MUHAMMAD MAROOF

Richmond, TX ***** ~ 832-***-**** ~ adgomv@r.postjobfree.com www.linkedin.com/in/muhammad-maroof-b46206106/

SUMMARY

Senior at the Marilyn College of Business at the University of Houston Downtown pursuing a degree in Management Information System. Interested in increasing my skill sets and gaining experience in IT consulting, business data analytics, project management, MIS business administration, and cyber security.

EDUCATION

Bachelor of Business Administration in Management Information Systems Major GPA 4.0

University of Houston-Downtown, College of Business

(Expected Graduation in Summer 2021)

Courses Include: Business cornerstone, business finance, principles of marketing, enterprise systems using SAP, system analysis & design, database systems, and data communications

RELEVANT EXPERIENCE

Asurion Houston, TX May 2020 – Present

Customer Support Representative

•Communicated clearly with end users, to quickly resolve the issue and ensure customer satisfaction

•Provided technical support to user by researching and answering questions

•Improved client references by writing and maintaining documents

•Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams

•Ensured timely and accurate information was provided to customers in a professional manner

T-Mobile Houston, TX July 2019 – May 2020

Retail Assistant Manager (January 2020 – May 2020)

•Provided feedback and coaching to improve individual and store performance

•Monitored customer experience (NPS/OSA) performance indicators and coach accordingly

•Assisted in educating personnel on compensation plan and how to maximize earnings

•Approached browsing customer and initiate conversation to determine buying preferences

•Explained options to customers and recommend best-fit choice by asking personalized questions

ACTIVITIES

•Houston Food Bank, Volunteered 2019

•AITP Houston, Crew Member 2020 - Present

SKILLS

Technical: Microsoft Word, PowerPoint, Excel, Power Bi

Soft: Teamwork, Problem Solving, Leadership, Communications, Self-motivation

Language: Fluent in English and Urdu

Contact this candidate