Software Engineer

Robert John Ulep

Makati City, Metro Manila, Philippines ************@*****.*** +63-917*******

https://www.linkedin.com/in/robert-john-ulep-9490bb108/ SUMMARY

• Information Technology professional who is capable of managing projects from concepts to completion with remarkable deadline sensitivity.

• Detail-oriented and skilled Software Engineer that always excel in the field of Information Technology and contribute to organizational continuous improvement.

• Highly self - motivated and goal-oriented person committed in pursuing a long-term career in System Development. Outstanding team member and program developer; able to coordinate and direct all phases of project-based efforts while acting in accordance with standards, processes, and quality.

• Quality-driven Software Engineer to improve business and customer operations by effectively overseeing all types and sizes of complex projects. Strategic planner bringing 9 and a half of experience in directing software improvements, project plans and documentation.

• Proactive software engineering professional capable of building outstanding, high-energy teams. Experienced in evolving product portfolios for maximum impact. Seeking a leadership position guiding teams to provide excellent support and portfolios of services to customers.

EXPERIENCE

Software Engineer

• Led an enhancement project and handled 7 persons within that project. I coordinated with our onshore counterpart and I assigned tasks to my team members while doing my development tasks. The project successfully delivered on time.

• Modified and created new COBOL programs and UNIX scripts while following religiously the design principles, module requirements and organizational standards. Implemented and tested code changes to ensure they meet functional and technical requirements.

• Participated in different phases of testing (component, product and regression testing). Presented test results to business for approval thru conference calls.

• Analyzed system problems, identified root cause, and provided solutions for the specific issue; analyzed processes and recognized areas that needs improvement.

• Coached other team members for technical and functional support and conducted knowledge transfers and brown bag sessions.

• Completed deliverables on time, within budget and with no errors/defects.

• Suggested and implemented ways on how to improve the processes and share knowledge with the rest of the project members.

• Worked as a member of Database Admin team where I finished on DB2 changes.

• Resolved help desk tickets logged by the user on time. Programmer Analyst

• Spearheaded a hardcore project which I completed on time single-handed. Alorica awarded me a Certificate of Recognition because of this achievement.

• Designed technical solutions to enable interface between Client and EGS systems.

• Performed unit testing to ensure viability of programming through validating individual units of source codes.

• Developed and implemented COBOL codes to meet designed interface solutions between EGS and Client systems.

• Performed ongoing systems maintenance to update or revise programming needs.

• Mentored newly hired employees, prepared for project tasks, and trained on unfamiliar systems.

• Investigated application issues, identified causes and initiated troubleshooting methods for immediate resolution.

• Regularly reviewed project documentation and created all important changes to match updates to project scope.

• Ensured that all programs properly documented, including details regarding development, revisions and alterations.

• Oversaw each project's technical requirements and completed every milestone on time. Senior Programmer

• Tripled the completion of Sev1 - Sev4 tickets on time. Attended conference calls for Sev1 issues. Reduced ticket backlogs.

• Achieved top performer in terms of numbers of resolved incidents from Sev1 - Sev4.

• Analyzed system problems, identified root cause, and provided solution for the issues.

• Analyzed processes and recognized areas that needs improvement.

• Conducted analysis on business requirements and prepared program specifications at the systems level for minor to major systems or modules.

• Determined, analyzed, and transformed business requirements to produce design specifications at the system and programming level.

• Provided updates and status reports to the user during the course of code fix and related support activities.

• Executed test plans during the process of development and system testing and provided user acceptance testing or other testing support as required to ensure that the system processing reflects user requirements. Accenture April 2010 - September 2012, Mandaluyong Expert Global Solutions October 2012 - March 2016, Taguig Ingram Micro March 2016 - November 2017, Taguig

Programmer Analyst II

• Led a project of migration from FACS to ARTIVA system.

• Spearheaded all the Cobol development tasks. Reduced the ticket backlogs and Tripled the completion of Cobol and FACS development tasks.

• Designed technical solutions to enable interface between Client and Alorica systems.

• Performed unit testing to ensure viability of programming through validating individual units of source codes.

• Developed and implemented COBOL codes to meet designed interface solutions between Alorica and Client systems.

• Performed ongoing systems maintenance to update or revise programming needs.

• Prepared charts, diagrams and technical documentation to assist in problem analysis and submit recommendation for solution.

• Facilitated corporate driven programming projects, communicate issues, concerns, and questions, and understand changing requirements, changing technology and best practices.

• Wrote technical documentation to communicate project status and/or provide user instructions to IT Operations department.

• Provided training and direction to less experienced programming staff.

• Performed troubleshooting through analysis of code and data, identified system issues and concerns and provided resolutions.

• Communicated with customers about progress updates, gathered feedback to resolve specific concerns.

• Tested all software prior to applications going live to alleviate bugs and troubleshoot issues.

• Collaborated with project managers, developers, quality assurance and customers to resolve technical issues. EDUCATION

Bachelor of Science in Computer Science

STI College Global • Taguig • 2008

COURSEWORK

Xamarin Android: Building Native Apps Android Apps C# Udemy • C#, Xamarin Android, Canva, Json, Adobe XD, Web API, XAML UNITY C# SURVIVAL GUIDE

Unity Learn website • Unity 3d and C# programming

C# FOR UNITY GAME DEVELOPMENT

LinkedIn Learning • C# scripting

Unity: Scripting with C#

LinkedIn Learning • Unity 3d and C# programming

John Lemon’s Haunted Jaunt: 3D

Unity Learn website • Unity 3d and C# programming

SKILLS

Mobile App Development: C#, Xamarin Android, Xamarin Form, JSON, Web API, Firebase Cloud

Firestore Mobile App Design: XAML, Canva, Adobe XD Visual Studio 2019

Cobol: Mainframe, Net Express Microfocus

Mainframe: JCL, DB2, VSAM, SPUFI, QMF, File Aid

Game Development: Unity, C#

Agile Methodology

Unix

VB.net

SQL

Software Testing

Supply Chain Management

Design and Development

VIsual Sourcesafe

Crystal Report

Alorica November 2017 - November 2019, Mandaluyong Beyond Compare

Service Now Incident Management

Toad Oracle

M Conditionals

Ultra Edit

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