Office Information
Resume:
**** ********* *** *. ***********, MN *****
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I. NICOLE MAYO
EXECUTIVE SUMMARY
Experienced education professional skilled in college admissions processes, requirements, policies and procedures; transcript evaluation, academic advisement, student scheduling development, enrollment procedures, event planning and coordination; record keeping, organization, data entry, written & verbal communication skills; and planning strategies pertaining to career opportunities in secondary and post-secondary academics.
QUALIFICATIONS PROFILE
Ø Leadership & Problem Solving: Perceptive, confident, and able to anticipate needs and solutions; skilled in mediating
confrontation and resolving complaints via face to face, email or over the phone.
Ø Communication: Able to effectively communicate information regarding college/university process and procedures to
current and prospective students and families.
Ø Team Player: Adept at building effective working relationship and networking with internal and external students, staff,
administration and others in regards to admissions process recruitment.
Ø Technical Skills: Microsoft Office Suite, Mac, Windows, ISRS, Salesforce (CRM), PowerSchool, Banner, Powerfaides,
OnBase, Moodle, Desire2Learn, Canvas, Dreambox, Lexia, MyOn, Campus Vue; Blumen, Accuplacer and Smhoop Student
Access
Ø Personal Attributes: Committed to goal achievement, Outgoing, People Orientated, Dependable, Adaptable, Hardworking,
Effective Communicator, and Detailed-oriented.
PROFESSIONAL EXPERIENCE
Career & College Center Coordinator – Longfellow & FAIR December 2019 – Present
AchieveMpls, Minneapolis, MN
• Assists in the provision of individual and group advising to students; develops and implements programming geared towards promoting students’ academic success;
• Advised low-income and diverse students in career & college readiness by providing students with information and access to opportunities through school communications;
• Build meaningful relationships with my students and families through academic coaching and provide mentoring.
• Assist students in applying for post-secondary education and job opportunities;
• Assist students with financial aid concerns by collaborating with the Office of Financial Aid, to ensure students have completed all necessary paperwork and met all institutional and federal deadlines;
TRIO – Upward Bound Advisor August 2018 – December 2019
Anoka Ramsey Community College, Cambridge, MN
• Recruit eligible students into the UB program and develop and implement targeted academic interventions for eligible students
• Make presentations to student groups and help students apply for admission and secure financial aid for postsecondary education, to include providing information on scholarships, loans, grants, work study, and other financial assistance programs
• Administer assessments and help students with course selection
• Plan and coordinate college tours and social and cultural excursions
• Advise students on effective study skills, time management strategies, test-taking techniques, and financial aid policies and
deadlines
• Regularly monitors students’ academic progress and make appropriate interventions and referrals
• Collaborates with the Program Director to maintain reports on students’ semester and annual academic performance, and
conducts exit interviews with graduates
• Accurately enter student and parent activity data through a web-based, password-protected, and encrypted system linked to the
main Student Access database. Update records with notes, milestones, parent records, or other data
• Regularly review grades, course-taking patterns, and attendance to ensure progress in meeting targets for each performance
measure.
Student Services Coordinator July 2016 – June 2018
3325 Nicolette Ave S. Minneapolis, MN 55408
Cyber Village Academy, Saint Paul, MN
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I. NICOLE MAYO
Responsible for coordinating, developing, and implementing new student services. Planned and implemented goals and
objectives for the assigned area and assess services provided to make recommendations for improvements;
• Collaborated with internal and external personnel, implementing and maintaining assigned services and programs; •
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strategies;
• Developed, implements and monitors student recruitment, admissions, registration and management information systems
requirements. Responsible for job placement and retention programs;
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Admissions Specialist July 2014 – July 2016
Normandale Community College, Bloomington, MN
• Implemented registration and transfer information for current and prospective students;
• Displayed initiative helping students through the enrollment process obtaining information about registration;
• Directed students to specific office for correct information, rather over the phone or face to face;
• Preserved the integrity of student information and bring potential irregularities to the attention of the University Registrar.
Maintained accurate and thorough active and archived student academic records;
• Cross-trained with staff members as appropriate to provide backup to the responsibilities of others as needed. Performs other
various tasks as assigned by the College’s Registrar;
• Maintained connections with faculty and staff across campus especially, but not limited to the Office of First Year Experience,
Academic Success Center, Office of Student Financial Aid, Office of Scholarships, Residential Life, Special Services, and
other offices as needed;
• Prepared reports, proposals and recommendations for overall programs and keeps detailed records of assigned activities;
• Streamlined and audited academic processes, documenting and implementing improved registrar processes utilizing
information technology and other methods to increase efficiency and ensure compliance.
Program Coordinator TRIO – Upward Bound October 2011 – June 2014
Minneapolis Community & Technical College, Minneapolis, MN
• Managed Case Load of ~60 clients identifying as TRiO-eligible full-time students (low-income, first-generation, and/or disabilities);
• Assisted with Identifying and recruiting eligible participants that meet federal guidelines in target areas for Upward Bound services;
• Ensured the effectiveness of the advising process; maintained both paper and electronic databases;
• Regularly updated advisee academic reports and counseling notes;
• Assisted students with academic degree planning, progress toward graduation, and other academic advising matter
• Worked closely with students who were on academic probation status and/or “at risk” to develop a holistic strategy to help them to gain the support they need to move through their difficulties;
• Encouraged students to develop the necessary skills, knowledge, and attributes to complete a post-secondary education;
• Collaborated with TRiO Director and other Student Affairs staff to develop, facilitate, and evaluate academic, career,
Created, collecting and analyzing a variety of information and statistics, preparing reports and making recommendations;
Responsible for the integrity of the database required to evaluate grant performance, compliance and periodic reporting.
Develops, implements and evaluates recruitment programs for contracts and grants to coincide with other student recruitment
Supervised and directs assessment and counseling activities related to career development, crisis intervention, student support
services, job placement, financial aid, etc.
disability, and personal support workshops for participants;
• Supervised student employees and assigned clerical responsibilities to support designated academic departments.
EDUCATION & CERTIFICATIONS
Master of Arts: Education Leadership, Concordia University St. Paul MN
Bachelors of Arts: Public Relations, Metropolitan State University St. Paul MN
Associates of Arts: Liberal Arts, Minneapolis Community & Tech College Minneapolis, MN
July 2017 May 2014 May 2012
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