Office Assistant Data Analyst
Resume:
Sharlyn Hodge
Houston, TX ****8
Home Phone: 832-***-****
E-mail: ************@*****.***
Objective: Seeking a great company where my extensive training can be developed and utilized. I do have experience in Microsoft Office experience in Word, Excel, Access and PowerPoint. I utilize those programs in my current position. I'm a quick learner, team player, and very dependable.
Experiences:
Fresh Food Group, Woodlands, TX,
Nov. 2018-Apr. 2020
Sales Support Assistance/Data Entry
Coordinate with plants to get detailed information about product ingredients to create speciation sheets for pricing new and existing products.
Complete forms to create new customer items.
Compile feedback data from trade shows and use it to create presentations for sales team. (ie. compile and enter 700 responses from HEB trade show, create graph.)
Shipping samples when needed.
Participate with preparations for events such as trade shows and meetings.ie. coordinate samples for board meetings and other important meetings.
Coordinate customer sample pickup with plants.
Order and replenish office supplies including kitchen and restroom supplies for the corporate office.
General administrative duties such as distribution of company information, updating of company directories and organization charts.
Responsible for arranging courier shipments.
Greet and direct visitors.
Set up product spec sheets for new and existing customers.
Answered the phone line to assist customer with question they may have and direct them to the right person.
Keep track of my supervisor receipt so and the end of each month I could assist in doing his expense report.
Assist management, sales team, and supervisor with setting up sample request from the different warehouse they have to be sent out to customers.
Keep a monthly calendar of the sample that are requested.
Marker Group, Houston, TX, Mar. 2015-Jun. 2016
Litigation Support
Formats and create letters that need to be sent on behalf of Marker Group clients to request information needed for their cases.
Fax, scan and FedEx information that is needed right away for clients due to their case coming up soon.
Mail out requested information and proof read the letters that are sent out to make sure no errors are on the letters.
Sort and delivered mail to the correct department.
Prologistix Staffing/Staffmart Staffing Houston, Texas Aug.-2010-Feb. 2015
Data Analyst / Customer Service
Develop, format and analyze reports for Hewlett Packard (HP).
Prepare charts, graphs, spreadsheets, and other data reporting tools and uploaded reports into SharePoint.
Identify performance gaps and communicate issues to management.
Ensure that measurement standards and key performance indicators are communicated to all members of the HP team.
Interface with internal and external departments to gather information to provide input on all
matters affecting the measurement of operational performance.
Work with station personnel to improve performance through the implementation of performance
management.
Ensure standards and key performance indicators are achieved for HP.
Call customer to set up Residential deliveries.
Responsible for processing pick-up requests and entering data in the system.
Use MS Access, MS Excel and PowerPoint in doing my reports.
Trace and track customer freight, take pick-up requests, route and book freight as needed.
Notify customers of any delays in shipping and dispatching points.
Resource Staffing (Harris County Toll Road Authority), Houston, Texas Jun.-2009- Aug.-2010
Customer Service Representative
Assist customer with their EZ tag account, account balance, give user name and
temporary password to customers so they can manage their EZ tag account online.
Update credit card information, license plate, and help customers take care of violation that
they have incurred.
Faxed, copied, mailed and emailed documents.
Opened/Closed ez-tag accounts and assist non-ez-tag customers in paying their violations.
Prologistix Staffing (CEVA), Houston, Texas Apr.-2009-May-2009
Resource Staffing (CEVA), Houston, Texas Sept.-2008- Apr.-2009
Material Receipt Clerk
Enter data from customer purchase order and supplier’s paperwork into web-
based system (C2C) accurately and timely.
Verify the material received go to their right destination.
Release to pack shipment that need to be shipped out.
Entered data for FMC accounts destined to Singapore.
Entered shipments on a delivery ticket for right destination.
Check all documentation to ensure correct receiving/destination.
Education:
North Harris/University Park/CHI Lone Star Community College
Associate Degree Applied Science/Certificate Cosmetology: Graduated May 2018
Houston Community College Northline, Houston, Texas
Associate Degree in Medical Office Assistant Specialist: Graduated May 2007
Word, Excel, PowerPoint, and Access.
Contact this candidate