Customer Service Accounting

CAYTLYN DRISCOLL

*** ********** **, **** * • Elk Grove Village, IL 60007 • 847-***-**** • ***************@*****.***

SKILLS

Communication in Diverse Environments • Working Independently • Fast Learner • Exceptional Problem Solver

Calm Under Pressure • Conflict Resolution • Threat Assessment

EXPERTISE

Advanced Microsoft Office (O365)

oExcel

•Advanced Macros

•Form Building

•Complex Formulas

oWord

oPowerpoint

oMicrosoft Outlook

oVisio

Facility/Security Layouts

Advanced Adobe Creative Cloud

oPhotoshop

oAcrobat

oDynamic Forms (Javascript)

PROFESSIONAL EXPERIENCE

Darwill

IT Specialist, July 2019-October 2019

Managed and Administrated company-wide O365

Completed 100+ employee acquisition domain migration

oIncluding troubleshooting and manual migration

Implemented, configured and managed Amazon Business account

Provided High-level end user support

Troubleshooted patching

Created and configured scripts for employee information deployment

Established new imaging procedures and methods

Implemented Telephony phone system

SG360

IT Operations Support, April 2014-July 2019

Primary contact for all vendors and service providers to IT

Consolidated HR and multiple IT databases

Served as a liaison between the IT group and the user community

Managed and configured card access system (S2) for 6 facilities and over 900 employees

Maintained IT files, records retention and retrieval

Created ad hoc reports from multiple systems/databases

Managed and reconciled IT department credit card

Project management

oIncluded scoping, estimation, resource planning, management of project deliverables and quality control.

oDesigned camera/security building layouts for new facilities using Microsoft Visio

oTracked and allocated all related costs and expenses

oTracked, managed and deployed inventory related to projects

PROFESSIONAL EXPERIENCE continued

Purchased all IT needs

oWorked with vendors to create and gather all quotes

oCut PO’s utilizing Microsoft Great Plaines

oTracked and maintained inventory

oProcessed and allocated invoices

Sourced competitive pricing on large ticket items from different vendors

Reviewed, documented, and approved all IT financial-related invoices and statements, assuring accuracy to contracts, purchase orders, and Capital Expenditure projects

Maintained and processed all paperwork for payment following approval procedures

Managed all IT vendor contracts and maintenance renewals

Created and maintained spreadsheet outlining all invoices processed through IT department (over 1,500 invoices processed in 2018)

oFormula based breakdowns of monthly and yearly costs

oFormula based breakdown of allocations by vendor, month and 30 IT specific GL accounts

oTracked accounting system records for 30 GL’s for comparative analysis

oCreated macro-based workbooks to reformat IT invoice records and accounting allocation records

Worked closely with vendors/manufacturers to resolve customer service issues

Assisted IT leadership in the execution of directed items

Maintained onboarding/off boarding within IT database

Used Acrobat dynamic forms to streamline HR/IT tasks (Offboarding/employee reviews)

Created and maintained company-wide internal

Created and maintained spreadsheet outlining all invoices processed through IT department (over 1,500 invoices processed in 2018)

oFormula based breakdowns of monthly and yearly costs

oFormula based breakdown of allocations by vendor, month and 30 IT specific GL accounts

oTracked accounting system records for 30 GL’s for comparative analysis

oCreated macro-based workbooks to reformat IT invoice records and accounting allocation records

Worked closely with vendors/manufacturers to resolve customer service issues

Assisted IT leadership in the execution of directed items

Maintained onboarding/off boarding within IT database

Used Acrobat dynamic forms to streamline HR/IT tasks (Offboarding/employee reviews)

Created and maintained company-wide internal directory

Maintained entitlement database including hires, terminations, AD accounts, Security Awareness Training and administrative database access

Deployed new machines by means of SCCM

Installed, removed, repaired, maintained and modified new and existing equipment

Computer hardware repairs, IDF boxes, POE injectors, general maintenance/repairs

Organized and managed storage and inventory of IT equipment

Installed additional/new software and updates

Configured spam/junkbox filters and rules

Part-time Accounting Assistant, November 2013-April 2014

Created organization system for job tickets

Maintained organization of to-be-paid invoices

Pulled weekly check runs

Opened, sorted, and distributed incoming messages and correspondence

Purchased and maintained building office supplies inventory

PROFESSIONAL EXPERIENCE continued

Notable Accomplishments

Organized, managed, and actively participated in the passing of 2017 and 2018 SOC2 audits.

Responsible for all physical and logical security related controls, employee data, and managing information gathering from HR and many other departments/sources.

Successfully deployed new data collection system $10,000 under budget.

My involvement included:

Gathering initial pricing estimates from past equipment purchases

Working with over 10 different vendors to update current pricing quotes including negotiation of quantity discounts

Developing total project budget ($315,000) for capital expenditure request

Seeking out new vendors offering better pricing/lead times based on overall objectives

Working with accounting and procurement team to setup new vendors not in our system

Cutting purchase orders for all items purchased (over 2,000 individual items)

Receiving and maintaining inventory of all items purchased

Assembling 80 computers with separately ordered internal components

Creating Windows 10 image based on the specific configuration required

Testing and deploying image to all machines via Macrium Reflect

Remotely troubleshooting issues not discovered in testing phase such as group policy updates, McAfee/Windows firewall settings (using PsExec)

Created 2019 IT budget ($3 million)

Complex data analysis based on 2018 recurring/one-time transactions, possible repairs/maintenance for equipment purchased in 2018, price/quantity increases for licensing, non- capitalized expenses for capitalized projects, changes/additions to network, infrastructure, and related software/systems, and more.

PGA TOUR SUPERSTORE

Sales Associate, May 2012-October 2013

Creative merchandising of products

Researched new and upcoming products to maintain up to date knowledge of specifications

Custom fit golf clubs

Modify/fix/build golf clubs per customer needs

Backed up/assisted shipping and receiving manager

Worked as cashier when needed

Established knowledge base of customers, employees and products and became go-to associate

MEDINAH COUNTRY CLUB

Dining Room Busser/Caddie, May 2010-May 2012

Trained new caddies

Built and established relationships with members and guests on golf course and in dining room

Catered to the highest expectations of members, guests, and staff

Helped organize and clean-up special events

Read putting greens

Assisted players as requested

EDUCATION

ASSOCIATE OF ARTS

Harper College, Palatine, IL 2012-2017

DIPLOMA

Elk Grove High School 2009-2012

REFERENCES AVAILABLE UPON REQUEST

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