Office Assistant/ Administration

CV OF SHAFEEQA ABRAHAMS

** ****** ******

ID: 940***-******* Houghton Place

Eerste River

CELL: 074-****-*** 7100

EMAIL: ****************@*****.***

PERSONAL DETAILS

Marital Status: Not Married

Health Status: Good / Non Smoker

Languages: Afrikaans/English

Nationality: South African

Province: Western Cape

Drivers licence: Code 8

EDUCATIONAL QUALIFICATIONS

Highest Grade passed: Gr.12 (Matric)

Last School attended: Eersterivier Secondary School. Certificate(s) Obtained: National Senior Certificate (2012) National BA Certificate: Cluster 1: People (Function in a team and overall business environment and set personal goals)

Cluster 2: Gather and report Information

(Communications Module)

Cluster3: Gather and report Information (Financial Documents and Numeracy)

TRAINING COMPLETED

● Work Readiness Training (WCG) 8th April to 12th April 2013

● Etiquette and Ethics in the public sector 1st July to 5th July 2013 And Know your Rights and Responsibilities

(Certificates achieved).

● Microsoft office 2010: computer training. 14th May to 21st May 2013

● NQ Level 3 Learnership: BA Administration July 2014 to June 2015

(Quality Solutions training centre)

● First Aid Training Level 1 Course 17 Dec 2015

COMPUTER AND SYSTEM SKILLS

- Basic Microsoft Office 2010 - Microsoft Excel, Power point, Word, Outlook.

- Brightpearl -Zendesk

- Simplybook -Magento

- TAGOS - Chrome (Google sheets and docs)

WORK EXPERIENCES

THE DEPARTMENT OF SOCIAL DEVELOPMENT : April 2013 - March 2014

● Basic Work Experience in the Public Provincial Sector. (Internship) as a PAY Intern at The Department of Social Development (Metro East Region), Key Roles

Basic Administration; Data capturing; Filing; Typing,

Acting as Receptionist,

Assisting with ECD (Early Child Hood Development) facilities and filing. SPREE.CO.ZA – ISILUMKO STAFFING: July 2014 - June 2015

● Business Administration Level 3 Learnership. BA learner at Spree.co.za through Isilumko Staffing Agency.

Key Roles

Basic Administration and data capturing

Handling supplier queries and delivery bookings (via phone and email),

Handling supplier damages found on stock, returning stock and ordering out stock for returns.

PROJECTS ABROAD

● Office Assistant August 2015 to May 2017

Key Roles.

Administration

Updating staff and office information.

Replenishing office stationary and equipment (maintaining office supplies)

Assist staff with Admin duties,

Scanning monthly payment slips, assisting with office functions and team buildings.

Attend to all general office duties.

Taking calls. Receive parcels/post and distribute to relevant staff members

Checking and recording staff clock in times.

● Payments Administrator May 2017 to April 2020

Key Roles

Process credit card payments of our clients via PayPal

Responsible for recording payments

Update our client’s invoices after payment has been taken

Update our global database and relevant offices once the payment has been taken.

Calculate the programme fees which our clients owe.

Chase and remind clients to pay their fees.

Put travel insurance in place for our clients and assist in answering any queries related to insurance add on or policy details.

Checking PayPal Reports and Pay Simple reports.

Undertake additional flexible tasks that involve visa fees, loading of visa permission groups and assistance with destination specific checklists as relevant

Consulting and updating the debtors report.

Answer questions from staff and clients about invoices and payments.

Update our client’s profiles and Provide personalized customer service of the highest level at all times.

Record and log the source for each client’s enquiry accurately.

Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer

REFERENCES

Secondary School: Eersterivier Secondary School (021-***-****

(2012)

DSD Internship: Department of Social Development (Metro East Region)

(2013/2014) (DSD Head office) 021-***-**** (Reference letters) BA Learnership: Spree.co.za (Superbalist) 021-***-****/ Guy Mateo 078-***-****

(2014/2015)Isilumko staffing 021-****-***

Quality Solutions Training centre 021-***-****

Projects Abroad: Harry Kent – Operations manager 079-***-****

(2015/2020) Hafiza Karjieker – Payments Team Leader 072-***-**** Guillermo Cogorno - HR Director +45-935*-*******

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