Engineer Support
Resume:
Timur Slepkanev
Columbus, OH
**************@*****.***
Experience
March 2020 - Current
UST Global, Columbus OH - Associate Systems Engineer
● Engaged clients as the first point of contact for the Infrastructure Department .
● Exercised strong written and oral communication skills to identify customer needs.
● Drived solutions on a wide variety of technical issues.
● Partnered with an onsite Deskside Teams to provide users extended support.
● Mentored colleagues on improved troubleshooting techniques and solutions.
● Processed an average of up to 30 calls and chats daily.
● Significantly increased our team’s efficiency and productivity. August 2016- March 2020
Lev’s Pawn Shop, Columbus OH - Pawn Broker
● Provided excellent customer service.
● Researched, appraised and recorded details of various merchandise.
● Operated cash register.
● Prepared and sold store inventory.
● Implemented hardware and software troubleshooting and repairing on computers .
● Executed printers and fax machines setup.
Skills
● Active Directory Support
● Mainframe Support
● Service Now
● Google Suite
● Windows and Chrome Support
● Amazon Workspace Support
● Printer/Scanner Management
● Fluent in English, Russian and Turkish
● Strong Communication Skills
● Team Player and Collaborator
Education
● Kyrgyz - Russian Slavic University 2014- 2015
Mineral Engineering Kyrgyzstan, Bishkek
● CCNA Routing & Switching
ID# CSCO13399167 - January 2020
● CompTIA Security+
ID#COMP001021682412 - July 2020
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