Kim Jones

Cell 503-***-****

www.linkedin.com/in/kimmariejones

adgov8@r.postjobfree.com

Skilled

•MacOS Mojave, Windows 10, Microsoft Suite of Products, Google Suite, SQL SERVER 2012 Manager, SQL, Basic Informix, Unix, Salesforce Cases, working on Salesforce System Admin

•Meticulous at researching database(s) for data corruption and use errors

•Over 10 Years Supporting Corporate ERP Systems, Accounting, Manufacturing and Inventory

Education

BS in Computer Technology, University of Phoenix Oregon Campus

Experience

FinancialForce – Support Analyst (Oct 2017-June 2020)

Provide technical and functional support for our clients and partners for FinancialForce ERP application that is built on the Salesforce platform.

Identify, troubleshoot and test complex enterprise level customer incidents utilizing salesforce environment, i.e. sandbox, MDO.

Write/Modify SQL Scripts used for mass updates, and find corrupt data

Troubleshoot Salesforce Reports.

Instruct customers whether it is a software problem, an operational error, or an enhancement.

Contribute and write knowledge base articles, provide client with instructions on ‘how to’ or possible work around.

Install apps, update permission sets, learning new Salesforce Analytics, working on Salesforce Administrator Certification

Always ensuring resolution timings and case priorities are met

Technical Environment Salesforce, FinancialForce ERP systems, macOS Mojave, Jira, Google and Google Docs, Salesforce CRM. Salesforce Cases, Zoom, Slack,

Staff Accountant – Corvel (thru Robert Half 01/2016-09/2017)

•Working at the Milwaukie location as a temporary staff accountant, work escheatment’s.

•Follow up on outstanding Workmen’s Claims payments. Interact with medical Providers and attorneys and clients.

Technical Environment Windows 10, Office 2013, Skype Business, Propriety Claims Systems CareMC

Application Support Analyst – Con-Way, XPO (10/2013-10/2015)

•Member of Technical Support Team

•Support /research issues from clients using Warehouse Management System Provia (over 200 locations)

•Utilize SQL, create queries to find and update corrupt data.

•Document all incident and project management in Atlassian Jira tool set

•Investigate electronic data interchanges to identify incorrect data and establish solutions

•Inform end-users of incident progress, notify of impending changes or agreed outages

•Transportation Management Systems (TMS), Supplier Inventory Management Systems (SIMS),

•Shipment Management system (SMS), Baan Logistics Management Systems (LMS)

•TRA/X (PSL Client/Server Global Shipping System, Gateway monitoring using Axway Synchrony/Sentinel

Technical Environment Windows 7, Informix, SQL Management Studio 2012, Office 365, SharePoint 365

Xerox Call Center support – Xerox (05/2013-10/2013

Account billing

Sprint Phones (Android, Apple)

Technical Support Professional II – Stream Global Services (04/2012- 05/2013)

Enterprise Level QuickBooks Certified User

Provide telephone support for Intuit Enterprise QuickBooks Accounting Systems customers across the United States

Utilize knowledge bases, Siebel 8.0 CRM system, Remote desktop tool RescueMe, Citrix, various other tools

Technical Environment Windows 7 Operation systems

Contract EDI Data Analyst – Corvel Corporation (01/2011-02/2011)

EDI Operations Analyst, which included utilizing FTP to pick up inbound image files for loading to a document management system

Troubleshoot claim records that did not load utilizing text editors for string searching, using SQL to update records so they could be resent in a daily EDI

Route EDI work orders to appropriate EDI Operations personnel

Technical Environment MICROSOFT XP

Contract Project Assistant – Vigor Marine LCC (11/2008-06/2009)

MS Office Skills, Order Supplies, Schedule Meetings/Lunches

Create and populate Excel Spreadsheets (example Bill of Materials)

Keep track of Revisions of Engineering Drawing

Print Reports from Excel and Timberline Costing Application

Technical Environment MICROSOFT XP, MS Office

Contract Business Analyst - Weyerhaeuser Corporation (05/2006-12/2007)

Team Member of new development of Costing Module

Write report specs; write test scripts

Perform entire development system test

Install new cost module into production, user access permissions, route reports

Test production figures to ensure correct/accurate

Manage install CRS (Corrugated Roll Stock Inventory System) & MACPAC application at new Weyerhaeuser Charlotte Bag Plant, Configure User Permissions, Create Foundation data, Route spool files

Supervise install and set-up of Zebra bar code printers, Forms Printers (Invoices, BOL)

Configure and install Symbol handheld scanners, configure and install PERCON portable data terminals

Collaborate with other team to support the installation, configuration, and upgrade for Corrugated Plants from CRS to Kiwi plan Roll stock Application at 30 corrugated manufacturing plants

Process Data Extract Scripts from iSeries to Excel, .csv and .txt for conversions of inventory data

Technical Environment MICROSOFT XP, MS Office, AS400, Citrix, Broderick, Remedy, Crystal Reporting Tool, SQL

Contract Programmer/Analyst – Weyerhaeuser Corporation (09/2004-12/2005)

Provide End-User Support of Order Services Management Application used by Sales/Marketing and Invoicing at Paper mills, Converting Papers plants (15 plants)

Troubleshoot system, application and use errors

Tasks as related to legacy OSM and new BAAN project

Technical Environment MICROSOFT XP, MS Office, AS400, Broderick, Remedy, Crystal Reports, SQL, EDI

Programmer Intern – Clark County Corrections (Information Services) (05/2004-08/2004)

Promoted to Temporary Beginner Programmer Analyst after 2 months

Utilize knowledge of SQL to troubleshoot problems

Assist on upgrade of Crystal Reports Version 8.5 to 9.0 on approximately 250 reports

Test and troubleshoot stored procedures, sql statements on each report

Ensure each PC was configured correctly and tested reports and train end users to ensure knowledge of Client Tracking System Crystal Reports Version 9.0

Technical Environment MICROSOFT XP, MS Server 2003-2005, Visual Basic, and Crystal Reports

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