WORK EXPERIENCE

Case Manager

Federal Bureau of Prisons/Management Training Corporation - Taft, CA

August 2015 to May 2020

• Reports to designated Unit Manager

Responsible for developing and implementing programs to meet the individual needs of inmates in compliance with the FBOP directives

Review detailed background file, conduct personal interviews, and test as necessary to analyze and recommend a program for each inmate

Provide continuous educational, vocational, personal and social adjustment counseling on an individual and group basis. Recommend necessary program modifications throughout each assigned inmates stay Utilize new concepts and approaches; recommend and conduct training sessions and conferences to develop greater proficiency among staff in areas of guidance and social adjustment Recommend medical or psychiatric evaluation from emotional or psychological problems. Evaluates results and takes remedial action as warranted

Coordinate problem cases and point out areas in which guidance and development techniques can be improved. Maintain documentation and records

Assist in the evaluation of facility services for inmates and recommended modifications for improvement Maintains extensive hard copy and electronic filing system. Both audited once a year by federal auditors Preparation and completion of extensive paperwork reviewed by the International Treaty Transfer offices in Washington D.C.

Maintains extensive criminal case knowledge to ensure separation of co-defendants for security and safety purposes Works in office setting with knowledge of office procedures and programs RYAN

GRANTHAM

Bakersfield, CA

adgoll@r.postjobfree.com

661-***-****

Authorized to work in the US for any employer

Resolves day to day problems with counseling

Handles sensitive documents on a daily basis

Interviews newly admitted inmates

Contributes in weekly meetings

Data entry/coding

Scans, Faxes, and copies documents on a daily basis Communicates with outside agencies on a daily basis through telephone, email, and personal interview Performs other duties as assigned

Correctional Officer

Federal Bureau of Prisons - Taft, CA

May 2003 to August 2015

• Conducts counts

Supervision of inmates

Report writing

Problem solving

Maintains records

Works in team environment

Arrest and Control techniques

Firearms Training

EDUCATION

Bachelor's in History and Political Science

California State University - Bakersfield, CA

September 2010 to June 2012

Associate in Associate of Arts

Taft College - Taft, CA

September 2000 to June 2002

SKILLS

• CPR

• Computer Skills

• Data Entry

• Management

• Time Management

• Training

• Case Management

• Documentation

• Counseling

• Writing Skills

• Security

• Law Enforcement

• Microsoft Office

• Program Management

• Interviewing

• Crisis Intervention

• Intake Experience

• Presentation Skills

• Individual / Group Counseling

AWARDS

Employee of The Month

January 2018

ASSESSMENTS

Sales: Influence & Negotiation — Highly Proficient June 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Written Communication — Proficient

July 2020

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient

Project Management Skills: Budgeting — Proficient

July 2020

Managing project budgets by appropriately allocating and monitoring financial resources. Full results: Proficient

Customer Service — Highly Proficient

August 2020

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient

Administrative Support Professional Fit — Highly Proficient September 2020

Measures the traits that are important for successful administrative support professionals. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

ADDITIONAL INFORMATION

Jeff Dickey 661-***-****

Jesse Bernal 661-***-****

Scott Salyers 661-***-****

John Ryan 661-***-****

Contact this candidate