Harry Savage

Minneapolis, MN

612-***-**** adgos4@r.postjobfree.com

Career Objective:

To obtain a technical training position that will utilize by technical/mechanical aptitude as well as my public speaking/presentation skills

Enthusiastic team player

Goal oriented and diligent

Data collection and processing experience

Case Management experience

SQL program development experience

Working Knowledge: Microsoft SQL Server (Microsoft Management Studio) and MySQL

Microsoft Office Suite (Access proficient) and Visual Studio

Functional Skills in SalesForce software

Excellent Customer Service Skills

Creative Problem Solver

Sales/ Training Presentation skills

Developed Online Training Materials

Professional Experience

IT/ Technical Trainer November 2017 – Present

Honeywell Fire Systems

Minneapolis, MN and Northford CT

Conduct factory certification courses for fire systems products

Provide in person and virtual training presentations with hands on/virtual instruction

Create detailed training presentations via Power Point

Coordinate training with Distributors, Dealers, OEMs, End Users and Hotel Staffs

Conduct student laboratories and practical exercises

Manage records of student attendance in training events

Use Sales Force to track class registrations

IT/Technical Support Specialist September 2016 – November 17

Honeywell (System Sensor)

Minneapolis, MN

Solved Customer problems in a timely manner

Collected Customer information into SalesForce

Used the right technical information to solve customer needs

Analyzed Customer systems for trouble shooting

Used Active Listening Skills for effective resolution

Used Effective Oral and Written communication skills

Developed good working relationships with coworkers

IT/Technical Support Specialist June2015 – September 2016

Honeywell (Lyric Customer Care Team via Insight Global a temp agency)

Minneapolis, MN

Collected customer information and record the information into the Honeywell’s database.

Coordinated with technical staff and other team members to record and process all information accurately and completely.

Skills in Customer information and Case Management.

Analyzed customers HVAC wiring, and Wireless Network for troubleshooting

Contributed and Edited KCS (Knowledge Centered Support) articles in Salesforce to provide problem-solving ideas to the team.

Computer Tech Support February 2015 – May 2015

Learning Center, Minneapolis Community Technical College

Minneapolis MN

Assisted students with tech issues

Provided reasoned solutions for their technical issues

Utilized resources of both fellow coworkers and technical knowledge to solve problems

Education

Database Specialist Certificate

Minneapolis Community & Technical College, Minneapolis, MN

Completion Expected: May 2015

Relevant Courses: SQL, Data Base Design and Management, Python, and Visual Basic

GPA: 3.7/4.0

Bachelor of Arts, Major Latin, Minor Mathematics, Classical Civilization

University of Minnesota

Graduation: May 2004

Mathematics minor completed: May 2011

NICET LEVEL 1

Volunteer Activities:

East Calhoun Community Organization (January 2011 to Present)

Vice President (January 2012 – January 2013, January 2014 – Present)

Secretary (January 2011 to January 2012)

Proposed actions topics, co-own meeting agenda and organizational priorities

Promoted new ideas and offered leadership on issues

Community Advisory Committee (February 2013 – November 2013)

Elected Rep for East Calhoun Neighborhood; direct advisory role to City Council and Mayor

Minneapolis Public Library Volunteer (January 2013 – Present)

Tutored students in mathematics and other topics

Created an action plan to help to students learn the math material they needed to know.

Toastmasters (Public Speaking Club)

President of Antlers Toastmasters (June 2013 - June 2014)

VP of Public Relations (June 2012 - June 2013)

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