GIOVANNI ANTONIO ABBATTISTA

* **** *****, ***** *****, London, UK

Mobile: +44-787*-******

Email: adgooo@r.postjobfree.com

EDUCATION & PROFESSIONAL QUALIFICATIONS

Scientific High School (Italy). (2004-2009)

National IT Plan.

University of Bari, Department of Economy, Management and Law (Italy). (2009-2013) Bachelor’s Degree in Marketing and Business Communication. HABC Level 2 Award for Personal Licence Holders (QCF) (2017) Wine & Spirit Education Trust (2019)

WSET Level 3

EMPLOYMENT

Chelsea Football Club for Levy UK&IRE (09/2019-Present) London, UK

POSITION: Restaurants & Events Manager

RESPONSABILITIES:

• Managing and leading a team of 6 Event Managers and up to 60 Staff Members ensuring the highest standards of food and beverage are offered to match day clients and guests attending all meetings and events.

• Responsible for driving the standards in service of 3 corporate lounges and 1 VIP suite.

• Liaising with the main client of Chelsea; managing and always striving to exceed their expectations, suggesting new market trends and ensuring that all sales opportunities are taken advantage of.

• Planning and executing meetings and corporate events for up to 500 guests. Produce ‘Standard Operating Procedures’ for meeting and events areas.

• Forecasting revenue and labour percentages on a weekly basis ensuring targets are met and improved upon as well as managing the department’s expenditure.

• To ensure the maintenance of gross profit margins, sales targets are met & exceeded and agreed labour budgets are adhered to. Reviewing all budget holders performance against budget on a monthly basis analysing sales figures and devising marketing and revenue management strategies.

• Producing and implementing training procedures for all full time managers and supervisors to ensure the highest level of efficiency both operationally and customer service are achieved.

• Recruit, interview and select suitable new recruits for the management team, ensuring that budgetary constraints are observed at all times.

• Ensuring Health and Safety regulations are adhered to at all times.

• Managing maintenance, supplies, renovations and furnishings as well as dealing with contractors and numerous suppliers.

• Running of meeting and events on a day-to-day basis by ensuring the full and clear communication of all client requirements and expectations.

• Managing sales to potential venue customers, cold calling to generate new venue sales to existing and established customers also attending many networking events building contacts and developing relationships.

The Langley, A Luxury Collection Hotel, Marriott (01/2019 – 09/2019) Slough, UK

POSITION: Restaurants, Bar and C&B Manager

RESPONSABILITIES:

• Responsible of the F&B department for the opening of the newest luxury Hotel Boutique composed by 41 rooms.

• Focus on the execution, installation and design of 5 private dining rooms, the Cedar Restaurant (up to 90 covers), the Drawing Room (up to 70 covers), the Churchill Bar (up to 50 covers) and the Winter Garden (up to 250 covers) reporting directly to the Cluster F&B Director.

• Sole focus on managing the Food & Beverage side of the operation, from menu design and costing, cocktail and wine list creation, standards of service, training, development and guest experience

• Financial responsible for strategy through P&L responsibilities to optimize revenue, maintain GP, stock take analysis, forecasting and budgeting on a monthly basis. Responsible of maintenance and control of GP % ensuring weekly figures of 79%

• Responsible for the creation of the wine list composed by over 100 etiquette and an innovative and unique cocktail menu, including costing, sourcing and negotiating with branded suppliers

• Project manager to design the cocktail concept for the Churchill Bar specific to the history and target audience of the hotel, focusing on innovative and industry leading serves and creating multi- sensory experience

• Staff recruiting and creation of training program for restaurants, bar and conference & banqueting department, including collaboration with industry leading suppliers and support from brand ambassador to provide seamless service and a unique guest experience tailored to the environment and clientele, focusing on staff retention and development

• Implementation of up selling strategies and promotions in collaboration with leading wines and spirits brands

• Leading multiple projects and responsible for revenue generation, planning and managing private events, conference and banqueting both internally and externally, negotiating with guests management regarding costs and any exclusivity agreement, building sustaining key stakeholder relationship

Fortnum & Mason (2017-2019)

London, UK

POSITION: Restaurant Manager

RESPONSABILITIES:

• Responsible for driving exceptional service and the commercial performance of the Gallery Restaurant, the Parlour Restaurant and the Wine Bar; motivating and driving the team to deliver a faultless service to our customers; sourcing innovation and new ideas to drive the growth of the business.

• Create and deliver an extraordinary customer experience, meeting sales & profit targets; consistently meet customer needs & expectations and initiate improvements whenever possible.

• Supporting the financial, people and restaurant related administrative duties, ensuring they are complete accurately and on time. Ensuring compliance with licensing, hygiene and health & safety legislation and guidelines.

• Work closely with key business partners as Marketing, HR, senior directors and develop an

‘Achieving Together’ environment across my area with suppliers and within my peer group in order to deliver results.

• Coach and develop my Assistant Managers, Head waiters/ess and Supervisors to ensure efficiency, leading by example even in shift up to 800 covers. Complete and deliver monthly one to one reviews in line with company objectives, vision and values, using this time to set and review individual objectives.

• Efficiently manage the restaurant, communicate and work in partnership with the Head Chef and my managers to ensure the restaurant meets and exceeds F&M standards and targets and to own the restaurant highlights, lowlights, opportunities, risks and actions for the period.

• Drive sales and have full Profit and Loss ownership demonstrating high levels of planning, organising and time management to drive the operational execution across the department. Responsible of maintenance and control of GP % ensuring weekly figures of 78% Nando’s UK & IRE, Westfield branch (2015-2017)

London, UK

POSITION: Assistant Manager

RESPONSABILITIES:

• Influence the performance of the restaurant supporting the GM in ensuring that all four areas of people, product, place, performance are delivered to a high standard.

• To follow and implement finance processes and procedures seeking to exceed agreed sales and profit targets and achieving agreed margins.

• To support the implementation of restaurant marketing plan seeking opportunities to increase sales and improve service anticipating changes and planning accordingly.

• Responsible of maintenance and control of GP % ensuring weekly figures of 71% supported by daily main products stock count/waste.

• Responsible of orders up to 45k weekly split in 5 orders with all suppliers ensuring all par levels are up to date to minimize wastage.

• Managing a team of 70 team members to achieve weekly sales of up to 140k and assist the GM in creating a great working environment that in return achieves maximum sales and profit.

• Employing, leading & training new and existing team members developing continuously them to achieve their personal best and deliver a great customer experience.

• To ensure the success of the team leading positively by example setting targets with clear standards and timescales.

Previous experience

Pappagallo Sergio di Giovanni Business (Italy) (2013-2015) POSITION: Business Accountant Manager

LG Electronics (Italy) (2011-2013)

POSITION: Sales Manager

• Key achievement: Title of “Best Sale Specialist of Italy” in 2012 and 2013. Samarcanda, Blu Serena Hotel (Italy) (2008-2010) POSITION: Sport Entertainer

References

Upon request

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