Qualifications Profile

Performance-focused, multifaceted, and challenge-driven professional, interested in pursuing a challenging position to fully utilize transferable knowledge and skills in regulatory compliance, customer service and relations, and program/account management. Strategic leader; effective at training, guiding, and supervising cross-functional teams to boost productivity, increase operational efficiency, and achieve goals and objectives. Equipped with solid interpersonal and communication aptitudes in establishing positive working relationships with individuals of diverse backgrounds; conversant in American Sign Language. Technically proficient with Microsoft Office applications and electronic medical record (EMR) systems, with knowledge of Python and SQL.

Professional Experience

DrChrono, Hunt Valley, MD

Revenue Cycle Management (RCM) Account Manager Jul 2019–Present

Display leadership skills in overseeing the Accounts Receivable Analyst Team to guarantee consistent audits of the offshore Billing Team

Expertly supervise a team to surpass quotas and meet service level agreements (SLAs)

Assume accountability in onboarding new clients into the organization’s platform for revenue cycle management (RCM) account managers

Observe strict compliance with all practice policies related to Occupational Safety and Health Administration (OSHA), Health Insurance Portability and Accountability Act (HIPAA), and Medicare

Hold responsibility in documenting company-specific protocols and processes

Draft and submitted monthly and weekly reports to provide transparency toward client continued satisfaction

Inform clients on billing, coding, managed care networks, insurance carriers, and reimbursement, as necessary

Lead weekly interdepartmental meetings to address and resolve clients’ concerns

Played an integral role in achieving 97% client retention rate from 2019 till present for handling 58 clients with only 2 churn.

Manage more than 50 clients with a total monthly recurring revenue (MRR) of over $125K

Senior Implementation Manager Jun 2017–Jul 2019

Functioned as first point of contact for high-priority clients during implementation phase; and as intermediary between various clients and third-party partners in ensuring successful use of platform

Identified and resolved high-priority client concerns in partnership with internal departments

Determined and addressed client needs by recommending and executing consultative approach

Cultivated productive relationships with clients by providing full transparency throughout implementation

Promptly responded to necessary escalation calls to retain dissatisfied customers

Maintained communication with clients to ensure their satisfaction with the company’s products and services

Oxford Global Resources, Machias, ME

Lead Trainer (Contract) Jan 2017–Apr 2017

Took charge of designing and implementing instructional training material for different learning levels of staff

Presided over the training of staff on platform functions, while administering training initiatives

Reconciled existing workflow dilemmas by developing and establishing permanent solutions

CIS Consulting, LLC, Columbia MD

Implementation Support Analyst Nov 2015–Dec 2016

Rendered hands-on assistance to users through all levels of go-live

Education

Coursework in Registered Health Information Technician: 2014

Borough of Manhattan Community College, New York, NY

Certification

Certified Revenue Cycle Professional (CRCP),

American Association of Healthcare Administrative Management (AAHAM)

Professional Affiliations

American Association of Healthcare Administrative Management (AAHAM)

Medical Group Management Association (MGMA)

Activities

Leader, Brothers of Climbing

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