2007)

Percentage – 69%

College – Vellalar College for Women, Erode.

Course – B.Com (May-2005)

Percentage – 55%

College - Vellalar College for Women, Erode.

Class XII – Higher secondary (April-2002)

Percentage – 80%

College – Vellalar Matriculation Hr. Sec. School, Erode.

Class X – S.S.L.C (April-2000)

Percentage – 67%

School – Vellalar Matriculation Hr. Sec. School, Erode.

PERSONAL DETAILS

Date of Birth 19th June 1984

Father’s name Ramesh P Manek

Nationality Indian

Languages Known Tamil, Gujarati, Hindi, English

Date: Yours faithfully,

Place: Sakshi R Manek

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