Product Manager/Program Manager

EDUCATION

UNIVERSITY OF WASHINGTON, FOSTER SCHOOL OF BUSINESS, MS INFORMATION SYSTEMS - GPA 3.82 JUNE 2020 DEVI AHILYA UNIVERSITY, MBA MANAGEMENT SCIENCE MAY 2014 RAJIV GANDHI TECHNICAL UNIVERSITY, BACHELOR OR ENGINEERING IN INFORMATION TECHNOLOGY MAY 2011 SKILLSET

SQL, Python, Tableau, Basecamp, MS-Excel, SAP, SAS Miner, Google Suite, Scrum, Trello EXPERIENCE

CROWDDOING (501 COMMONS GROUP) AUGUST 2020 – PRESENT (SAN FRANCISCO, CA) DIGITAL PRODUCT MANAGER

• Collaborated with UI/UX team for mockups and wireframes of the web applications

• Worked closely with CEO, engineering, data science, marketing, and customer support teams to better understand the market and customer needs

THE DAILY, UNIVERSITY OF WASHINGTON JUNE 2019 – JUNE 2020 (SEATTLE, WA) MARKETING MANAGER

• Prepared proposals and cost estimates of advertisements for various customers.

• Generated profits by selling ad space worth $16K to new and old customers.

• Collaborated and coordinated with multiple teams to manage end-to-end processes with active and potential clients.

DIGITAL INTELLIGENCE SYSTEMS JAN 2019 – MAY 2019 (REDMOND, WA) TECHNICAL RECRUITER

• Planned and developed robust pipelines of candidates for customer recruitment needs that included Fortune 500 companies and tech start-ups.

• Delivered and achieved the monthly goals of 20 candidates to support customer needs and business operations.

• Coordinated with multiple teams within the organization and customers from top Seattle tech companies to prioritize the deliverables.

SHAKTI PUMPS INDIA LIMITED JUNE 2014 – NOV 2015 (INDORE, INDIA) HUMAN RESOURCE EXECUTIVE

• Strategically reduced “cost per hire” through staffing firms by 27% along with maintaining cost, time, quality & scope.

• Assisted more than 15 teams to ensure resource requirements are understood, anticipated, and delivered.

• Planned & coordinated campus recruitments for more than 250 students to support with multiple roles within the organization

• Reduced attrition rate to 17% from 27% in 6-months by collecting and analyzing exit interviews data and implemented various techniques to overcome the issue. AKANKSHA JOSHI, MSIS MBA BE(IT)

OPERATIONS MANAGER PROJECT MANAGER

*****************@*****.*** linkedin.com/in/akankshajoshi3089 412-***-**** Seattle, WA Detail-oriented, self-motivated, experienced, and technology-SEATTLE, focused WA aspiring Operations Manager with education in business and Information Technology, looking to lead a team that drives impact and change. Proficient in Project Management activities, which includes planning, resource allocation, conflict resolution, problem solving, analytical thinking, leadership, and vendor management. 2

PROJECT MANAGER

• Led & managed a team of 14 people from multi-functional teams to achieve the set milestones of the project.

• Reduced excess and obsolete inventory by 8% from 15% with the help of constant process improvement, inventory management and effective planning.

• Developed production plan to improve scheduling process and identifying risk roadblocks as per quality management plan.

• Anticipated bottlenecks provided escalation management and balanced the business needs against technical constraints during the manufacturing process.

• Managed schedules to ensure timely completion, identified and communicated risks to stakeholders, defined risk mitigation strategies and facilitated appropriate strategic solutions. LARSEN & TOUBRO INFOTECH MAY 2013 – JULY 2013 (BANGALORE, INDIA) HUMAN RESOURCE INTERN

• Managed recruitment process for more than 50 roles across India in a duration of 2 months to support internal teams and direct customers.

• Collaborated with hiring managers and customers to understand their key deliverables and priorities. ACADEMIC PROJECTS

• Created operation and process improvement plan for Global Analytics & Reporting Service (GARS) team of The Bill and Melinda Gates Foundation to make the data intake process more transparent for GARS customers who heavily depended on the data to measure their strategies throughout the foundation. One of the proposed change plans was to include product owners from the start. These changes were established at the onset as part of the program itself along with service resources and vendors to support the program. Established work streams that helped in tracking all the deliverables and analyze the issues at the people, process, or technology level if there was a miss. Post implementation results were reduction in approximately 4 - 5 total numbers of days in the process and reduction in the amount of rework for the team.

• Built “Care Connect” application prototype by using tools such as Marvel, Balsamiq, Adobe XD. Led and managed MSIS team for efficient operation of the project, where the aim of the application prototype was to connect senior members with their family members through care givers of the facility. The process included user research, interviews, identifying major issues etc. This helped in reducing customer’s pain points. The major concern for the families was that they were unable to get daily updates of the family member living in the care facility. The app was used as a daily check-in for constant updates, this way the product bridged the gap between the families and care facilities.

• Analyzed “German Credit Card” data to determine applicants’ worthiness using data mining, regression model concepts and SAS Miner. Led and managed a team, to create a prediction model based on relevant predictors such as bank account details, installment plans, current job status etc. which was a part of the credit card application. Based on this data, we analyzed the worthiness of the applicant to accept or reject the application, using the best model which had the lowest error rate. We used 3 models, logistic regression, classification tree and nearest neighbor and the error rate in this case was 0.219, 0.224 and 0.26, respectively. From the result it was clear that logistic regression model would have helped the company to minimize risk the most and find high value customers for premium offerings. SAS miner was used to run all the analysis. CERTIFICATES

• Preparing to Manage Human Resources by University of Minnesota on Coursera

• Deeply Practical Project Management by Udemy

• Foster Excel for Business by Foster School of Business, UW

• Become a Product Manager by Udemy

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