Post Job Free

Resume

Sign in

Manager Customer Service

Location:
San Francisco, CA
Salary:
$55,000 yearly
Posted:
October 06, 2020

Contact this candidate

Resume:

Jonathan Vega

*** ****** ***

Burlingame, Ca ****0

714-***-****

adgp05@r.postjobfree.com

Project Coordinator/Scheduler

Objective: Obtain Project Manager Position

Highly motivated and driven Individual with a background in logistics and building companies from the ground up and an excellent reputation for dedication and quality, efficiency seeks a challenging and rewarding position.

WORK HISTORY

Biagi Bros

LOGISTICS COORDINATOR/DISPATCH October 2018- March, 2020

Work hand in hand with Anheuser Busch Brewery to set delivery and production time to ensure product arrives to our customers fresh and on time

Ensure that deliveries are made in a prompt and professional manner and ensure that all deliveries and equipment meet California DOT regulations

Review all of the paperwork turned in by our drivers to ensure that everything was filled out properly and all signatures were collected to avoid any issues at the time of collecting payment

Ensure that all equipment is functioning properly to avoid any mishaps while our drivers are out on the road. Equipment includes 40 trucks and 110 Trailers

Ensure that all trailers stay in the Southern California area and are not taken by our Northern California and Phoenix branches

Ensure that all deliveries are closed properly through our company software and Anheuser Busch website to ensure Company gets paid with no issues

Fastech, Buena Park Ca

SCHEDULER

April 2015 – August 2019

Responsible for maintenance on Southern California Gas Stations and Oil Refineries located in Texas and Louisiana

Appropriately Screen outside vendors for any jobs that may need to be done at the Gas Stations/Refineries and negotiate a rate that will keep whatever job is done is done under that sites monthly budget and completed accordingly to that Sites Environmental Agencies Guidelines to avoid permitting fees or penalties.

Schedule appointment date with county inspectors to obtain permits for gas stations/oil refineries.

Review and distribute supplies needed to properly complete job and ensure that job was completed without going over budget

Share plans with construction and engineering departments to ensure that no special instructions or work were needed for certain jobs. If any special work was needed then I would work with those departments and schedule accordingly

Served as point of contact for Clients, County inspectors and project managers.

Worked with eMAINT version of CMMS software to ensure all work was completed appropriately and under budget until Fastech switched to their own Software

7 Star Express, Long Beach Ca

Operations Manager August,2008 - August 2014

Recruit new drivers to our company, which started with 7 drivers and ended up with over 30.

Bring in New Clients to the company. Company started with 1 account and ended up with 15 different accounts.

Translate documents from English to Spanish ensuring that whatever work was done was done so in the most efficient and professional manner possible

Demonstrated great care and diligence when handling sensitive and confidential information and records

Part of the hiring process; screening and interviewing potential candidates to fill available positions

Effectively supervised a diverse workforce by ensuring consistent execution of employee processes including pro-active talent sourcing, recruiting, hiring, promotions, and development.

Managed execution of the business group strategies and objectives, which align to the overall Company goals and strategies through all channels for the company to create a professional environment where no client is ever left un-served or under served.

Implemented paperwork, and delivery procedures to ensure 100% Satisfaction from Clients

Reviewed each container Company was responsible for to avoid any Demurrage charges from the Ports of Long Beach/Los Angeles

Hired and trained dispatchers to ensure that company policies were met and ensure great customer service

Factory Motor Parts, Carson, CA

DISPATCH SUPERVISOR

December, 2006 – July,2008

Ensured Deliveries were made in a prompt and professional manner

Review drivers manifest to ensure proper procedure was used during delivery

Supervised Sites warehouse personnel to ensure that each customers order was complete and packed appropriately to avoid any accidents during/when order was received

Ran will call and service department when the warehouse manager was on medical leave

Ensured that each vehicle was properly maintained.

Worked hand in hand with the General Manager to keep employee morale high

Sephora, Costa Mesa, CA

Operations Lead

May, 2005– February, 2007

Managed Store’s inventory and ordered product directly from vendors according to demand

Appropriately helped store merchandise according to product sales

Ensured store’s monthly budget was kept when ordering product.

Helped store implement the FBAG selling Method standing for FEATURE, BENEFIT, ADVANTAGE,GRABBER.

Offered continual training and development for existing employees on a weekly, monthly, and quarterly basis

Accountable for the net operating profit and margin of a store

EDUCATION

PUBLIC RELATIONS 2014-PRESENT

Cypress College, Cypress Ca

●Obtained credits necessary to transfer to Cal State Fullerton to pursue my Bachelors degree

ACHIEVEMENTS

7 Star Express, Long Beach, CA

●Helped the owners of 7 star express achieve their goal of being bought out by a bigger company. In doing so the owners assured their retirement and the remaining drivers were given jobs with the company that bough us out



Contact this candidate