System/Network Administrator

Reuben Gitau Waweru Curriculum Vitae September ***0

CURRICULUM VITAE

REUBEN GITAU WAWERU

EMAIL: ******.*******@*****.*** Mobile Number: 072******* CAREER OBJECTIVES:

To work in a dynamic and competitive ICT environment while offering opportunities for personal growth and skills development through continuous learning, research, innovations and consultancy and to provide required technical leadership and support to leave a positive impact in society. SUMMARY OF PROFESSIONAL QUALIFICATION:

I am a Master of Science in Information Technology Management holder with Bachelor of Science in Information Technology, CCNA Cyber Operations, CCNA Routing and Switching and CCNA IT Essentials. I have extensive work experience as an Information Technology professional in ERP systems administration, LMS administration, CRM administration, ICT hardware and software management, website and social media management, IT help desk, network administration with specialty in cyber security and passionate about open networks. Past achievements include successful implementation of LMS and virtual learning during COVID-19 pandemic, designing and implementing new network infrastructure for Nairobi CBD Campus at JKUAT Towers in 2017/2018, online marketing of campus programmes and implementation of new ERP System at campus level.

ACADEMIC BACKGROUND:

Period Institution /Award

2015 - 2020 University of Nairobi (School of computing and Informatics) Master of Science in Information Technology Management Research Title: Cyber security readiness assessment model in Kenya’s Higher Learning institution: A case study of University of Nairobi. 2011 - 2013 Kenya College of Accountancy University (KCA) Bachelor of Science in Information Technology – Distributed Systems Second Class Honors (Upper Division)

2008 - 2010 Kenya College of Accountancy University (KCA) Diploma in Information Technology -Credit Pass

Reuben Gitau Waweru Curriculum Vitae September 2020 2005 - 2006 The Kenya Polytechnic University College (City & Guilds) Technician Diploma in Telecommunication Systems

Communication Systems and Digital Networks 2&3 -Unit Credit 2000 - 2003 Olkejuado High School

Kenya Certificate of Secondary Education (KCSE)

1997 - 1999 Kunoni Educational Centre

Kenya Certificate of Primary Education (KCPE)

PROFESSIONAL QUALIFICATIONS:

Period Institution /Certification

2020 CISCO Networking Academy – JKUAT

CCNA Cybersecurity Operations - Instructor

2020 CISCO Networking Academy – JKUAT

CCNA Routing and Switching - Instructor

2014 CISCO Networking Academy – JKUAT

CCNA Information Technology Essentials – Instructor 2007 Kenya College of Communications Technology (KCCT) N+ Course - CompTIA

2006 Kenya College of Communications Technology (KCCT) A+ Course - CompTIA

2005 International Advanced Technology

International Computer Driving License (ICDL)

WORK EXPERIENCE:

Employer Description of Assignment Role

JKUAT Nairobi CBD

Campus

June 2011 - Date

• System administration and training of users on Learning Management Systems (LMS) and virtual learning platforms.

• Design, development, implementation, and review of the campus network infrastructure for wired and wireless networks.

• Liaising with third party contractors/suppliers to ensure all IT equipment and software acquired are fit for purpose.

• Communicate relevant information to internal and external ICT Officer

User Support

Reuben Gitau Waweru Curriculum Vitae September 2020 clients through campus webpage and social media sites.

• Receiving, attending to and resolving users’ system requests and issues; ERP system, CRM, Email and portal administration.

• Installation, configuration and support of hardware, software and communication devices in the campus.

• Preparing schedule and carrying out quarterly preventive maintenance service for ICT equipment.

JKUAT Department

of IT

2007 – 2011

• Assist in maintenance and operation of labs; assist lab users with computer related issues, troubleshooting equipment problems, configuring required hardware and course specific software.

• Supervise practical lab sessions; training on use of new software, hardware installation and customization, ethernet cable termination and networking devices configuration.

• Record keeping of equipment, user accounts and lab supplies; creating user log-on accounts and passwords, updating inventory status for working and obsolete resources.

• Manning of computer lab; ensure safety and proper working conditions, clean working area, and ensure proper maintenance of computers and security of the lab.

• Responding to queries and introduce students to use of computers and peripheral equipment.

Lab

Attendant

Kenya Wildlife IT-

Department

2006 - 2007

• Assist in computer maintenance, assembly, installation and customization

• Trained on providing phone and online user support for extended communication network to facilitate effective operation

• Assist in implementation of new hardware and software solutions within departments to improve workflow and customer service. Internship

Kenya

Meteorological

Department

• Computer software and hardware maintenance, networking and troubleshooting; repair of printers and fax machines

• Trained on maintenance and operation of various equipment such as microwave links, radiosonde equipment (VHF) radio, telephone headsets and line maintenance, hydrogen and power generating plants, Private Automatic Branch Exchange (PABX), Satellite communication (VSAT), High Frequency (H.F) and Single Internship

Reuben Gitau Waweru Curriculum Vitae September 2020 Side Band (SSB) transceivers

• Acquired valuable know-how on the following technologies; Digital Switching Systems, Automatic Message Switching Systems

(A.M.S.S), radio systems technology, technical communication and IT (LAN/WAN), structured cabling technologies and database in a distributed system.

COMPETENCIES:

Competency Demonstration

Technical Computer assembly, hardware/software installation and customization, user support and equipment troubleshooting, database management, systemsadministation, website and computer security management, network administration and ICT training. Problem Solving Timely identification and resolving technical issues with regular follow ups on status. Customer Service Respond promptly in a friendly and helpful manner to queries. Analytical Able to research unfamiliar technical issues and learn new hardware and software. Supervisory Able to train and mentor technical and non-technical staff on ICT matters, working with cross-functional project teams and other colleagues in various ICT departments, strong decision-making skills and ability to prioritize and plan effectively. Reuben Gitau Waweru Curriculum Vitae September 2020 REFEREES:

Name Company/ Institution Position

Dr. Peter K. Njenga

P.O. Box 62000 - 00200 Nairobi, Kenya.

Email: ********@*****.**.** Mobile: 072*******

Jomo Kenyatta

University of Agriculture

and Technology

Director, Senior Lecturer

Nairobi CBD Campus

Prof. Agnes Wausi

P.O. Box 30197 - 00100 Nairobi, Kenya.

Email: *****@*****.**.** Mobile: 072*******

University of Nairobi

Associate Professor, MSc

Supervisor.

School of Computing and

Informatics

Prof. Kenneth Wanjau

P.O. Box 1957 - 10101 Karatina, Kenya.

Email: *******@****.**.** Mobile: 072*******

Karatina University

Associate Professor School

of Business

CERTIFICATION:

I, the undersigned, certify that to the best of my knowledge and belief, these data correctly describe me, my qualifications and my experience.

Signature Date

Reuben Gitau

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