Catering Director

Bailey Braswell

*** ****** **. **** *****, NC ***07 828-***-**** ***********@*****.***

Professional Skill Profile

• Exceptional written and oral communication skills • Accomplished leader and manager

• Experienced motivated team collaborator • Strong customer service skills

Education

B.S Business Administration

Liberty University Online, Lynchburg, VA

Anticipated May 2021

GPA: 3.0

Associates in Science, College Transfer Degree

Western Piedmont Community College, Morganton, NC

GPA: 3.5

Work Experience

Catering Director Fayetteville, NC Chick-fil-A April 2019 - Present

• Creating positive relationships and upholding Chick-fil-A’s code of conduct by being a brand ambassador in the community

• Distributing food to potential guests with the intention of promoting catering options

• Built catering sales for the restaurant by marketing catering options to local organizations and businesses

• Ensured adequate preparation time and delivery of all catering orders

• Communicated to the team, awareness of all catering orders

• Used maximum approved outside sales pricing whenever possible

• Monitored to ensure all Chick-fil-A catering standards were met

• Ensured sufficient catering supplies were maintained and available for orders

• Created a culture of “continuous improvement” with Chick-fil-A catering

• Looked for opportunities to deliver an aspect of 2nd Mile Service on every order

• Strived to maintain healthy working relationships

• Met regularly with leadership team as a strategic partner

• Effectively and timely communicated to team members and leadership

• Supported other directors

• Poured into other team members to build and develop their leadership skills

Team Leader Hickory, NC Chick-fil-A October 2016 - December 2018

• Responsible for managing shifts of up to 20 team members while utilizing leadership and problem-solving skills

• Led training to team to ensure proper onboarding and training were successful while ensuring brand standards were met

• Held responsibility of being closing leader and was tasked with working to ensure money was properly counted and deposited and store was properly secured for the night.

• Served as assistant to the shift manager – organized, delegated positions, coached team members

• Demonstrated trustworthiness by ensuring proper financial and accounting processes

• Conducted level one interviews to determine the employees most suited to serving the company

• Constructed the weekly schedule for all employees in the restaurant

Coach Hickory, NC Burke Elite Volleyball Club October 2015 - May 2016

• Train and mentor high school female athletes.

• Coordinate team travel to away matches.

• Prepare materials for parents’ students and administrators for meetings.

• Helped increase each team member’s physical and psychological fitness.

Manager Hickory, NC

McDonalds August 2014-October 2016

• Structured and maintained a safe working environment.

• Maintained high standards of customer service during high volume, fast-paced operations

• Followed procedures for safe food preparation, assembly, and presentation while ensuring that employees adhered to policies

• Constantly train and mentor existing employees to deliver food service

• Accurately handling cash transactions and daily reporting to Manager

Pizza Hut Hickory NC

Customer Service Specialist July 2013-August 2014

• Provided high quality customer service

• Responded to and effectively resolved customer complaints in a timely manner to ensure satisfaction

Volunteer Experience

Waterlife Church

Lenoir, NC

Female Youth Team Leader

• Facilitated 9th-12th grade girls each Sunday night to grow their faith, guide them through any life struggles, but ultimately to seek the Lord in everything

Host Team Member

• Served each Sunday morning or any church gathering greeting new comers, show how to get connected within the church, also answering any questions about the church

Set Up Tear Down

• Executed the set up of the children’s department before church

Mountain Grove Church

Granite Falls, NC

Food Pantry Team Member

• Provided and packaged bags with food or personal items for homeless men and women to help get through the week

Hickory Christian Academy

Hickory, NC

Community Service Project

• Assisted families with disabilities clean their houses, maintain their yards, share the Word of the Lord

• Provided any lawn maintenance the school needed

Skills

PC and Mac; Microsoft Word, Excel, PowerPoint

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