Manager Scrum
Resume:
ALAVUDHEEN BHASHA, SHAHUL HAMEETH
IT Experience
** ***** +
Phone
********@*****.***
Location
Aurora, IL
Visa Status: Green Card (Permanent Resident)
PROFILE SUMMARY
20+ years of experience with onsite-offshore IT model spanning across Agile, Program/Project Management, Business Development, Design, Development and Maintenance.
Played below roles with various organizations
oProgram/Project Manager
Delivering complex, large-scale multi-million concurrent IT projects.
Focusing teams on business objectives and tracking progress to ensure project milestones are complete on time, on budget and with the desired results
Performing tasks focusing project/program, which includes risk management, change management, quality assurance, budget and resource management. Maintaining communication with project/program stakeholders and managing expectations.
Managing project(s) with wide-ranging technologies (Java, TRIRIGA, Mainframe, Cloud [Pivotal Cloud Foundry, Microsoft Azure],.Net, VC++,Oracle) in a variety of domains: Life Sciences, Healthcare, Information Media, Banking, Digital and Semi-conductor/Image Processing.
oAgile Coach/ Senior Scrum Master
Senior Agile Coach with 7+ years of experience coaching and leading multiple agile teams concurrently, from inception to transition with knowledge of Agile/Scrum/Lean principles and practices
Experience in Facilitating Scrum/Scrum of Scrum discussions, Program Increment SAFe ceremonies, decision-making, conflict resolution, assisting with internal and external communication, improving transparency, and radiating team accomplishments, impediments, risks and dependencies.
Mentoring teams on Agile practices for large enterprise and complex environments
Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
Working closely with Product Owners to assist in maintaining the Product Backlog and Release plans
oTech Lead/Developer
Extensive experience in application development using C#, XML, Web Services, C++, VC++ and Perl. Technical Experience includes Plan, Gather and Analyze requirements, Design, Customization, Development, Deployment, maintenance/production support operations.
Led various Teams in technology migrations such as Mainframe to Cloud technologies, between various content management systems, and customize/merge business units with Parent companies
SKILLS
Scrum, SAFe (Scaled Agile Framework)
Agile, Lean, Program Management, Project Management
JIRA, Microsoft PowerApps, Smartsheet, VBA Macros, Clarizen
C, C++,VC++, Perl and C# (.Net)
Java, Java Script
MIL(Matrox Imaging Library), Alchemy(OpenText)
Domains: Healthcare (10 years+), Finance (1 year), Information Management (3 years+), Retail (2 years+),
Digital Image Processing/Machine vision (5 years+) [SemiConductor/OLED/Pharma]
Played Roles: Senior Scrum Master, Program Manager, Project Manager, Tech Lead/consultant, Release Manager, Business Analyst, Developer
CERTIFICATIONS
Project Management Professional (PMP)
Certified Scrum Master® (CSM)
SAFe Certified Scrum Master (SSM)
SAFe Certified Agilist (SA)
Microsoft certified Professional on .Net
Advanced Communications, Carnegie Mellon University
Big Data Fundamentals, IBM
EDUCATION
Bharathidasan University, India
Master of Computer Applications (MCA)
June 1995
May 1998
Bharathiyar University, India
Bachelor Of Science (BSc Physics)
June 1992
May 1995
PROFESSIONAL EXPERIENCE
McDonald's Corporation, Chicago, IL
Mar 2020–till date
Program Agile Transformation Lead, Senior Scrum Master
Responsibilities
Agile implementation in Key Finance program on enhancements from multiple Business Areas
Coach Scrum Masters to transform existing Waterfall implementations to Agile
Facilitate Scrum ceremonies towards monthly releases
Assist in splitting multiple large size business requirements into intermediate deployments to deliver business benefits more sooner
Collaborate with product owners and Teams from Refinement until Review/Demo meetings to ensure requirements are captured also delivered as expected
Budget, Forecast and resource planning
Negotiate with Product Owners in Reprioritization
Optimize and remove existing redundant process/tasks as part of Lean (Ex: Reports, Meetings, and Documentation). Implement Smartsheet to handle the Budget, Year-to-date Costs and Forecast to minimize data entries. Help in Automating / Scheduling Reports. Setup and streamline process. Standardize templates.
Maintain various service-level agreements (SLA) to ensure Team’s compliance stays within Thresholds also Key Performance Indicators (KPIs) to review their performance
Guide to Cross Train team members, create reusable components, build next level of leads to minimize people dependency
Run Executive level weekly/monthly meetings to highlight the Business benefits (Qualitative/ Quantitative), SLAs along with Budget and Forecasts. Utilize Clarizen Tool for executive Reports.
Offshore/Onshore model
Technologies, Tools : Scrum, Oracle e-Business Suites (EBS), Business Intelligence (BI), TRIRIGA, Smartsheet, Clarizen
Health Care Service Corporation, Chicago, IL
Aug 2017–Feb 2020
Senior Scrum Master
Project(s)
Key program with the magnitude of 400 M fund to enhance current Operations performance, rationalize existing business rules, allow more flexibility to meet changing business needs.
Various enhancements to an administrative decision making product about benefit determination majorly on Medicare and Medicaid
Major enhancements to Claims GUI Inquiry to enhance using Sencha Ext JS framework also critical business requirements.
Responsibilities
Agile Coach
Handle Seed, Scrum teams towards monthly/quarterly releases
Facilitate Scrum and Program Increment SAFe ceremonies
Collaborate with product owners and teams to ensure consistent, successful sprints on focused business priorities.
Optimize and remove existing redundant process/tasks as part of Lean (Ex: Reports, Meetings, and Documentation etc.).
Metrics Reporting
Guided to Cross Train team members, create reusable components, build next level of leads to minimize people dependency etc..
Offshore/Onshore model
Develop utilities to automate few tasks in-turn get more bandwidth to focus on delivery issues
oSelenium automation scripts to book meeting rooms
oExcel VBA Macros to identify the quality of User stories from JIRA extracts.
oScrum community Support application using Microsoft PowerApps.
Technologies, Tools : Scrum, SAFe, Java, Mainframe, Pivotal Cloud Foundry, IBM's Operational Decision Manager
Walgreens, Deerfield, IL
Feb 2016-Jul 2017
Project Manager, Senior Scrum Master
(Roles played on various projects within same organization)
Project(s)
Major enhancements to WOLF (Walgreens Online Licensing Function) to comply with federal and state regulatory requirements.
Picture Care Centralization program to rewrite the existing Picture Care (PC+) as a central web platform to provide a better customer experience and reduced hardware cost by moving from AS400 hardware.
Program to update/create artifacts for various business critical applications since the existing Knowledgebase is obsolete. Also Create Playbooks to assist during Major incidents, and develop/streamline Standard Operating Procedures on ITSM areas - Incident Management(unplanned event that requires an emergency response), Service Request Management( responds to requests for specific services) and Problem Management(activities required to diagnose the root cause of incidents identified through the Incident Management process, and to determine the resolution to those problems)
Responsibilities
Agile Coach
Handle multiple Scrum/waterfall teams towards monthly/quarterly releases
Lead teams in creating Playbooks to assist during Major incidents, and develop/streamline Standard Operating Procedures
Build Knowledgebase
Identify available standards and fine-tune towards best practices. Develop Workflows, Work instructions and RACI for various ITSM areas. Create repeatable Process to sustain the improvements.
Develop VBA Macro utilities to prepare complex Reports involved with huge size files
Planning and Resourcing
Offshore/Onshore model
Technologies, Tools: Scrum, Waterfall, Java, Cassandra DB, Microsoft Azure Cloud computing Platform, VBA Macros
Abbott Laboratories, Waukegan, IL
Oct 2015–Jan 2016
Project Manager, Scrum Master
(Roles played on various projects within same organization)
Project(s)
Complete Solutions Alternative review, to support the continued evolution of ALM landscape improvements. Abbott divisions were using their own individual point solutions for requirements / test management and adhoc usage of Agile based tools to support application development. This resulted in duplicate tools, some out of support, some validated, high costs, difference in Audit reports across tools, Training efforts for Abbott users (especially providers) working on divisional projects and these non- standardized toolsets.
Responsibilities
Lead teams towards monthly/quarterly releases
Solutions Alternative review to standardize toolset across departments referring Gartner Magic Quadrant
Negotiate with multiple vendors on cost models to purchase.
Offshore/Onshore model
Technologies, Tools : Scrum, .Net, Oracle, MS SQL Server
Change Healthcare, Lombard, IL
Jun 2008-Oct 2015
Project Manager, Scrum Master, Technical Lead, Senior Business Analyst
(Roles played on various projects within same organization)
Project(s)
Support/ Enhance IT applications used by Operations Team (field nurse auditors, pharmacists, DRG coding analysts and policy compliance specialists) to Identify and recover overpayments from previously resolved claims
Enhance/maintain healthcare claim processing systems to support various provider and payer products.
Inbound File Processing (IFP) system to handle the entire inflow claims to downstream applications
Combining Fifth Third Bank’s Healthcare Lockbox with Payment Automation services, payer network and clearinghouse services to help providers eliminate paper checks, reduce costs and shorten the revenue cycle
Migrate various Applications to support HIPAA 4010 to 5010 changes on transactions 837, 835 and 997. Support various submitters and payers in testing 5010 compliance
Future gateway for processing all batch EDI transactions to cut down the infrastructure, switch maintenance and operation cost by up to 35%.
Responsibilities
Guide teams on transitions from different vendors
Manage and route production issues across multiple teams
Optimize and remove existing redundant process/tasks as part of Lean (Ex: Reports, Meetings, and Documentation etc.).
Enhancements through Agile, Waterfall
Identify and Automate various Manual processes
Planning and Resourcing
retrofit applications and merge with the Parent company’s environment
System Design and Development of given projects
Triage production issues across multiple teams on specific projects
Offshore/Onshore model
Technologies, Tools: Scrum, Waterfall, .Net, Oracle, Alchemy(Open Text), MS SQL Server, Perl, Unix, VC++
JPMorgan Chase, Houston, TX
Oct 2007-June 2008
Project Manager, Senior Business Analyst
(Roles played on various projects within same organization)
Project(s)
Enterprise market risk management system, responsible for evaluating the Value At Risk. VAR (Value at Risk) of a position is the maximum expected loss that could occur over a given holding period under normal market conditions at a given confidence level.
Responsibilities
Building the Knowledgebase on the core logic of various internal applications to serve as requirements for the redesign with new infrastructure and technology.
Technologies, Tools: Waterfall, Unix, C++
Dun & Bradstreet Corporation, Parsippany, NJ
May 2005-Oct 2007
Technical Lead
Project(s)
The Inter-Regional Gateway (IRG) to transports information between D&B regional information centers (RIC). TCP/IP sockets to communicate with the servers and SOAP APIs to exchange the data in XML format to the servers handling the requests at real-time.
Enhancements to Risk Assessment Manager (RAM), which is a decision support online service for customers to purchase commercial data and dynamically assess, analyze, monitor, manage and delegate business decisions.
Responsibilities
System Design and Development of given projects
Triage and execution of enhancements and production issues across multiple teams
Offshore/Onshore model
Technologies, Tools: Waterfall, Unix, C++ Unix, Perl, C, VC++, .Net, TCP/IP, Oracle, MS SQL, Sybase
KLA Tencor /Indus Technology, Chennai, India
Jul 2001-May 2005
Technical Lead, Release Manager
(Roles played on various projects within same organization)
Project(s)
Machine vision automation software product developments
Inspection on integrated circuit (IC) Chips (Leads and Marks), Pills, OLED display
Pattern Matching and Pattern recognition (OCR and OCP)
Development of PxLCapture V4.0, real-time, interactive application for PxL Type Cameras to allow users of PxL cameras to control the cameras, capture images, preview images, and video clips, and perform annotations to images with an intuitive WYSIWYG interface
Significant Clients : PixeLINK, Canada, NS Electronics, Bangkok, Hynix Semiconductor, Inc, South Korea, Y.S.P. Pharma (M) Sdn. Bhd, Malaysia, National Instruments, Malaysia
Responsibilities
System Study, Plan, design, development and Client collaboration
Frequent travel to client locations for Requirement gathering, Product/Prototype Demos and troubleshooting
Triage and execution of enhancements and production issues across multiple teams
Offshore/Onshore model
Technologies, Tools: Incremental, .Net, PxLAPI, VC++, MIL (Matrox Imaging Library)
Semiconductor Technologies & Instruments (STI) Pte Ltd, Singapore
June 2000-Jul 2001
Developer
Project(s)
Machine vision automation software product developments
Inspection on integrated circuit (IC) Chips (Leads and Marks) and Data Matrix Barcode
Responsibilities
System Study, Plan, development and Client collaboration
Frequent travel to client locations for Requirement gathering, Product/Prototype Demos and troubleshooting
Technologies, Tools: Incremental, VC++, MIL (Matrox Imaging Library)
Tally Solutions Pvt Ltd, India
Feb 2000–June 2000
Developer
Project : Enhancements on Web based portals
Responsibilities
Requirement gathering, System Study and development
Technologies, Tools: Waterfall, PHP, My SQL, Unix, C++
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