Engineering Manager

Nastaran Fazel

Apt No.***,Negin Abi Tower, Tehran,Iran • 919-***-**** •*****.********.****@*****.***

SUMMARY OF QUALIFICATIONS

Over 8 years of experience in computer science eager to contribute to team success through hard work, attention to detail and excellent organizational skill .

Strong background in programming language and network security

Proven skills in resolving problems, improving customer satisfaction, Multi-talented programmer consistently rewarded for success in planning and operational improvements

Demonstrated ability to Consistently saved costs while increasing profits, motivated to learn, grow and excel in IT industry

Professional communication skills include fluency in English and Persian

Computer skills include: - MS Office, internet and email

- MCTS:SQL server 2008, Java, C++, Phyton, R, NET,MATLAB

- CCNP SECURITY,IT, NETWORK+, CCNA

PROFESSIONAL EXPERIENCE

Head of Organization and Methods Improvement 2019 – Present

District 10 of Tehran., Tehran, Iran

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Handled 15 calls per day to address customer inquiries and concerns.

Saved 1000$ by implementing cost-saving initiatives that addressed long-standing problems.

IT Professor 2016 – Present

Islamic Azad University,, Tehran, Iran

Created special handouts, study guides and assessments to evaluate and boost student knowledge.

Worked with students in classrooms, small study areas or home environments to provide educational support.

Teaching Fundamentals Information Technology, MATLAB coding Language, Computer interface in petroleum engineering, Secure computing, Database Laboratory SQL server

IT Administrator 2013 – 2017

District 10 of Tehran,, Tehran, Iran

Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.

Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.

Diagnosed and executed resolution for all network and server issues.

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Research and Development Intern 2012 – 2018

District 10 of Tehran,, Tehran, Iran

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Resolved conflicts and negotiated mutually beneficial agreements between parties.

Designed improvements to equipment to optimize worker productivity.

Website Administrator (part Time) 2010 – 2011

Teravate Baran Engineering Co. Tehran, Iran

Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.

Completed all phases of systems development life cycle (SDLC), including analysis, design, development, testing and support.

Prepared technical documentation for communication to site engineers and media designers.

VOLUNTEER EXPERIENCE

Library Assistant 2008 – 2010

Central Library of Tehran, Tehran, Iran

Utilize strong attention to detail to organize library shelves and restock returned books

Assist library patrons with the online catalogue system

Book Authorship of SQL server 2014, publisher: Sokhanvaran 2019

EDUCATION

Master of Information Technology Engineering- Computer Networks 2014

Islamic Azad university, South Tehran branch

(equivalent to a Bachelor of Information Technology Engineering degree from an university, as determined by World Education Services in Canada)

Bachelor of Information Technology Engineering 2012

Islamic Azad university, Garmsar

(equivalent to a Bachelor of Information Technology Engineering degree from an university, as determined by World Education Services in Canada)

CERTIFICATE

Java Programming Language, Rayan Pajouh Iranian, Iran, 2010.

NETWORK+; Tehran Institution of Technology, Tehran, Iran, 2012.

Ministerial Round table on: Science, Technology and Innovation for Sustainable

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Development, Tehran, Iran, 2012.

CCNA SECURITY ;RAHIN, Tehran, Iran, 2013.

CCNP; RAHIN, Tehran, Iran, 2013.

Ministerial Second Round table on: Science, Technology and Innovation for Sustainable Development, Tehran, Iran, 2013.

Ministerial Third Round table on: Science, Technology and Innovation for Sustainable Development, Tehran, Iran, 2014.

Introduction of .NET programming ; Tehran Institution of Technology, Tehran, Iran, 2015.

Researcher Management and Leadership Training, Tehran, Iran, 2015.

Office Automation system, Tehran, Iran, 2018.

Employee Relationship Management (ERM) through Information System, Tehran, Iran, 2018.

Fundamentals of Sustainable Urban Development, Tehran, Iran, 2019.

REFERENCES

Available Upon Request

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