Mohamed Elsayed Hassan

Personal Information:

Birth Date: 1st JUN 1984

Nationality Egyptian

Material state: Married

E-Mail: adgowi@r.postjobfree.com

Phone: KSA +966*********)/EG +201*********)

Address Saudi: Saudi-Riyadh-Olaya St.

Current Job: Senior accredited Product Services Professional - SME, EMEA Storage Competence Center (ESCC) at IBM

References: Available upon request

Expertise

Have highly hands-on professional experience in IT infrastructure, results-oriented and technologies professional with solid expertise to implement, integrate and support enterprise solutions, over than 14 years. I’m acting as subject matter expert (SME) in the area of specialization to support, implement, develop and recommend efficient delivery procedures for storage systems, servers x86, SAN switches, backup solutions and HPC solutions.

Use professional management procedures Agile and ITIL approaches for working professionally to deliver quality work and experiences to clients; effectively collaborating with teams, effective impactful communications and using ITIL incident management as practice to restore services as quickly as possible then do deep full analysis to provide permanent solution based on root cause analysis to avoid its occurrence again and fix problem completely

Have a professional expertise to match business’s vision and its needs demonstrated ability to acquire technical knowledge and skills rapidly, innovative problem solver, able to see the business needs and technical sides of a problem with professional communication skills, both oral and written, with having skills and behaviours include, creating and delivering presentations; using the agile approach for working professionally to deliver quality work

Lead technical teams and coaching colleagues in projects and critical situations to support and deliver business demands. having responsibility for technical team deliverables to enhance business needs and customer satisfaction.

Provide HW/SW technical support services &Technical advises to clients and Business Partners as SME L1/L2 debugging via doing problems management by collecting info and logs and analysis it then provide recommended action plans and provide technical advises considering SLA inline OLA, critical situations and GTMS services.

Have a good background with operating systems administration like Unix, Linux and Microsoft windows in addition VMware-Data Center Virtualization and backup software solutions TSM, TSM Fast, Symantec Backup Exec/ Veritas

Work with large enterprise organizations to support in transforming their IT environment from traditional IT to the next generation cloud IT Infrastructure as service “ Iaas” and Hybrid cloud operational model to bring continual value to clients storage systems

Core Competencies

Leadership and Coaching

Team building

Motivation

Problem solving

IT infrastructure Enhancement

Solutions Integration

Technology adept

Strong business acumen

Hybrid-Cloud Architecture

Education:

B.Sc. Computer Sciences and Information systems

Graduation

Faculty of Computer Sciences and Information Systems. Information Systems Dept, Mansoura University.

2005

Training place

Training

Time

Grade

Mansoura University.Faculty of engineering

Maintenance & Networks

2004

Very good

Professional Experience

Riyadh -KSA Dec 2011 to Present

Senior Accredited Product Services Professional - SME (IBM Systems) June 2018 to Present Spectrum Virtualize family/SAN products, Storage Systems, EMEA Storage Competence Centre (ESCC)

Acting as Systems storage specialist and recognizing as Systems storage subject matter expert (SME), who is working in the area of specialization to support, develop & recommend efficient support and delivery procedures including analysis result, recommended actions for IBM Spectrum Virtualize/SAN systems storage products

Addressing client’s systems storage issues by offering them customized solutions that take advantage of new storage architectures and technologies via planning and designing layout of storage and SAN products for production and DR, including connection between the storage units acting as key driver for establishing enterprise level storage standards, policies and procedures according to best practices.

Providing HW/SW technical support services &Technical advises to IBM clients and business Partners as SME L1/L2 in one click one call “ OC2 “ IBM WW support team covering MEA region to do problems management by collecting info and logs and analysis it then provide action plans and technical advises related to Storage systems and SAN products Brocade and Cisco switches under different OS platform Unix, Linux and Microsoft & VMware-Data Center Virtualization.

Using Agile and ITIL approaches for working professionally to deliver quality work & experiences to clients; effectively collaborating with teams; effective impactful communications; dealing with challenges in a controlled & focused manner, and problem solving & solution implementation. using ITIL incident management as practice to restore services as quickly as possible then do deep full analysis to provide permanent solution with root cause analysis.

Acting as client advocate and work with internal departments to ensure that client needs are understood and satisfied and assisting with making pre-sales, handling client complaints, collecting then analysing data, to provide proper solutions to improve the overall customer experience to gain client’s trust and satisfaction.

Recognizing as service professional in working with large enterprises to transform their IT environment from traditional IT to the next generation cloud IT “IaaS” and Hybrid operations model to bring continual value to clients.

Regularly internal or external top technical leaders and client management and participate in difficult client’s critical situation and communication then prepare effective presentations or documentation for client and IBM internal use and present them. and participate in technical groups, and communities of practice, inside or outside IBM. and building trust that IBM is acting in the client's best interest.

Leading technical teams and coaching colleagues in projects and critical situations to support and deliver technical solutions as I’ve responsibility for technical team deliverables. Teams can be made up of clients, partners, or vendors then Document our work to increase customer satisfaction.

Coverage Area MEA: Banking sector Medical sector, telecommunications sector, Governments sectors and all IBM customers.

Senior Accredited Product Services Professional (IBM TSS) May 2015 to May 2018

Acting as TSS expert for full client satisfaction in complex problem resolution. Broke down a large complex problem into smaller, solvable problems. Leads small teams in supporting and delivering technical solutions and it is recognized as a subject matter expert inside and outside country working independently within projects.

Providing technical support services such as install, configure, integrate, implement and support enterprise solutions including servers [x 86, Flex, Blade Centre ] and storage systems [Disk systems,SVC, Storwize, flash],Tape libraries, virtual tape library VTL and SAN switches [Brocade, Cisco] in addition Backup software solutions TSM, TSM Fast,Symantec Backup Exec/Backup Exec – Veritas within different OS platform Unix, Linux and Microsoft windows in addition VMware-Data Center Virtualization. In addition, Hardware Virtualization Implement hardware virtualization Technology Such as IBM Open Fabric Basic and Advanced and Virtual fabric

Providing HW/SW remote and onsite technical support services &Technical advises to clients and Business Partners as Level 1 support and do problems management by collecting info and logs and analysis these logs and info then provide action plans and technical advises to enhance performance supporting clients per SLA 9x5 and 24x7 considering OLA,critical situations and handle GTMS services

Preparing Installation and Start-up Documentation which describes Enterprise Solutions during project

Progress, accountable to ensure a high level of customer satisfaction with Service delivery and technical meetings with customer to discuss customer’s needs and prepare scope of work and scheduling tasks and do enhancement and tuning delivery services and ensure customers satisfaction.

Holding role Enhance Technical support ETS for Storage Remote Account advocate RAA is focal point at IBM and have a basic role on the Enhanced Technical Support (ETS) services delivery, based on a good knowledge of customer environment and organization, RAA driving all the ETS pro-active and critical situation management tasks.

Coverage Area ME: Banking sector, Medical sector, Telecommunication sector, Governments sectors all IBM customers.

Advisory System Services Representative (IBM TSS) Dec 2011 to April 2015

Providing remote and onsite technical support assistance to IBM clients on multiple products in the high volume through high availability product environments.

Using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client or IBM service representative then identify and recommend updates to knowledge-based systems and maintenance packages.

Providing onsite hardware or software technical support assistance to clients and IBM personnel in multi-vendor, multi-protocol networks systems in the high availability product environment for [Ssystem X, System P, Flex, Blade Centre ] and storage systems [Disk systems,SVC, Storwize],Tape libraries, virtual tape library VTL and SAN switches [Brocade, Cisco] in addition Backup software solutions TSM, TSM Fast,Symantec Backup Exec/Backup Exec – Veritas within different OS platform Unix, Linux and Microsoft windows in addition VMware-Data Center Virtualization.

Using professional knowledge and problem determination to do problem source identification using skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues.

Coverage Area ME: Banking sector, medical sector, telecommunications sector and Governments sectors.

Cairo – Egypt May 2010 to Nov 2011

Senior Systems Engineer

Providing enterprise services for multi vendors for enterprise solutions and using professional knowledge and problem determination to do problem source identification using professional skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues.

Installing and Implementing Enterprise Solutions Storage, Servers & blade Under Microsoft windows, Linux and VMware. (managing, maintaining, planning& implementing) And Backup solutions and hardware technical support for all IBM, HP, DELL, EMC, NetApp, servers & storage in addition Hardware Virtualization Implement hardware virtualization Technology Such as IBM Open Fabric Basic and Advanced and HP virtual Connect

Storage Configuration and implementation SAN and NAS storage using different technology such as fiber, ISCI and SAS and configure san switches such as full fabric switches and zoning configurations and Tape Libraries Installations, configurations and maintenance in addition Backup software solutions IBM TSM, TSM Fast, Symantec Backup Exec

Supporting clients per services level of agreement 9x5 or 24x7 with considering critical situations.

Handling Post sales activities including customer delivery coordination, break/fix support, regular pro-active monitoring and enhance performance.

Attending Technical meetings with customer to discuss customer’s needs and prepare scope of work and scheduling tasks then Prepare Installation and Start-up Documentation which describes Enterprise Solutions during project Progress, Accountable to ensure a high level of customer satisfaction with Service delivery.

Coverage Area Egypt

Banking sector, Medical sector, Communication sector, Governments and other sectors.

Giza -Egypt July 2007 to April 2010

Systems Engineer

Provide onsite hardware or software technical support assistance to clients in the high availability product environment for servers and storage systems, Tape libraries, virtual tape library VTL and SAN switches in addition Backup software solutions TSM, TSM Fast,Symantec Backup Exec/Backup Exec – Veritas within different OS platform

Storage Configuration and implementation SAN and NAS storage using different technology such as fiber, ISCI and SAS and configure san switches such as full fabric switches and zoning configurations and Hardware Virtualization Implement hardware virtualization Technology Such as IBM Open Fabric Basic and Advanced and Virtual fabric

System X and System P HW Technical Support then prepare Installation and Start-up Documentation which describes Enterprise hardware solution at the end of project, Accountable to ensure a high level of customer satisfaction with Service delivery

Coverage Area Egypt, Banking sectors, medical sector, Telecommunication sector and Governments sectors

Giza-Egypt Jan-2007 to Jun2007

System Administrator for (Governmental Training The training program for leaders and cadres of local information centres

IT Rowad Training Centre -Mansoura -Egypt Dec-2005 to Dec-2006

Oracle Data Base instructor

Technical skills and Active Recognitions can be verified at Acclaim

https://www.youracclaim.com/users/mohamed-hassan.4ace9a47/badges

Training courses

Workshop Storwize/SVC/SAN hand on -IBM DE

SVC & Storwize V7000 workshop hands on -IBM DE

SAN Problem Determination hand on -IBM DE

ETS for storage workshop IBM DE

IBM Storage Storwize V7000 hands on -IBM DE

IBM storage XIV Service training IBM DE

V Sphere 5 install, implement & configure -UK-London

Microsoft Certified Systems Engineer (MCSE)

Red Hat Linux Essentials

Red Hat Linux Systems Administration

Cisco Network Associate Routing & Switching (CCNA)

AIX System Administration I: Implementation

Hp SAN Fundamentals

Servicing HP ProLiant ML/DL/SL Servers

Certificates

ITIL® 4 CPD in IT Service Management

VMware Certified Professional 5 Datacenter Virtualization VCP5-DCV

IBM Critical Situation Resolver: Professional

IBM Storage for Red Hat OpenShift and IBM Cloud

IBM Mentor

IBM Cloud Core

IBM Storage and Cloud Essentials

IBM Product Services Senior Accreditation Experienced Level

IBM Agile Advocate

IBM People Skills - Communication, Problem Solving

IBM Architect Foundations

Enterprise IT Transformation Advisor Level 4

HP Certified Servicing HP ProLiant ML/DL/SL Servers

HP Certified Servicing BladeSystem Solutions

Technical achievements Storage Systems IBM Stowize, SVC, flash and Multi-vendor HP,DELL, EMC,NetApp

Install and configure Storage and Servers Under Unix, Linux and Microsoft windows &VMware-Data Center Virtualization

Storage Area Network (SAN), Install, planning, configuration, managing and maintaining

Zoning and full fabric switches ISL & ICL and administrate SAN director FC switches as well as blade chassis FC devices.

Install, configure managing, maintaining, and implementing Backup solutions

Systems Storage (planning, configuration, implementing and migration), Storage Management software

Administer storage creating pools and volumes, mapping volumes and managing storage hosts

Implement advanced Copy Services, FlashCopy, Metro and Global Mirror, Native IP replication, Easy Tier,Thin provisioned

Storage configuration backup and storage software update, Monitoring

Mange and administrate Backup software TSM, TSM Fast, Symantec Backup Exec/Backup Exec – Veritas

Support Multivendor products HP ProLiant, Blade server, HP left hand and EVA storage, HP Tape libraries

DELL PowerEdge servers and EqualLogic storage & Tape libraries and EMC clarion storage and NetApp storage FS

Hardware virtualization IBM Open Fabric, HP Virtual connect

Hardware technical support for all IBM, HP, DELL, NetApp “servers & storage “

Languages:

Arabic: Native language: English: Fluent spoken and written

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