Manager Assistant

MICHAEL S. DWYER

*** ****** ****

Mt. Juliet, TN 37122

Tel: 615-***-****

Email: *****.*******@*******.***

WORK HISTORY

Administrative Wage Garnishment Representative

Central Research Inc.

Gallatin, TN, 37066

September 2019-July 2020

Contacted employers to process wage garnishments as part of a Department of Education contract. Calculated payments and followed through on processing. Worked as a team to define best practices for the department, which had newly acquired the contract. The job required a background check and certification to work with highly sensitive and confidential information. It also required excellent customer service and organizational skills. The position was paused due to the suspension of loan payments under the CARES Act.

Collections Specialist

Windham Professionals

Hendersonville, TN 37075

October 2009-July 2019

Worked to recover overdue Department of Education student loans. Made phone calls and attempted to set up payments. Used the internet and social networking tools to track down delinquent accounts. Routinely surpassed collection goals and earned collector of the month honors. Managed to be persistent and persuasive, while being respectful and understanding of each individual's circumstances.

Manager

Best Way Rent To Own

Lebanon, TN 37087

October 2005-June 2009

Oversaw the daily operations of the store, including staff performance and scheduling, managing the overall customer experience, inventory management, collections and working to meet store goals. Managed all company finances. Monitored daily cash flow and ensured that all the funds balanced on a daily basis. Ensured compliance with company policies and all loss prevention procedures. Provided leadership, training and guidance to employees to ensure that they were meeting delivery, collection and profit goals daily, weekly and monthly. Oversaw customer service department and ensured all customer complaints were resolved in a courteous and professional manner.

Manager

Rent-A-Center

Madison, TN, 37115

January 2002-September 2005

Oversaw the daily operations at the largest store in the district and increased store revenue. Controlled inventory, cash flow and servicing. Trained, coached and motivated employees. Responsible for entire staff meeting company sales and profitability goals and overall customer experience. Numerous awards for achieving profit goals.

Account Manager / Assistant Manager

Rent-A-Center

Hermitage, TN, 37076

March 1996-December 2001

Worked on the sales floor, made deliveries and handled collections in person and over the phone to meet store goals. Took on the role of both account manager sales and credit and was promoted to assistant manager after only two years.

EDUCATION

McGavock High School

September 1989-May 1993

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