Marketing Coordinator/Admin

SARAH J. MARESH

Cudahy, WI ***** 414-***-**** ************@***.***

Professional Summary

A detail-oriented performer with over 10 years of customer service experience, who strategically scheduled and launched over 500 multi-medium campaigns to drive donor frequency across five states. I am looking to continue being a dedicated team player who cultivates strong, professional, working relationships with partners, clients and management within all areas of an organization.

Skills

Microsoft Office

Communications Management

Editing

Logistics

Payment Processing

Scheduling

Campaign Management

CRM Scheduling Systems

Time Management

Call Center/Customer Service

Coaching/Training

Troubleshooting

Work History

Marketing Coordinator 03/2019 to 08/2020

VERSITI, INC – Milwaukee, WI

Managed and executed multiple communication types weekly via CRM system to over a half million members across Versiti's footprint along with tracking effectiveness.

Supported the development, editing and review process for weekly emails, text and cloud call communications.

Provided crucial feedback on the execution and implementation of a new Versiti process, Mobile Communication Support, to streamline individual sponsoring.

Assisted and executed a frequency campaign of gratitude that resulted in a 30% return rate compared to the national average of 9%.

Supported communications efforts for 8 Regional Managers and 59 Account representatives across 5 states.

Responsible for the logistics, set-up, and management of large events where building and maintaining relationships with multiple vendors was critical for success.

Donor Recruiter III 09/2009 to 03/2019

VERSITI, INC – Milwaukee, WI

As a subject matter expert with the company's CRM system, I created detailed training documents/procedures and provided critical hands-on training and coaching in both contact center environment and CRM systems, to over 50 employees.

Professionally placed outbound calls in an appointment setting CRM system in a timely manner to recruit blood donors for blood donation.

Received incoming calls from potential and existing donors for scheduling, rescheduling, cancelling appointments, answering questions and trouble shoot online accounts.

Provided back up assistance for team leads and supervisors by running team huddles, assigning work to call center staff, answering staff questions and troubleshooting staff computer software issues.

Reservation/Schedule Change Specialist 06/2006 to 09/2009

MIDWEST AIRLINES – Oak Creek, WI

Receive incoming phone calls in a call center environment demonstrating professional customer service skills including problems solving skills by assisting phone customers with flight reservations/changes, answering questions regarding flight time schedules, and Transportation Security Administration (TSA) requirements for air travel.

Handle schedule change issues by contacting customers and finding accommodations without a cost affect.

Education

Associate Degree: Applied Science, Travel Services

Certification in Meeting & Convention Planning

Studied Marketing Management

Milwaukee Area Technical College – Milwaukee, WI

References

April Everson - 414-***-**** – Marketing Program Manager, Versiti INC.

Katie Freeman - 815-***-**** – Marketing Communications Manager, Versiti INC.

Nikki Chalsma - 608-***-**** – Regional Manager, Versiti INC.

Jennifer Voss - 815-***-**** – Marketing Program Manager, Versiti INC.

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