Manager Customer Service

Jadi jackson

#*perth avenue carlibay Road couva

Phone: (1-868-***-**** « E-mai: ************@*****.***

OBJECTIVE

Customer Service Manager with extensive experience in relationship management, business

‘administration, strong communication, leadership, and problem solving skils seeks a simiar role

with a strong company.

CAREER SUMMARY

Cent-service oriented with proven abilty to provide team-spirted leadership for maximum

Productivity. Skiled at communicating effectively to attain company goals. Proficient at

eveloping and implementing training programs with high degree of energy and enthusiasm.

SKILLS SUMMARY

‘Supervision, training and career coaching Muittasking/workload management

CCreation/delvery of reports and presentations Research and analysis

Issue resolution Negotiations

‘Customer relationship management

PROFESSIONAL EXPERIENCE

‘ABC Company, Inc. stamford, cr

Customer Service Manager (2008 - Present)

‘+ Direct team of up to 20 CSRS to exceed service expectations

‘+ Analyze team and individual statistics; prepare reports; devise and implement incentive

programs to improve stats while maintaining QA

Train team and peer supervisors on new products and policies

Improved customer satisfaction and product delivery during company acquisition and 50%

increase in sales

Specialty Company Inc. Stamford, cr

Customer Service Rep (2003- 2007)

Managed and processed all orders and sales contracts.

Updated quote system and maintained customer account information.

Functioned a liaison for manufacturing, sales and off-site warehouse,

Investigated and resolved complaints through grievance process.

EDUCATION

‘High School Diploma/ Stamford Senior High Schoo!

Contact this candidate