Customer Service Engineer

MONICA TERAN

Houston, Texas - ***** 713-***-**** ******@********.**

CAREER SUMMARY

Experienced and accomplished Industrial Engineer with extended knowledge in supply chain, Customer and Product Service in the Oil & Gas Industry & the airline industry. Global expertise in Multicultural environments, proficient in several languages, analytical, process oriented with strong team leadership abilities and customer service experience ranging from managing suppliers, planning with the goal of achieving continuous process improvement to ensure high quality and efficiency while reducing delivery time and cost, thus increasing customer satisfaction. CORE COMPETENCIES

Supply Chain Sourcing Processes & Methodologies Time Management

Purchasing Invoicing reconciliation APICS

Vendor Management Vendor Collaboration Organizational skills

Vendor Selection Contract Compliance Root Cause Analysis (RCA)

Pricing Negotiation Contract Management Value Flow charts (VSM)

Customer Service Vendor Development Production Planning

Cost Saving Management Vendor Rationalization Engineering Support

Sourcing Lean Manufacturing / Six Sigma Logistics KEY QUALIFICATIONS

Negotiation courses

Supply chain & APICS Courses

Project Management Training

Performed research through historical data review, data collection from suppliers, and internal review and communication with departments and business units.

Ensuring compliance with applicable rules and regulations and safety program requirements

Customer Service training

Security and Safety Training

Trade compliance Training

Human Factors and Ergonomic training

5S & Lean Manufacturing training

Inventory Optimization

Cross Cultural competence

WORK EXPERIENCE

SCHLUMBERGER., HOUSTON, TX JULY 2007 – JUN 2020

GLOBAL SOURCING/GLOBAL SOURCING SPECIALIST

Saved over $5M in cost and continually delivering excellent results for cost savings initiative for all product lines

Centralized supplier contracts on SAP

Negotiated payment terms extension with key vendors from 45 days to 70 days

Negotiated rebate with top supplier and achieving a 60% cost savings

Requested quotes and negotiated purchase terms and conditions.

Negotiated pricing, quantity and delivery schedules with suppliers

Generated quote comparisons and contributing to supplier selection

Assessed quotes and compiling a detailed assessment of cost breakdowns

Researched and identifying prospective suppliers

Maintained long lasting relationships with existing suppliers

Analyzed industry and demand trends and supporting senior management with the development and implementation of sourcing strategies.

Provided solutions to improve company spending and outsourcing

Developed collaborative relationships with business stakeholders and across Procurement and Engineering MONICA TERAN 713-***-**** ******@********.** PAGE 2 PROCUREMENT SERVICE CENTER/BUYER & EXPEDITOR

Compared prices amongst various vendors in order to make purchasing decisions

Prepared and issuing purchase orders and agreements

Monitored supplier performance and resolving issues and concerns

Ensured products are delivered in a timely manner, and that the quality of the goods received is satisfactory

Increased OTD from several flop suppliers from 70% to 95%

Created training documents for buyers

Assisted other sites with procurement issues

Trained new buyers in company procurement policy, systems, responsibilities and procedures

Trainer and SAP expert user

Checked invoices for accuracy, and authorizing the accounts payable department to issue payment OTHER WORK EXPERIENCE

UNITED AIRLINES, HOUSTON, TX SALES AGENT

RT GLOBAL CO., HOUSTON, TX GENERAL MANAGER

Assisted Premier members with reservations inquiries and reservation management

Supported internal customers with flight load information and capacity.

Arranged travel arrangements for employee’s personal and business travel

Handled flight irregularities and working in liaison with the airport to re accommodate passengers to destination

Responsible for providing detail report of mitigation plan to airport personnel and United Airlines Worldwide EDUCATION

University of Houston, Houston, TX

B. S. Industrial Engineering

La Sorbonne University, Paris, France

French Language

ADDITIONAL INFORMATION, TRAINING LICENSING & ACTIVITY

Microsoft office Products: Excel, PowerPoint, Outlook, Access, Project etc

SAP, SAP Optimus, SAP-Oracle, Ariba

MFG Pro-Slb ERP System

Currently pursuing APICS Certification

LANGUAGES

ENGLISH (Fluent) PORTUGUESE (Fluent) SPANISH (Fluent) FRENCH (Basic)

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