ADMIN

WILMA RAATH

PERSONAL INFORMATION

ADDRESS- Boksburg CONTACT NUMBER- 067-***-****

*********@*****.***

Availability: Immediate

Salary: NEG

E D U C A T I O N

S c h o o l Name

1983

High School Burger – Matriculated

E X P E R I E N C E

Af r i c a P a r a d i s e G u e s t L o d g e - B e n o n i (011-***-**** P e r s o n a l A s s is t a n t - 1 month Temp

R e s p o n s i b i l i t i e s :

Reception duties

Booking i n / out c l i ents

I nvoicing

Sort queries with s uppliers

Bonanza Pub and Restaurant Manager

0151 Feb 2012 to 31 Oct 2012 - Perm position

Reference: Carl - 083-***-****

Responsibilities:

Assisting customer with bookings

Make sure production in Kitchen is perfect.

Handling customer queries and/or complaints.

Stock takes

WILMA RAATH

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Stock control

Petty cash

Cash ups

Managing staff

Russels

Branch Manager

04 Feb 2008 until 29 May 2009

Responsibilities:

Assist with annual budgets and cost saving techniques Liaising with all Creditors and resolving queries

Petty cash reconciliation

Ensuring customer credit applications are completed and approved before opening the account. Corresponding/liaising with customers

Opening of new accounts and updating information Authorization of orders

Create, transcribe and distribute meeting agendas and minutes

Evaluate the quality of the service experience of the customer and the job quality

Ensuring that customer areas are neat, tidy and in good repair at all times and in compliance with company standards Stock Controlling - receiving & dispatching, ordering of stock, displaying on floor furniture.

Sorting HP & NCA Contracts

Order and control supplies relating to area of responsibility Budgets - Planning targets

Providing all relevant data to the relevant Area manager for follow-up purposes in the case of a query or complaint File all correspondence and ensure customer satisfaction after the complaint was completed

Maintaining good relationship with REPS and acting as company representative

Carry out all tasks according to instructions and in line with quality standards

Managing weekly / monthly meetings for sales

Evaluate the quality of the service experience of the customer and the job quality

Ensuring that customer areas are neat, tidy and in good repair at all times and in compliance with company standards Stock Controlling - receiving &, dispatching, ordering of stock, displaying on floor furniture,

Sorting HP & NC/-\ Contracts

Order and control supplies relating to area of responsibility Budgets - Planning targets

Providing all relevant data to the relevant Area manager for follow-up purposes in the case of a query or complaint File all correspondence and ensure customer satisfaction after the complaint was completed

Maintaining good relationship with REPS and aciing as company representative

Carry out all tasks according to instructions and in line with quality standards

Managing weekly I monthly meetings for sales

Training courses - Training all new staff

Ensure successful execution of action plans

Creating visual displays on CSI results

Creating action plans to achieve maximum customer WILMA RAATH

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satisfaction Disciplinary Hearings - Initiate Hearings

Opening of new stores - Revamping

Create Database on Flag Customers

Follow up on problem customers with immediate assistance to all service advisors

Constant feedback to Management on effectiveness and accuracy of Calls done by salesperson

Issuing of different company policies and procedures as this is a new established company since last year only

Other companies die the exact same as per the above: 1. House & Home

2. OK Furniture

3. Lewis stores

Time: 2002 to 2008 – all under same group – moved within the company R E F E R E N C E S

References for the above:

Roland Roos - Operations manager within the group Head Office number –

+27 (0-21-980**** – House & Home

Bennie Brits - 031-******* - at OK Furniture

Reference: Carl - 083-***-**** - Bonanza Pub

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