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Engineer Manager

Location:
Oviedo, FL
Posted:
October 06, 2020

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Resume:

Anthony P. Hernandez

Orlando, FL. *****

Cell 407-***-****

Email: adgp28@r.postjobfree.com

CAREER OBJECTIVE

Seeking a challenging management position that will allow me to utilize my broad range of telecommunications, information technology and networking industry management experience in a corporate environment. A career opportunity with strong incentive for professional growth, leadership and advancement.

SUMMARY OF QUALIFICATIONS

Demonstrated record of achievement and experience in project management, implementation strategy and network integration. Prior to position held nationwide project management responsibility for corporate transition of multiple technology applications and network devices from Nations Bank to Bank of America operating architecture. Previously accountable for project management responsibilities relating to the transition of multiple platforms to a single operating environment in prior NationsBank regional infrastructures. Have held positions encompassing various levels of data related knowledge including: Programming, Technical Writing, Applications Instruction, Presentations and PC setup, maintenance and repair. Certifications include CCNA, CWNA, MCT, MCSA, A+ and NNCSS. Possess strong written and oral communication skills with an emphasis on training and hands on instruction.

PROFESSIONAL HISTORY

April 2015 to Present A to Z PCs (Contractor) Multiple Locations

Project Manager / Network Engineer

•Pre-Engineering of customers networks for the purpose of discovering and documenting problems that may arise in the engineering and implementation various products at all of the customer’s locations throughout the United States.

•Engineered a comprehensive deployment plan for implementing the software with nodes, for the Customers as well as corporate.

•Engineered, and implemented LAN/WAN networks using a variety of Hardware/Software. Supported users, desktops, and networks requiring troubleshooting, and analytical skills. Understanding in the use, and connection of the Internet/Intranet, LAN/WAN using ISDN, X.25, Microwave, Satellite, CSU/DSU s, Routers, Switches, and Access Servers with Ascend, Cabletron, 3COM, Cisco, using 56k, T1, T3, FDDI, Frame Relay, ATM, SONET, 10/100/1000 Ethernet, and Token Ring Topologies. Understanding of TCP/IP, NetBios, RIP, VLAN, IGRP, BGP, HSRP, OSPF, RMON, and EIGRP. Testing and debugging skills includes various Protocol Analyzers, and SmartBits. Network monitoring using HP Openview, Cisco APs, CCTVs, Cisco Works, and Cisco Works 2000 LAN Management Solution LMS, including, Management Server, Device Fault Manager, Service Now tracking systems, Remedy, Cisco View, Campus Manager, Resource Manager Essentials, Netscout probes. Security and tools include Checkpoint, Gauntlet, and Cisco PIX firewalls.

January 2013 to April 2015 Samsung (Contractor) Multiple Locations

Pre-Sales Engineer / Project Manager

Responsible for all aspects of technical project and program management. Managed high value long term strategic projects involving new technology, coordination and integration of multiple organizations and suppliers. Provided overall direction, technical and analytical guidance to project, timeline and budget Worked with external vendors and internal stakeholders to champion program/project(s) across the entire organization Developed detailed work plans, schedules, estimates, resource plans, and status reports. Established program meetings, tracking and analysis to ensure adherences to quality standards and reviews of program/project deliverables. Managed the integration of vendor tasks and tracked reviews for vendor deliverables. Provided technical and analytical guidance to project team. Participated in sales presentations and help assess customer requirements and business needs as they relate to their companies software, machinery and material handling equipment. Windows 7 Desktop image deployment process development & documentation, including Boot Image, Task Sequence, Driver Packages, Language Packs & Regional components.

February 2012 to November 2012 IBM-C.G.S / IHG Global Technology Support

Technical Support Analyst

•Tier 1 & 2 Tech Support • Application Mgmt. • User Training/Support

•Windows: 95 thru Win 7, 2000 and 2003 Server • Network Administration • Analysis/Troubleshooting

•Help Desk Optimization • System & Network Upgrades • Wireless/Bluetooth/Wi-Fi

Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. Worked exclusive on Provide phone support for IBM ThinkPad mobile users (internal and external)., iPhones, Blackberry in their U.S and international based call centers,

Assist customer with rescue and recovery hardware configurations (EOM / SAP, Win OS, Troubleshooting, restores, reimaging, drivers, and firmware). SCCM, AD, IIS, SQL/Oracle database queries and manipulation reviewing event logs, inputting and documenting detail trouble ticket using Clarify /CPM, Service Now tracking systems.

February 2007 to 2011 Ericsson / AT&T / Cingular (Contractor) Multiple Locations

3G/4G Network Engineer/ Pre-Sales Engineer

•Troubleshoot & operate all 3G Network Systems/Components.

•Demonstrated a high proficiency in resolving complex &/or chronic problems in the 3G/4G Network Perform all duties listed below as a member of the national team (MPC) responsible for the provisioning associated with the growth of the 3G/4G LTE Network. LAN/WAN fundamentals, VLAN, Routing Protocols OSPF,EIGRP,RIP,BGP & IGRP, ISDN, Frame Relay, VPN,HSRP,VRRP, GLBP, MPLS,VPN Circuit Testing and migration of customer network. IOS Upgrades, Bandwidth upgrades.

•Add/Expand IuB links for existing Node B equipment in the 3G network.

•Create, Prepare, Validate & Execute scripts in the RNC, Node B & MSN (Aggregator).

•Complete Pre & Post checks of all systems including Health Checks, etc.

•Create/Prepare/Update Work Orders, Granite, Remedy, Service Now tracking systems, Trouble Tickets, Status Reports

•Provided guidance & support to other team members, internal customers & other operations groups (MSC, RNOC & ATS).

Following Ericsson MOPs. Activity Management Systems tools, EOM/SAP, AMS tools for reporting within 24 hours of task completion. Site handler closeouts upload with in 48hrs of activity completion and Screen Capture shots.

Quality Inspection and check: Labeling and close out packages.

Experience and knowledge on Nortel CDMA product line, validate T1 terminations before and after turn down of site Perform Close out packages -AMS Tool reporting and follow Ericsson.

ClearWire Communications - Wireless Field Engineer: Deploying their solution for 4G wireless data capabilities, CCTV and Cisco AP. 100% travel, normal to extreme conditions (weather, building tops, cell towers).

Ericsson / Cingular - Project Management tasks: Developed functional leads (Site Acquisition Manager, Pre-construction Mgr., Const. Mgr, Surveying), Managed sub-contractors, established initial meetings, follow up meetings, capture and drive action registers used for troubleshooting plans, and provide technical guidance and assistance to aid in resolution of issues.

November 2003 to 2007 AWS / Cingular (Nortel Networks Contractor) Multiple Locations

Project Lead / Pre-Sales Engineer (SME)

Responsible for primary project management, integration and product support with AWS Region and DCO team on fault analysis and resolution. As lead engineer establish initial meetings, follow up meetings, capture and drive action registers used for troubleshooting and expansion plans. Designing and delivering sales presentations to both user groups and clients from SME s to large corporates. Respond to requests from customers for information, support, assistance, joint proposals, pricing, etc. Provide technical guidance and assistance to aid in resolution of issues, develop and execute a focused troubleshooting plan to resolve performance issues. Provide technical support for wireless accounts in the NY metro area. Take the lead on any in-market GSM/GPRS issue regardless of vendor domain. Responsible for complex problem determination and resolution. Perform technical and proposal presentations to all levels in the business. Interface with RF Performance, Sales Group, Switch Operations, Engineering, Field. Mentor the Customer's Engineers and Technicians as needed.

October 2000 to 2003 Nortel Networks Multiple Locations

Project Lead / System Engineer

Responsible for primary project management, integration and product support for Data Deployment and Integration Group. Special project management assignment for implementation for product sites in Brazil and Trinidad, encompassing all phases – from planning and implementation, to training and creating technical documentation for customers and engineers. Responsible for integration and turn up of RF and circuit switched core networking for GSM, TDMA and CDMA technologies, packet based networking for GSM/CDMA/UMTS/GPRS/EVDO for Sprint, AT&T, Cingular, VoiceStream nationwide networks. Loaded and commissioned upgrades on DMS,DTC,MSC,SDM and SBS. Added new Specialized technical experience including, Circuit Testing and migration of customer network. IOS Upgrades, Bandwidth upgrades. VLAN, Routing Protocols OSPF,EIGRP,RIP,BGP & IGRP, ISDN, Frame Relay but not limited to:

•Support and customization of Passport 7K and 15K (PCUSN, SGSN), CES/SHASTA (GGSN), and HP N4000 servers acting as SIGs (SS7 IP Gateway). Configuration and fault management for a range of platforms including, BSC, SMSC, and IWF, VLR, DMS HLR database that kept all the subscribers essential information. I gained extensive trouble shooting experience in the customized Passport software, HP UNIX, Linux, SONET, ATM, VoIP, FrameRelay, ISDN, SS7 and 802.11.

October 1998 to 2000 Bank of America Orlando, FL

Nationwide Project Implementation Manager/Data Communications Specialist

Responsible for nationwide corporate transition of multiple technology applications and network devices from NationsBank to Bank of America operating architecture. Associated tasks and service deliverables include:

•Project Lead and administrative duties for the Call Center Network Transition Team to ensure successful completion of a coast-to-coast LAN / WAN merger for the Bank of America and Nations Bank.

•Verification of the functionality of all circuits. Including ISDN, 56k (DS0), T-1 (DS1), and T-3 (DS3).

•Certifying and troubleshooting the installation, configuration and inter-connection of Cisco 2600, 3600, and 7000 series routers, Cisco 1900, 2900, 5500 and series switches.

•Certifying and troubleshooting the installation, configuration and inter-connection of LAN servers, and on-site security devices out to host systems.

•Developed working processes and procedures for certifying and installing of devices for the implementation process for the BOA. Editing and maintenance of various databases to support project tracking, reporting for business partners and project management teams.

October 1996 to 1998 New Horizons Computer Learning Center Orlando, Fl.

Applications Instructor/Computer Technician

Various responsibilities encompassing a wide range of activities related to the following:

•Training for all levels of MS and Lotus Applications, Web Programming, and Internet Classes. Designing and delivering sales presentations to both user groups and clients to corporate for High end and Low end packages.

• Developing technical documentation, courseware and Power Point Presentations for all courses.

• Installation and maintenance of Windows NT 4.0 Networks for technical classes.

• Achieved Trainer of the Month – February 1998 through October 1998 (Maintained a 9.7 student evaluation score).

EDUCATION/PERSONAL

ITT Technical Institute, Maitland, FL

AS-Electronic Engineering Telecommunications 1998

Kennedy-Western University, Orlando FL

BS- Management of Technology / MBA - In progress

New Horizons CLC, Orland, FL

MCSA 2012R2 One Test from MCSE

Microsoft Certified Trainer

MS 40032 Networking and Security +

IntenseTraining, Fort Lauderdale, FL

Microsoft Certified Professional 2003 two tests from MCSE

•CCNA – 640-407

Nortel Networks

NNCSS (Nortel Networks Certified Support Specialist)

•Passport 7000

•Passport 15000

MAJOR AREAS OF EXPERTISE

•Project Management / Implementation

•Packet and Circuit Switched based networking for GSM/CDMA/GPRS/UMTS/EVDO

Network planning, LANs/WANs.

•Passport Carrier IP, VoIP, ATM, SONET, FrameRelay, RIP, EIGRP, OSPF, BGP

•Cisco Routers and Catalyst switch configuration and installation

•Various Network equipment installation

•Extensive knowledge of Frame Relay and ISDN

•Strong operating knowledge of Microsoft (9x,W2K) and Lotus applications and suites including: Spreadsheet analysis, database utilization and model building

•Operating knowledge of oscilloscopes, digital multi-meters and signal generators

•Familiar with AC and DC circuits enabling circuit design

•Self-starter with initiative and excellent problem solving capabilities

•Broad knowledge of voice and data communications



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