Medical Billing Manager

CHRISTINE COLLINS

*** ******** **** ***** *****, FL 33771 – 727-***-****

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EXPERIENCE

DECEMBER 2018 – JULY 2020

BILLING MANAGER, ORTHOTIC AND PROSTHETIC CENTERS

Responsibilities included; supervise a staff of 5 billers for 27 offices

within 3 states. Handled all Medicare and high dollar value appeals. Held quarterly

education for all staff on denials and how to correct them. Processed all Medicare RAC

and CERT audits. Facilitated hardship waivers and reconciliation of patients accounts.

Lowered AR $1 million in 18 months

Collected over $2.2 million monthly

Presenter for companywide conference

MAY 2009 – JUNE 2017

BILLING MANAGER, CYBERKNIFE CENTERS OF TAMPA BAY

Responsibilities included; supervision of staff; chart audit and coding oversight; billing and accounts receivable for all commercial, managed care and Medicare/Medicaid plans for two distinctly separate radiation facilities; patient account reconciliation; prior authorizations and appeals; contract negotiations; claims appeals; physician and facility credentialing; monitoring and updating physicians on State and Federal Regulations and LCD requirements; bank reconciliation; month and year end financial reports. Development of policy and procedures to ensure cost-effective revenue collections; database management and vendor software liaison; patient confidentiality procedures.

98% clean claims achieved from the efficiency of our paper and electronic claims

Billed over 10 million dollars annually from approx. 250 patients

Negotiated MultiPlan contract for 60% of billed charges

MARCH 2008 – APRIL 2009

BILLING MANAGER, INFUSCIENCE, INC

Responsibilities included billing for Medicaid and Medicare Part D B and In-home claims; ledger management; reduced the AR from 120 days to under 60 days; Worked new charges within five days of process date; Prior Authorizations.

MAY 2007 – FEBRUARY 2008

BILLING COORDINATOR, SENIOR HOME CARE

Responsible for all aspects of medical billing including coding, charge entry, transmission, correction and resubmission as required, posting of payments including patient/mail and ERA for twelve district offices. Maintained the highest levels of accuracy and patient confidentiality;

quickly identified and resolved medical billing, coding and insurance discrepancies.

Responsible for cash management, supply ordering, and customer service relations;

reviewed patient bills for accuracy and completeness, and obtained any missing information.

Adhered to the guidelines to be in compliance with local, state or federal laws and regulations.

Reviewed accounts for possible assignment and made recommendations to the Billing Supervisor, also prepared information for the collection agency.

Streamlined commercial claims processing

Decreased AR by 12% in four months

Proficiency in MS Office suite and customized software

JANUARY 2000 – JULY 2006

OFFICE MANAGER, HERITAGE TIMER

MARCH 1999 – JANUARY 2000

OFFICE MANAGER, CAROLINA HOME MEDICAL

Responsible for three DME stores. Preformed facility credentialing, communicated with physicians regarding patient orders and updated them as to contract terms with insurance carriers; generated sales from marketing to other facilities and medical groups keeping them abreast of our services.

Increased billable sales by 20% in six months

Negotiated complex reimbursement agreements

EDUCATION

1988 - 1990

SAN DIEGO STATE UNIVERSITY, SAN DIEGO, CA

2 Years of Study for RN Degree,

Maintained a 3.8 GPA before stopping my studies

1987 - 1988

SAN DIEGO COLLEGE, SAN DIEGO, CA

CERTIFIED MEDICAL ASSISTANT

Graduated head of my class

1983 – 1985

LEEWARD COMMUNITY COLLEGE, PEARL CITY, HI

ASSOCIATE OF BUSINESS

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