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Manager Customer

Location:
Nigel, Gauteng, South Africa
Salary:
18000.00
Posted:
October 06, 2020

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Resume:

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Curriculum Vitae

Of

Rinzette Marx

ID Number: 860-***-**** 086 Contact Phone Number: +27-83-877-**** Curriculum

Vitae

Personal

Information

First Names:

Rinzette

Surname:

Marx

ID Number:

860-***-**** 086

Passport Nr:

A.O.R

Gender:

Female

Date of Birth:

02/07/1986

Phone Number:

+27-83-877-****

+27-83-653-****

E-mail Address:

adgpig@r.postjobfree.com

Physical Address:

Ravenswood

Boksburg

1462

Health:

Excellent

Drivers Licenses:

Code 08 - Own car

Languange

Proficiencies:

English, Afrikaans,

( Read, write & Speak )

Working Experience

Company: ChelinoBaby

Scope of work: Retail

Position: National Store Manager

Period: Aug 2018 - Current

Reasons for Leaving: Current

Duties:

• To efficiently manage and control all operational activities of the store, including opening or closing the store, expenses, stock management, shrinkage, general housekeeping and administration.

• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.

• To ensure competent and motivated Employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.

• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.

• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and Employee records are complete and submitted to OPS.

• To execute customer service initiatives in store and take corrective action that results in a great customer experience and drive customer loyalty.

• To build and maintain sound working relationships with relevant stakeholders

(center managers, suppliers, DC's) to ensure business objectives are achieved and opportunities are maximized.

• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.

• To drive a high performing business culture that delivers Employee affiliation, customer satisfaction and shareholder value.

ACHIEVEMENTS

• Opened 3 stores (Menlyn, Gateway and Fourways) in 14 months.

• Recruited, trained and developed 27 full time product specialists.

• 1 Store – exceeding budget and generating profit since month one. Page 2 of 5

Curriculum Vitae

Of

Rinzette Marx

ID Number: 860-***-**** 086 Contact Phone Number: +27-83-877-**** Curriculum

Vitae

Personal

Information

First Names:

Rinzette

Surname:

Marx

ID Number:

860-***-**** 086

Passport Nr:

A.O.R

Gender:

Female

Date of Birth:

02/07/1986

Phone Number:

+27-83-877-****

+27-83-653-****

E-mail Address:

adgpig@r.postjobfree.com

Physical Address:

Ravenswood

Boksburg

1462

Health:

Excellent

Drivers Licenses:

Code 08 - Own car

Languange

Proficiencies:

English, Afrikaans,

( Read, write & Speak )

Company: UTI Logistics

Scope of work: Imports

Position: Estimator (Contract)

Period: 1 Sep 2015 – 29 Feb 2016

Reasons for Leaving: 6 Months Contract (Kelly Recruitment) Duties:

o Costing & Estimations

• Handling of oversee customer request by offering cost effective logistical services whiles ensuring maximum profitability for the organisation.

• Preparing import quotes for customers that includes but is not limited to; costing, tariffs exchange rate calculation.

• Tracking and monitor Flights and ETA dates.

• Customer Service focused in achieving set goals and commitments. o Referencing

• Creating off-system shipments on One View (In-house Program)

• Prioritising flash shipments and getting them out as soon as possible Pharama, Automotive, MTN and Core Ireland Shipments Insert o General

• General admin office support

• Handling customer queries.

Company: SKF South Africa (Pty) Limited

Scope of work: Bearing Manufacture

Position: Customer Service Consultant

Period: Jan 2015 – Aug 2015.

Reasons for Leaving: Retrenched (Kelly Recruitment) Duties:

o Daily Customer Order Handling

• Receiving of incoming customer orders.

• Completion of the verification process of customer orders received.

• Populating the order on the system, ensuring accuracy is maintained. Page 3 of 5

Curriculum Vitae

Of

Rinzette Marx

ID Number: 860-***-**** 086 Contact Phone Number: +27-83-877-**** Curriculum

Vitae

Personal

Information

First Names:

Rinzette

Surname:

Marx

ID Number:

860-***-**** 086

Passport Nr:

A.O.R

Gender:

Female

Date of Birth:

02/07/1986

Phone Number:

+27-83-877-****

+27-83-653-****

E-mail Address:

adgpig@r.postjobfree.com

Physical Address:

Ravenswood

Boksburg

1462

Health:

Excellent

Drivers Licenses:

Code 08 - Own car

Languange

Proficiencies:

English, Afrikaans,

( Read, write & Speak )

• Daily communication with both Local and Overseas Planners to expedite deliveries.

• Handling of Customer Queries.

o Back Order Management

• Daily back order management to ensure that customer orders are still on track.

• Expedite customer orders with the shipping team.

• Communicate any potential risks with the customer. o Quotations

• Managing and tracking of all incoming quotations on P&Q (Price and Quote).

• Communicating of lost sales with the planning department on stock availability. o General

• Maintaining and Managing a filing system.

• Customer visits to build and maintain customer satisfaction.

• Monthly on-line bearing courses completed (7) on SKF Portal in order to increase my product knowledge.

Company: Refraline Refractory (Sasol Secunda)

Scope of work: Refractory Engineering

Position: Site Agent / Admin / PA

Period: Apr 2012 – Nov 2013

Reasons for Leaving: Relocated to JHB

Duties:

• Site representative for 250 employees both local and OCN (Overseas Country Nationals).

• Pre-Screening, Medical, Induction and badging of staff and vehicles.

• Complete all related paperwork to obtain above mentioned.

• Deal with permit office and road safety on all Security matters.

• Time sheets for both company and labour broker staff.

• Industrial Relations Representative.

• Interface between Company and SSS (Sasol Sheared Services).

• Drafting of daily and monthly reports. And typing of correspondence. Page 4 of 5

Curriculum Vitae

Of

Rinzette Marx

ID Number: 860-***-**** 086 Contact Phone Number: +27-83-877-**** Curriculum

Vitae

Personal

Information

First Names:

Rinzette

Surname:

Marx

ID Number:

860-***-**** 086

Passport Nr:

A.O.R

Gender:

Female

Date of Birth:

02/07/1986

Phone Number:

+27-83-877-****

+27-83-653-****

E-mail Address:

adgpig@r.postjobfree.com

Physical Address:

Ravenswood

Boksburg

1462

Health:

Excellent

Drivers Licenses:

Code 08 - Own car

Languange

Proficiencies:

English, Afrikaans,

( Read, write & Speak )

References

Company: ChelinoBaby Mr. Pieter

Group Operations Manager +27-12-472-**** (L)

Company: UTI Logistics Ms. Chantal Cordier

Manager +27-11-387-**** (L)

Company: SKF South Africa (Pty) Limited Ms. Lynn du Toit Manager +27-11-821-****(L)

Company: Refraline Refractory (Sasol Secunda) Mr. L Nell Manager +27-82-502-**** (C)

Ms. Marina

HR Department +27-72-316-**** (C)

Education & Qualifications

Institution: C&N Secondary Girls School Oranje Bloemfontein Qualification Obtained: Grade 12 (Matric)

Year Completed: 2004

Achievements: Grade 12

Tertiary Education & Skills

Computer Literacy: Proficient - Word, Excel & Microsoft Office. Systems: COH (Customer Order Handling) - SKF

One View (Internal Program) - UTI

ESF (Internal Program) - UTI

Navision (Internal Program) - UTI

• Outstanding leadership skills with ability to mentor and lead by example.

• Excellent communication skills with the ability to communicate at all levels.

• Strong interpersonal skills, analytical skills and organizational skills.

*ALL CERTIFIED COPIES OF CERTIFICATES WILL BE MADE AVAILABLE UPON REQUEST* Page 5 of 5

Curriculum Vitae

Of

Rinzette Marx

ID Number: 860-***-**** 086 Contact Phone Number: +27-83-877-**** Curriculum

Vitae

Personal

Information

First Names:

Rinzette

Surname:

Marx

ID Number:

860-***-**** 086

Passport Nr:

A.O.R

Gender:

Female

Date of Birth:

02/07/1986

Phone Number:

+27-83-877-****

+27-83-653-****

E-mail Address:

adgpig@r.postjobfree.com

Physical Address:

Ravenswood

Boksburg

1462

Health:

Excellent

Drivers Licenses:

Code 08 - Own car

Languange

Proficiencies:

English, Afrikaans,

( Read, write & Speak )

Additional Information

I am a resilient, detail oriented, result driven individual with strong customer focus and aims to meet the customer requirements.

I am able to express my ideas firmly without becoming aggressive, loud or non-assertive. I am able to spot opportunities others may not see. I focused on getting things done and full of energy to meet challenges, seize opportunities when they arise.

I also have the ability to multi task and prioritise my work load according to levels of importance.



Contact this candidate