Customer Service Manager
Resume:
Stephanie Orze Current Address:
630-***-**** **3 N. Winchester Ave
adgozx@r.postjobfree.com Chicago, IL, 60622
EDUCATION
Illinois State University, Normal, IL
Bachelor of Science Major: Exercise Science
Cumulative GPA: 3.82/4.0 May 2017
• Dean’s List Spring 2016
• Dean’s List Fall 2013
RELATED EXPERIENCE
Club Pilates
General Manager October 2019- Present
• Oversee all aspects of operation of the studio.
• Hire, on-board, and train sales team and instructors.
• Build community relationships to drive potential prospects.
• Provide excellent customer service and satisfaction to all current and prospective members in a fast-pace environment. Assistant General Manager April 2019-October 2019
• Contributed to the overseeing and facilitation of a successful opening of a new studio.
• Hired, on-boarded, and trained sales team and instructors.
• Built community relationships to drive potential prospects.
• Provided excellent customer service and satisfaction to all current and prospective members in a fast-pace environment. Aligned Modern Health, Chicago, IL
Clinic Manager October 2017-April 2019
• Managed all non-medical aspects of clinic operations including five highly qualified Providers/Doctors and their assistive staff, their schedules, and their patients.
• Assisted in revamping training program and facilitated the training of new Client Managers during their on-boarding.
• Responsible for profit and loss of revenue for the clinic.
• Generated weekly and monthly performance reports and ensured that all relevant daily, weekly, and monthly deadlines were met.
• Built community relationships to drive in potential new patients.
• Provided excellent customer service and satisfaction to all current and prospective patients in a fast-pace environment.
• Facilitated daily team meetings with members of the clinic, billing team, and Regional Director. Rehabilitation Specialist May 2017-October 2017
• Programed and led patients through rehabilitative exercises and stretches.
• Directed patient flow within the clinic.
• Coordinated and completed appropriate documentation of patient care.
• Assisted Clinic Director with administrative tasks and scheduling of patients. WORK EXPERIENCE
Rehabilitation Institute of Chicago, Chicago, IL January 2017-May 2017 Fitness Specialist Intern
• Led individual functional fitness appointments with special population clients.
• Instructed fitness classes tailored to specific disabilities.
• Administered a monthly exercise program to highlight the importance of exercise intensity. Portillo’s Restaurant, Bloomingdale, IL May 2013- December 2016 Customer Service Representative
• Provided excellent customer service and satisfaction by performing duties quickly and effectively.
• Handled financial transactions with accuracy.
Community Consolidated School District 93 Administrative Office, Bloomingdale, IL June 2016-August 2016 Student Services/Curriculum Intern
• Assisted with the creation of a Mentor Program for elementary and middle school children.
• Contributed to the accommodations provided to Special Needs students.
• Performed secretarial duties of answering phone calls and admitting visitors into the building. LEADERSHIP/ EXTRACURRICULAR ACTIVITIES
Chi Omega National Fraternity August 2013- May 2017 President 2016
• Approved and oversaw a budget of over $100,000.
• Managed over 150 members while overseeing the Executive Board.
• Organized and facilitated membership development and leadership programs.
• Assisted in the creation of a philanthropic event that raises an average of $40,000 a year.
• Organized and scheduled regular visits with the organization’s headquarters.
• Facilitated regular meetings/conference calls with superiors.
• Attended national convention and leadership conferences that are invite only. Member Educator 2015
• Educated over 150 members on the organization.
• Organized regular activities to encourage involvement from the members.
• Coordinated and planned mandatory ritual ceremonies for all members.
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