Timur Slepkanev

*** ********* ******* *****

Columbus, OH

614-***-****

adgomg@r.postjobfree.com

Experience

March 2020 - Current

UST Global, Columbus OH - Associate Systems Engineer

● Engaged clients as the first point of contact for the Infrastructure Department .

● Exercised strong written and oral communication skills to identify customer needs.

● Drived solutions on a wide variety of technical issues.

● Partnered with an onsite Deskside Teams to provide users extended support.

● Mentored colleagues on improved troubleshooting techniques and solutions.

● Processed an average of up to 30 calls and chats daily.

● Significantly increased our team’s efficiency and productivity. August 2016- March 2020

Lev’s Pawn Shop, Columbus OH - Pawn Broker

● Provided excellent customer service.

● Researched, appraised and recorded details of various merchandise.

● Operated cash register.

● Prepared and sold store inventory.

● Implemented hardware and software troubleshooting and repairing on computers .

● Executed printers and fax machines setup.

Skills

● Active Directory Support

● Mainframe Support

● Service Now

● Google Suite

● Windows and Chrome Support

● Amazon Workspace Support

● Printer/Scanner Management

● Fluent in English, Russian and Turkish

● Strong Communication Skills

● Team Player and Collaborator

Education

● Kyrgyz - Russian Slavic University 2014- 2015

Mineral Engineering Kyrgyzstan, Bishkek

● CCNA Routing & Switching

ID# CSCO13399167 - January 2020

● CompTIA Security+

ID#COMP001021682412 - July 2020

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