Manager Sales

ADAM PARSONS

Fort Myers, Florida ***** 248-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dynamic and effective senior leader in Customer Service Functions (Customer Success, On- Account Management boarding, Partner Management, Relationship Building) with 10+ years of experience. Key leadership role in delivering excellence while aggressively growing the business through new partner and client relationships and retention of existing relationships. Partner with Sales and Operations to define the goals and action plans for new clients and partners.

SKILLS

Strategic Account Development

Highly Collaborative

Skilled Multitasker

Team Leadership

Process & Procedure Optimization

Partner Management & Growth

Effective problem solver

Interpersonal Skills

Fintech & Payments

Business Development

Contract Negotiations

Innovative thinker

WORK HISTORY

VP Client Success, 2018 to Current

Corporate Spending Innovations – Bonita Springs, FL

Designed and developed Client Success role and functions within the organization.

Executed client engagement survey to measure levels of service and overall satisfaction.

Plan and execute on customer alignment and service to meet revenue, profitability and customer satisfaction goals.

Developed best practices to grow internal expertise to support client.

Experience providing account management services with cloud-based/SaaS solution offerings.

Experience working with large enterprise accounts in the technology sector.

Proven history of successfully managing customer relationships.

Recruit and on-board strategic referral and technology partners.

Negotiate revenue share and marketing agreements with strategic partners.

Design and manage successful joint partner campaigns driving business growth.

Managed $500 Million Annual Card Spend for Strategic Clients and Partner Accounts Manager Partner Growth & Customer Success, 2017 to Current Corporate Spending Innovations – Bonita Springs, FL

Establish and renew relationships with key stakeholders at partner organizations.

Successfully plan and execute go-to-market activities with partners to build demand and awareness

Network, build relationships, and identify advocates across all levels of Strategic Partner organizations.

Accountable for the success of partner projects, including driving marketing strategy, training relevant teams.

Establish a trusted advisor relationship to ensure we met and exceeded customer's expectation.

Prioritizing and driving resolution on escalated customer issues with our product.

In-depth understanding of clients and their business needs/goals to identify and develop upsell opportunities.

Works successfully with all levels of the organization internally and partners externally. Finance Account Director / Account Manager 04/2015 to Current CSI globalVCard – Bonita Springs, FL

Manage a team that is responsible for over 800 high profile hotels and resorts in the USA and Canada.

Build and maintain relationships with ERP system partners utilizing globalVCard's proprietary software.

Participate in strategic projects to enhance internal and external processes throughout the organization

Provide superior customer service through continuous communication with clients. Sales Manager, 01/2012 to 04/2015

Hyatt Place – Estero, FL

As the Sales Manager at Hyatt Place, Coconut Point, I participated in general management of all corporate and leisure accounts as well as cultivating and maintaining relationships with key contacts pertaining to these accounts.

Exceeded revenue budget for every month in 2014

Assisted in increasing ADR by 16.5% year over year

Knowledge of budget and planning, actively participated in weekly revenue management

Coordinated travel for multiple corporate accounts and all corresponding billing reconciliation Project Management Consultant, 01/2010 to 10/2011

Freda Enterprises Inc – Novi, Michigan

Participated in all aspects of opening a new business from the ground up including lease negotiation, managing lease-hold improvements, hiring and training staff.

Developed and executed comprehensive business plan for new business

Established marketing plan to promote business using multiple outlets such as the web, print, and promotional events to attract new business and increase profits

Developed website and online delivery channel for purchasing products online Owner and Manager, 04/2007 to 04/2009

ATP INC Big Apple Bagels Franchise

Took over store with negative cash flow and turned into a profitable entity in 12 months

Established annual budget to control expenses, which resulted in increased pay for employees, purchasing new equipment, increasing staff size and profitability

Increased monthly revenue from $20,000 per month to $30,000 per month

Developed wholesale and catering business to diversify revenue

Managed capital improvements of building and equipment

Established annual marketing plan that included monthly calendar as well as monthly budget for expenditures

Established relationship with local charities, including the food bank to donate excess food to support community organizations

Managed the inventory to ensure availability of entire product line

Established customer loyalty program by operating as a working owner and actively engaging with clientele

Hired, trained and developed staff to provide a consistent high level of service to support customer retention strategy Management Trainee, 08/2004 to 09/2005

Enterprise Rent-A-Car

Actively participated in sales and marketing with customers and businesses

Achieved highest rating for client service

Became proficient in managing and finance operations of the business

Marketed our product and services to multiple industries EDUCATION

Master of Business Administration M.B.A (2015)

Walsh College

Certificate of Professional Achievement, Leadership (2019) Kellogg Executive Education

Bachelor's Degree: Biology (2004)

Madonna University

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